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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $25.00 1 User Per Month
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSalesforce Service Cloud
Star Rating
(7,164)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fin by Intercom excels in Live Chat functionality, scoring a remarkable 9.5, while Salesforce Service Cloud lags behind at 8.5. Reviewers mention that the real-time chat capabilities and user-friendly interface of Fin enhance customer engagement significantly.
- Reviewers mention that Fin by Intercom's Email feature is highly rated at 9.4, compared to Salesforce Service Cloud's 8.8. Users say that the seamless integration of email communication within the platform allows for efficient ticket management and customer follow-ups.
- Users on G2 highlight the superior Proactive Engagement capabilities of Fin by Intercom, scoring 9.0, which allows businesses to reach out to customers before they even ask for help. In contrast, Salesforce Service Cloud's score of 8.1 indicates room for improvement in this area.
- Reviewers mention that Fin by Intercom's Knowledge Base feature is particularly strong, with a score of 9.0, providing users with easily accessible information. Salesforce Service Cloud, with a score of 8.1, is noted to have a less intuitive knowledge management system.
- Users report that Fin by Intercom's Ticket Creation User Experience is rated at 8.6, which is slightly better than Salesforce Service Cloud's 8.5. Reviewers say that the streamlined process in Fin makes it easier for agents to create and manage tickets efficiently.
- G2 users highlight that Fin by Intercom's Customization options score 8.2, allowing for tailored solutions that fit small business needs, while Salesforce Service Cloud's score of 8.3 indicates a more rigid structure that may not cater as effectively to smaller enterprises.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Fin by Intercom
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.6
2,752
Ease of Use
8.9
2,839
8.4
5,327
Ease of Setup
8.4
1,451
7.9
4,086
Ease of Admin
8.6
1,302
8.2
1,524
Quality of Support
8.6
2,705
8.3
2,533
Has the product been a good partner in doing business?
8.8
1,299
8.7
1,505
Product Direction (% positive)
8.8
2,660
8.2
2,713
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
8.5
1200
|
Verified
8.8
1116
|
Verified
8.4
1198
|
Verified
8.7
1093
|
Verified
8.3
1226
|
Verified
8.6
1141
|
Verified
8.3
1150
|
Verified
8.3
678
|
Verified
8.1
976
8.8
1134
|
Verified
7.9
1164
|
Verified
8.8
1058
|
Verified
8.3
1146
|
Verified
8.6
959
|
Verified
8.5
1023
|
Verified
Generative AI
8.3
245
7.6
174
8.2
246
7.6
173
Agentic AI - Help Desk
7.8
58
8.0
50
8.3
59
8.2
51
7.9
59
8.1
51
Communication Channels
8.8
889
|
Verified
8.4
1017
|
Verified
8.8
1088
|
Verified
8.6
1200
|
Verified
9.4
1262
|
Verified
8.1
841
8.3
810
8.0
801
|
Verified
7.6
520
8.0
761
Platform
8.1
718
|
Verified
7.8
552
|
Verified
8.2
1265
|
Verified
8.3
816
|
Verified
8.7
821
|
Verified
8.6
691
|
Verified
8.6
786
|
Verified
8.3
608
|
Verified
8.1
1013
|
Verified
8.2
1143
|
Verified
8.2
1015
|
Verified
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.5
119
8.3
218
8.3
117
Feature Not Available
7.5
116
Design
Feature Not Available
8.4
113
Feature Not Available
7.9
114
8.7
230
8.2
116
8.7
222
8.4
116
8.6
215
8.5
113
Generative AI
Feature Not Available
7.4
110
8.2
84
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Conversational Platform
8.7
1056
8.5
100
8.7
836
8.6
99
8.8
856
8.0
98
9.0
777
8.2
101
Support Automation
8.7
858
8.1
99
8.7
900
8.1
98
8.5
517
8.0
99
8.8
807
7.9
96
Generative AI
Feature Not Available
7.4
94
8.4
154
7.4
93
Customer Support
8.6
197
8.3
141
7.4
183
7.9
136
9.0
203
8.2
136
Automation
8.4
202
8.2
139
8.3
204
8.2
140
8.5
195
8.1
139
Artificial Intelligence
8.5
196
7.6
134
8.6
191
7.6
134
8.5
197
7.3
131
Generative AI
8.3
294
7.7
107
8.3
292
7.7
106
Feature Not Available
7.7
107
Communication
9.2
1439
|
Verified
8.5
309
|
Verified
8.9
1447
|
Verified
8.6
328
|
Verified
8.7
1189
|
Verified
8.4
274
|
Verified
9.1
1354
|
Verified
8.5
276
|
Verified
8.2
593
7.8
159
Internal Use
8.2
1265
|
Verified
8.3
816
|
Verified
8.8
1092
|
Verified
8.3
295
|
Verified
8.2
1041
|
Verified
8.5
287
|
Verified
8.7
1245
|
Verified
8.4
317
|
Verified
8.9
1317
|
Verified
8.5
288
|
Verified
8.6
1285
|
Verified
8.7
321
|
Verified
Generative AI
8.2
94
7.2
126
Self-Service Experience
8.9
651
8.6
591
8.9
650
8.3
578
Feature Not Available
8.3
527
8.2
489
7.9
213
8.4
534
8.4
223
Self-Service Platform
8.7
529
8.4
222
8.7
533
8.6
227
8.4
472
7.6
198
8.6
518
8.5
214
Agentic AI - Customer Self-Service
7.3
45
8.3
6
7.7
44
8.3
6
7.3
45
8.3
6
7.8
46
8.6
6
8.0
49
8.3
6
7.4
46
8.9
6
7.4
45
8.6
6
Generative AI
Feature Not Available
7.9(won by default)
52
Feature Not Available
7.9(won by default)
52
Process
9.3(won by 0.7)
88
8.6
242
9.0(won by 0.4)
85
8.6
262
9.6(won by 1.3)
88
8.3
223
Channels
9.4(won by 0.6)
88
8.8
271
8.7(won by 0.3)
87
8.4
246
9.5(won by 1.0)
90
8.5
229
8.3
80
8.6(won by 0.3)
230
8.8(won by 0.2)
82
8.6
212
Insight
9.1(won by 0.5)
85
8.6
228
9.1(won by 0.3)
86
8.8
263
8.8(won by 0.3)
82
8.5
202
9.3(won by 0.6)
82
8.7
250
Generative AI
Feature Not Available
8.0
79
7.2
16
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Salesforce Service Cloud are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, AI Agents For Business Operations, Shared Inbox, Digital Adoption Platform, Conversational Marketing, and Chatbots
Salesforce Service Cloud is categorized as Contact Center Quality Assurance, Complaint Management, Contact Center Knowledge Base, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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