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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (56.2% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSALESmanago
Star Rating
(309)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SALESmanagoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a rating of 9.3, making it a preferred choice for businesses that prioritize real-time customer engagement. In contrast, SALESmanago's live chat feature, while still strong at 9.1, does not quite match the level of customization and responsiveness that Intercom offers.
- Reviewers mention that SALESmanago shines in its email marketing capabilities, particularly in sending outbound emails (8.9) and managing email deliverability (8.6). Intercom, while competent, has lower ratings in these areas (8.2 and 7.8 respectively), indicating that SALESmanago may be better suited for businesses focused on email campaigns.
- G2 users highlight that Intercom's ease of use is a significant advantage, scoring 8.9 compared to SALESmanago's 8.1. This suggests that users find Intercom's interface more intuitive, which can lead to quicker onboarding and better user satisfaction.
- Users on G2 report that SALESmanago offers superior A/B testing capabilities (8.6) compared to Intercom (7.7). This feature is crucial for marketers looking to optimize their campaigns, making SALESmanago a better option for those who prioritize data-driven marketing strategies.
- Reviewers say that Intercom's ticket management system is robust, with high ratings in ticket creation user experience (8.7) and ticket collaboration (8.8). In comparison, SALESmanago does not provide the same level of detail in its ticketing features, which may be a drawback for businesses that require comprehensive support systems.
- Users report that both platforms have strong integration capabilities, but SALESmanago edges out with a higher rating in breadth of partner applications (8.4) compared to Intercom's 6.6. This suggests that SALESmanago may offer more flexibility for businesses looking to connect with various tools and services.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
SALESmanago
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
SALESmanago
Free Trial is available
Ratings
Meets Requirements
8.8
2,818
8.5
227
Ease of Use
8.9
2,848
8.0
232
Ease of Setup
8.4
1,457
7.8
164
Ease of Admin
8.6
1,305
8.4
155
Quality of Support
8.6
2,714
8.9
231
Has the product been a good partner in doing business?
8.8
1,302
8.9
155
Product Direction (% positive)
8.8
2,669
8.5
220
Features by Category
Email Marketing
Not enough data
8.8
164
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
8.6
149
|
Verified
Not enough data
8.8
145
|
Verified
Online Marketing
Not enough data
8.0
127
|
Verified
Not enough data
8.2
123
|
Verified
Not enough data
8.5
115
|
Verified
Not enough data
8.2
114
|
Verified
Not enough data
8.3
58
|
Verified
Lead Management
Not enough data
8.5
122
|
Verified
Not enough data
8.3
122
|
Verified
Not enough data
8.5
136
|
Verified
Not enough data
8.6
128
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.3
121
|
Verified
Not enough data
8.3
115
|
Verified
Not enough data
8.4
114
|
Verified
Campaign Management
Not enough data
8.2
91
|
Verified
Not enough data
8.3
86
|
Verified
Not enough data
8.1
79
|
Verified
Not enough data
7.9
42
Social
Not enough data
7.7
69
|
Verified
Not enough data
8.0
73
|
Verified
Not enough data
7.9
74
|
Verified
Not enough data
7.6
69
|
Verified
Not enough data
7.9
75
|
Verified
Reporting & Analytics
Not enough data
8.4
140
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.0
110
|
Verified
Not enough data
7.5
48
|
Verified
Platform
Not enough data
8.1
107
|
Verified
Not enough data
8.4
104
|
Verified
Not enough data
8.5
109
|
Verified
Not enough data
8.2
90
|
Verified
Not enough data
8.1
42
Not enough data
8.4
99
|
Verified
Not enough data
7.7
41
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.4
110
|
Verified
Not enough data
8.3
102
|
Verified
Not enough data
8.4
83
|
Verified
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
8.7
30
|
Verified
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Lead Intelligence
Not enough data
8.4
35
|
Verified
Not enough data
8.6
38
Not enough data
8.8
40
Lead Management
Not enough data
8.6
47
Not enough data
8.3
41
Not enough data
8.3
43
Marketing Campaigns
Not enough data
8.7
36
Not enough data
8.3
35
Not enough data
8.5
31
Not enough data
8.5
34
|
Verified
Not enough data
8.8
37
Campaign Execution
Not enough data
8.8
40
Not enough data
8.5
36
Not enough data
8.6
33
Not enough data
9.4
27
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Campaigns
Not enough data
8.9
43
Not enough data
9.0
44
Not enough data
8.7
42
Not enough data
8.8
47
Not enough data
8.6
42
Analytics
Not enough data
8.9
40
Not enough data
9.0
37
Optimization
Not enough data
8.4
38
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.7
45
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Data Sourcing
Not enough data
8.4
32
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
31
|
Verified
Intelligence
Not enough data
8.1
35
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.4
33
|
Verified
Content & Collaboration
Not enough data
9.5(won by default)
7
Not enough data
9.6(won by default)
8
Not enough data
9.8(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
9.1(won by default)
9
Not enough data
Not enough data
Social Management
Not enough data
9.6(won by default)
9
Not enough data
9.4(won by default)
9
Not enough data
9.2(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.3(won by default)
10
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Computing
Not enough data
7.9
12
Not enough data
7.2
15
Not enough data
7.3
15
Experimental Design
Not enough data
7.6
14
Not enough data
7.3
13
Not enough data
7.4
12
Analytics
Not enough data
8.1
16
Not enough data
7.5
12
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
9.1
30
|
Verified
8.9
1449
|
Verified
9.0
30
|
Verified
8.7
1191
|
Verified
9.2
30
|
Verified
9.1
1356
|
Verified
8.9
19
8.2
595
8.8
13
Internal Use
8.2
1267
|
Verified
8.7
30
|
Verified
8.7
1094
|
Verified
9.0
24
|
Verified
8.2
1043
|
Verified
8.9
25
|
Verified
8.7
1247
|
Verified
8.9
25
8.9
1319
|
Verified
9.0
24
|
Verified
8.6
1287
|
Verified
9.0
27
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Not enough data
Channels
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Not enough data
Insight
9.1
86
Not enough data
9.2
87
Not enough data
8.8
83
Not enough data
9.3
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
8.7
38
|
Verified
Not enough data
8.7
46
|
Verified
Not enough data
8.8
41
|
Verified
Not enough data
9.1
40
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
Feature Not Available
Campaign Activity
Not enough data
8.9
46
|
Verified
Not enough data
8.8
49
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
9.0
33
|
Verified
Not enough data
8.8
24
|
Verified
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
159
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and SALESmanago are categorized as Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, and Customer Self-Service
SALESmanago is categorized as Personalization, Push Notification, Account Data Management, A/B Testing, Marketing Analytics, Social Media Management, Marketing Automation, and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SALESmanago
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
13.4%
Retail
7.6%
Cosmetics
7.2%
Apparel & Fashion
5.8%
Internet
4.0%
Other
62.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
SALESmanago has no discussions with answers
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