# Agentforce Service (formerly Salesforce Service Cloud) vs Fin Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Fin by Intercom excels in providing a user-friendly experience, with many users appreciating its ability to quickly answer simple queries. One user noted that it "frees up time and answers questions for users in a really great way," highlighting its efficiency in handling routine customer inquiries.
- **Users say** that Agentforce Service (formerly Salesforce Service Cloud) stands out for its robust automation features, which streamline case management and improve team productivity. Reviewers have praised its "centralized customer data," allowing for faster and more consistent support, making it a strong choice for teams looking to enhance their operational efficiency.
- **According to verified reviews** , Fin by Intercom is particularly effective for small businesses, with 58.4% of its reviews coming from this segment. Users appreciate its tailored approach, which helps them manage customer interactions without overwhelming complexity, making it a great fit for smaller teams.
- **Reviewers mention** that Agentforce Service offers a comprehensive dashboard that provides a unified view of customer interactions. This feature is particularly beneficial for mid-market companies, as it helps teams stay organized and respond to customer needs more effectively, enhancing the overall customer experience.
- **G2 reviewers highlight** that Fin by Intercom has a quicker setup process, with users noting its intuitive onboarding wizard. This ease of setup allows teams to get started without extensive training, which is a significant advantage for businesses looking to implement a new solution swiftly.
- **Users report** that while both products have strong support features, Fin by Intercom has received higher ratings for the quality of its support, with users appreciating its responsiveness and helpfulness. This aspect is crucial for businesses that rely on timely assistance to resolve customer issues efficiently.



| | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 7,328 | 3,851 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (58.4% of reviews) | 
| **Entry Level Price** | Starting at $25.00 1 User Per Month | $0.99 1 Outcome | 

---
## Top Pros & Cons

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1705 reviews)
- Features (1497 reviews)

Cons:
- Complexity (912 reviews)
- Learning Curve (787 reviews)

### Fin

Pros:
- Helpful (435 reviews)
- Ease of Use (433 reviews)

Cons:
- Missing Features (152 reviews)
- AI Limitations (130 reviews)

---
## Ratings Comparison
| Rating | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2844 reviews) | 8.8 (2899 reviews) | 
  | **Ease of Use** | 8.4 (5456 reviews) | 8.9 (2930 reviews) | 
  | **Ease of Setup** | 7.9 (4210 reviews) | 8.4 (1527 reviews) | 
  | **Ease of Admin** | 8.2 (1559 reviews) | 8.6 (1355 reviews) | 
  | **Quality of Support** | 8.3 (2620 reviews) | 8.6 (2793 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (1540 reviews) | 8.8 (1350 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2793 reviews) | 8.8 (2749 reviews) | 

---
## Pricing

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1722 |
| **Fin** | 8.5/10 | 1907 |

#### Ticket and Case Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (1214 reviews) ✓ Verified | 8.6 (1104 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.4 (1225 reviews) ✓ Verified | 8.8 (1126 reviews) ✓ Verified | 
| **Workflow** | 8.4 (1276 reviews) ✓ Verified | 8.7 (1102 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (1184 reviews) ✓ Verified | 8.6 (1154 reviews) ✓ Verified | 
| **SLA Management** | 8.1 (984 reviews) | 8.3 (682 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 7.9 (1169 reviews) ✓ Verified | 8.8 (1139 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.3 (1155 reviews) ✓ Verified | 8.8 (1064 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.5 (1070 reviews) ✓ Verified | 8.6 (966 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 7.7 (182 reviews) | 8.3 (249 reviews) | 
| **AI Text Summarization** | 7.7 (181 reviews) | 8.2 (250 reviews) | 

#### Agentic AI - Help Desk

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (76 reviews) | 7.8 (62 reviews) | 
| **Natural Language Interaction** | 8.5 (68 reviews) | 8.3 (62 reviews) | 
| **Proactive Assistance** | 8.5 (70 reviews) | 7.9 (62 reviews) | 

#### Communication Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Customer Portal** | 8.4 (1026 reviews) ✓ Verified | 8.8 (895 reviews) ✓ Verified | 
| **Email to Case** | 8.6 (1215 reviews) ✓ Verified | 8.8 (1095 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.2 (863 reviews) | 9.4 (1271 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (810 reviews) ✓ Verified | 8.3 (813 reviews) | 
| **Voice** | 8.1 (770 reviews) | 7.6 (525 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Mobile User Support** | 7.8 (557 reviews) ✓ Verified | 8.1 (723 reviews) ✓ Verified | 
| **Customization ** | 8.3 (822 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (701 reviews) ✓ Verified | 8.7 (826 reviews) ✓ Verified | 
| **Integration** | 8.3 (642 reviews) ✓ Verified | 8.7 (791 reviews) ✓ Verified | 
| **Reporting** | 8.2 (1162 reviews) ✓ Verified | 8.1 (1019 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1179 reviews) ✓ Verified | 8.2 (1019 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | 8.4/10 | 562 |

#### Messenger

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Sequencing** | Not enough data | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | 8.1 (363 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.3 (478 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 8.5 (327 reviews) ✓ Verified | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Social Media** | Not enough data | 8.0 (293 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.0 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.9 (207 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | 7.3 (121 reviews) | 
| **Other** | Not enough data | 8.1 (229 reviews) ✓ Verified | 

#### Customers

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Targeting** | Not enough data | 8.8 (428 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.6 (432 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.2 (436 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 8.3 (387 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.2 (379 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **Fin** | N/A | N/A |

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Database Management ** | 8.8 (232 reviews) | Not enough data | 
| **Data Workflows** | 8.8 (231 reviews) | Not enough data | 
| **Issue Management** | 8.7 (229 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Knowledge Base** | 8.8 (225 reviews) | Not enough data | 
| **Publishing Workflows** | 8.6 (215 reviews) | Not enough data | 
| **Analytics** | 8.5 (214 reviews) | Not enough data | 

#### Compliance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Policies and Controls** | 8.7 (231 reviews) | Not enough data | 
| **Data Governance** | 8.7 (229 reviews) | Not enough data | 
| **Compliance** | 8.6 (229 reviews) | Not enough data | 
| **Auditing** | 8.6 (226 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Intelligent Search** | 8.2 (214 reviews) | Not enough data | 
| **Suggestions** | 8.2 (208 reviews) | Not enough data | 
| **Decision Trees** | 8.0 (197 reviews) | Not enough data | 

#### Data Security

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Risk Data Attributes** | 8.6 (220 reviews) | Not enough data | 
| **Data Transport** | 8.7 (222 reviews) | Not enough data | 
| **Access Management** | 9.0 (222 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.1 (223 reviews) | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Integrations** | 8.6 (215 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (216 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (220 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Summarization** | 7.6 (152 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |

#### User Analysis

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.6 (140 reviews) | 
| **Data Analysis** | Not enough data | 8.4 (157 reviews) | 

#### User Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **User Segmentation** | Not enough data | 9.1 (167 reviews) | 
| **Multi-Language Support** | Not enough data | 8.1 (119 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.8 (151 reviews) | 

#### Walkthrough Type

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.9 (136 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (146 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 136 |
| **Fin** | 8.6/10 | 260 |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (128 reviews) | 8.8 (230 reviews) | 
| **Open Listening** | 8.4 (120 reviews) | 8.3 (219 reviews) | 
| **Physical Media** | 7.6 (119 reviews) | Feature Not Available | 

#### Design

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Communications Strategy Development** | 8.4 (118 reviews) | Feature Not Available | 
| **Create Content** | 8.0 (119 reviews) | Feature Not Available | 
| **Personalization** | 8.3 (121 reviews) | 8.7 (231 reviews) | 
| **Inbound Identification** | 8.4 (121 reviews) | 8.7 (223 reviews) | 
| **Regulatory Compliance** | 8.5 (116 reviews) | 8.6 (216 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 7.5 (113 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.6 (112 reviews) | 8.3 (86 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 216 |
| **Fin** | N/A | N/A |

#### Usability

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **All-Employee Access** | 8.6 (205 reviews) | Not enough data | 
| **Supporting Documents** | 8.6 (208 reviews) | Not enough data | 
| **Two-Way Communication** | 8.7 (206 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Priority Case Alerts** | 8.7 (206 reviews) | Not enough data | 
| **Trend Analysis** | 8.3 (199 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (203 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 7.6 (180 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (181 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |

#### Productivity Tools

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Notes** | Not enough data | 8.8 (129 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (126 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.2 (121 reviews) | 
| **Workflows** | Not enough data | 8.7 (124 reviews) | 
| **Templates** | Not enough data | 8.8 (124 reviews) | 
| **Integrations** | Not enough data | 8.5 (124 reviews) | 
| **Tagging System** | Not enough data | 8.7 (125 reviews) | 

#### Analytics

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Trends** | Not enough data | 8.2 (111 reviews) | 
| **Performance Tracking** | Not enough data | 8.2 (120 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (120 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | 7.7 (27 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Fin** | N/A | N/A |

#### Quality Assurance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Evaluation** | 8.8 (72 reviews) | Not enough data | 
| **Calibration** | 8.7 (69 reviews) | Not enough data | 
| **Reports** | 8.7 (72 reviews) | Not enough data | 

#### Engagement

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Feedback** | 8.8 (70 reviews) | Not enough data | 
| **Dashboards** | 8.9 (70 reviews) | Not enough data | 
| **Training** | 8.7 (70 reviews) | Not enough data | 

#### Performance

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Integrations** | 8.7 (71 reviews) | Not enough data | 
| **Compliance** | 8.8 (71 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 7.8 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (62 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |
| **Fin** | N/A | N/A |

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Voice** | 7.5 (277 reviews) | Not enough data | 
| **Social** | 7.4 (270 reviews) | Not enough data | 
| **Web Chat** | 7.9 (276 reviews) | Not enough data | 
| **Mobile SMS** | 7.4 (267 reviews) | Not enough data | 
| **Email** | 8.8 (283 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (218 reviews) | Not enough data | 

#### Functions

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Session Routing** | 7.9 (271 reviews) | Not enough data | 
| **Session Queuing** | 8.0 (269 reviews) | Not enough data | 
| **Concurrent Calling** | 7.6 (259 reviews) | Not enough data | 
| **Speech Analytics** | 7.2 (256 reviews) | Not enough data | 
| **Auto Dialer** | 7.2 (257 reviews) | Not enough data | 
| **IVR** | 7.2 (261 reviews) | Not enough data | 
| **Inbound Screen Pop** | 7.7 (260 reviews) | Not enough data | 
| **Persistent Data** | 8.0 (261 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (7 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Session Summary Notes** | 7.9 (257 reviews) | Not enough data | 
| **Administrator Access** | 8.5 (261 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (260 reviews) | Not enough data | 
| **Session Recording** | 7.7 (250 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.7 (255 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | 8.2/10 | 96 |

#### Responses

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (84 reviews) | 
| **Route To Human** | Not enough data | 9.0 (88 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (84 reviews) | 

#### Automation - AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.7 (61 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.7 (63 reviews) | 
| **Lead Generation** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | 8.1 (63 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (63 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.1 (81 reviews) | 
| **Integration** | Not enough data | 8.8 (83 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.1 (84 reviews) | 

#### Autonomy -  AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.5 (65 reviews) | 
| **Adaptive Responses** | Not enough data | 8.6 (65 reviews) | 
| **Task Execution** | Not enough data | 8.4 (64 reviews) | 
| **Problem Solving** | Not enough data | 8.7 (67 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.9 (51 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | 8.8/10 | 711 |

#### Responses

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Customization** | Not enough data | 8.8 (600 reviews) | 
| **Control** | Not enough data | 8.8 (589 reviews) | 
| **Route To Human** | Not enough data | 9.0 (591 reviews) | 
| **Menu bars** | Not enough data | 8.8 (559 reviews) | 
| **Drip sequences** | Not enough data | 8.6 (479 reviews) | 

#### Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Live chat** | Not enough data | 9.5 (620 reviews) | 
| **Integrations** | Not enough data | 8.9 (585 reviews) | 
| **Branding** | Not enough data | 8.8 (579 reviews) | 
| **Analytics** | Not enough data | 8.7 (564 reviews) | 
| **A/B testing** | Not enough data | 8.3 (420 reviews) | 
| **Role-based access** | Not enough data | 8.9 (529 reviews) | 
| **Collection of information** | Not enough data | 8.8 (584 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.4 (143 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Fin** | N/A | N/A |

#### Workforce Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Agent Availability** | 7.9 (59 reviews) | Not enough data | 
| **Skills Management** | 7.9 (58 reviews) | Not enough data | 
| **Shift Scheduling** | 7.5 (58 reviews) | Not enough data | 
| **Agent Self-Service** | 7.8 (57 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (57 reviews) | Not enough data | 

#### Administration

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Automation** | 8.3 (60 reviews) | Not enough data | 
| **Performance Analysis** | 8.3 (58 reviews) | Not enough data | 
| **Dashboards** | 8.4 (58 reviews) | Not enough data | 
| **Forecasting** | 7.7 (56 reviews) | Not enough data | 
| **Intraday Management** | 7.7 (56 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Fin** | 8.7/10 | 1235 |

#### Conversational Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Personalization** | 8.6 (105 reviews) | 8.7 (1059 reviews) | 
| **Omnichannel** | 8.7 (104 reviews) | 8.7 (839 reviews) | 
| **Contextual Engagement** | 8.1 (101 reviews) | 8.7 (858 reviews) | 
| **Proactive Engagement** | 8.3 (107 reviews) | 9.0 (779 reviews) | 

#### Support Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Intelligent Routing** | 8.2 (103 reviews) | 8.6 (859 reviews) | 
| **Seamless Escalation** | 8.2 (101 reviews) | 8.7 (902 reviews) | 
| **Transcripts** | 8.1 (103 reviews) | 8.5 (520 reviews) | 
| **Self-Serve Support** | 8.0 (101 reviews) | 8.9 (816 reviews) | 

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 7.4 (97 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.4 (96 reviews) | 8.4 (156 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 175 |
| **Fin** | 8.4/10 | 244 |

#### Customer Support

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Text** | 8.3 (147 reviews) | 8.6 (202 reviews) | 
| **Speech** | 8.0 (144 reviews) | 7.4 (185 reviews) | 
| **Knowledge Base** | 8.2 (145 reviews) | 9.0 (214 reviews) | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Ticket Resolution** | 8.3 (153 reviews) | 8.4 (211 reviews) | 
| **Customization** | 8.2 (148 reviews) | 8.3 (208 reviews) | 
| **Intelligent Routing** | 8.1 (148 reviews) | 8.5 (198 reviews) | 

#### Artificial Intelligence

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Learning** | 7.6 (143 reviews) | 8.5 (201 reviews) | 
| **Language** | 7.7 (140 reviews) | 8.6 (193 reviews) | 
| **Conversational AI** | 7.5 (140 reviews) | 8.5 (205 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1010 |
| **Fin** | 8.6/10 | 1837 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 7.8 (110 reviews) | 8.3 (297 reviews) | 
| **AI Text Summarization** | 7.8 (111 reviews) | 8.3 (295 reviews) | 
| **AI Text-to-Speech** | 7.8 (110 reviews) | Feature Not Available | 

#### Communication

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Pop-up Chat** | 8.5 (313 reviews) ✓ Verified | 9.2 (1445 reviews) ✓ Verified | 
| **Notifications** | 8.6 (332 reviews) ✓ Verified | 8.9 (1454 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (279 reviews) ✓ Verified | 8.7 (1194 reviews) ✓ Verified | 
| **In-App Messaging** | 8.5 (281 reviews) ✓ Verified | 9.1 (1359 reviews) ✓ Verified | 
| **Co-Browsing** | 7.8 (162 reviews) | 8.2 (595 reviews) | 

####  Internal Use

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Customization ** | 8.3 (822 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.3 (298 reviews) ✓ Verified | 8.7 (1095 reviews) ✓ Verified | 
| **Lead Development** | 8.5 (290 reviews) ✓ Verified | 8.2 (1043 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (322 reviews) ✓ Verified | 8.7 (1252 reviews) ✓ Verified | 
| **Team Inbox ** | 8.5 (292 reviews) ✓ Verified | 8.9 (1321 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (326 reviews) ✓ Verified | 8.6 (1289 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 735 |
| **Fin** | 8.2/10 | 759 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Summarization** | 7.3 (128 reviews) | 8.2 (95 reviews) | 

#### Self-Service Experience

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Knowledge Base** | 8.6 (597 reviews) | 9.0 (662 reviews) | 
| **Searchable Articles** | 8.3 (580 reviews) | 8.9 (658 reviews) | 
| **Community Forums** | 8.3 (529 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.0 (216 reviews) | 8.2 (493 reviews) | 
| **Personalization** | 8.4 (227 reviews) | 8.4 (541 reviews) | 

#### Self-Service Platform

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Branding** | 8.4 (225 reviews) | 8.7 (534 reviews) | 
| **Automation** | 8.6 (234 reviews) | 8.8 (544 reviews) | 
| **Artificial Intelligence** | 7.7 (204 reviews) | 8.4 (486 reviews) | 
| **Integrations** | 8.5 (217 reviews) | 8.6 (527 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (8 reviews) | 7.4 (47 reviews) | 
| **Multi-step Planning** | 8.5 (8 reviews) | 7.9 (47 reviews) | 
| **Cross-system Integration** | 8.9 (9 reviews) | 7.5 (48 reviews) | 
| **Adaptive Learning** | 8.8 (8 reviews) | 7.9 (50 reviews) | 
| **Natural Language Interaction** | 8.8 (8 reviews) | 8.1 (51 reviews) | 
| **Proactive Assistance** | 8.8 (8 reviews) | 7.5 (48 reviews) | 
| **Decision Making** | 8.8 (8 reviews) | 7.6 (48 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Fin** | 9.1/10 | 99 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 7.9 (56 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.1 (56 reviews) | Feature Not Available | 

#### Process

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Mentions** | 8.6 (246 reviews) | 9.3 (89 reviews) | 
| **Tickets** | 8.6 (266 reviews) | 9.0 (87 reviews) | 
| **Macros** | 8.3 (227 reviews) | 9.6 (90 reviews) | 

#### Channels

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Email** | 8.8 (275 reviews) | 9.4 (90 reviews) | 
| **Social** | 8.4 (250 reviews) | 8.8 (88 reviews) | 
| **Live Chat** | 8.5 (233 reviews) | 9.5 (92 reviews) | 
| **Phone** | 8.6 (234 reviews) | 8.4 (82 reviews) | 
| **Text** | 8.6 (216 reviews) | 8.8 (84 reviews) | 

#### Insight

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Surveys** | 8.6 (232 reviews) | 9.1 (86 reviews) | 
| **Reporting** | 8.8 (267 reviews) | 9.2 (88 reviews) | 
| **Visitor Activity** | 8.5 (206 reviews) | 8.8 (83 reviews) | 
| **Help Desk** | 8.7 (254 reviews) | 9.3 (83 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Fin** | 7.2/10 | 17 |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | 8.0 (81 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.0 (82 reviews) | 7.4 (17 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Fin** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Survey Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Brand Design Consistency** | 8.7 (31 reviews) | Not enough data | 
| **Survey Deployment** | 8.3 (31 reviews) | Not enough data | 
| **Feedback Collection** | 8.6 (31 reviews) | Not enough data | 
| **Device Responsiveness** | 8.7 (31 reviews) | Not enough data | 

#### Process Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Feedback Aggregation** | 8.3 (31 reviews) | Not enough data | 
| **Trigger Alerts** | 8.4 (30 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.7 (31 reviews) | Not enough data | 
| **Real-Time Action** | 8.6 (30 reviews) | Not enough data | 

#### System Management

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Security** | 9.0 (31 reviews) | Not enough data | 
| **System Monitoring** | 8.7 (30 reviews) | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | 7.9/10 | 267 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.9 (195 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.0 (203 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.8 (167 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (195 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (161 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.5 (158 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (161 reviews) | 
| **Escalation Handling** | Not enough data | 7.9 (174 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (200 reviews) | 

#### Automation

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.4 (199 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (164 reviews) | 
| **Document Processing** | Not enough data | 7.2 (156 reviews) | 

#### Autonomy

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (162 reviews) | 
| **Adaptive Responses** | Not enough data | 7.8 (164 reviews) | 
| **Task Execution** | Not enough data | 7.3 (163 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (166 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (6):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Fin (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Service (formerly Salesforce Service Cloud) | Fin | 
|---|---|---|
| **Small-Business** | 18.7% | 58.4% | 
| **Mid-Market** | 42.7% | 37.3% | 
| **Enterprise** | 38.5% | 4.4% | 

### By Industry

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.3%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.1%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7585 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6933 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6933 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

---
## Top Discussions

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)