Compare Fin and Re:amaze
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (81.0% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$29 per agent / month
Fin
Star Rating
(3,850)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plans
Re:amaze
Star Rating
(140)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say Re:amaze stands out for its customizable interface that caters to businesses of all sizes. Reviewers highlight the efficiency gained from having all communication channels centralized, allowing team members to easily access communication history and template responses.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score, indicating greater overall user satisfaction. Users frequently mention that it effectively handles customer inquiries without merely passing them off to human agents.
- Reviewers mention that while Re:amaze offers a variety of features, some users feel it may not be as intuitive as Fin by Intercom, which is praised for its straightforward implementation and user-friendly design.
- G2 reviewers highlight that Fin by Intercom's ticket response experience is notably efficient, with users appreciating the seamless transition from AI to human support when necessary, enhancing the overall customer service experience.
- Users report that Re:amaze provides excellent support and flexibility, particularly for multi-brand businesses, but some feel that it may lack the same level of responsiveness and engagement that Fin by Intercom offers in day-to-day interactions.
Pricing
Entry-Level Pricing
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Fin
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.8
2,899
9.2
122
Ease of Use
8.9
2,930
9.0
124
Ease of Setup
8.4
1,527
8.9
77
Ease of Admin
8.6
1,355
9.4
77
Quality of Support
8.6
2,793
9.4
117
Has the product been a good partner in doing business?
8.8
1,350
9.6
76
Product Direction (% positive)
8.8
2,749
9.2
122
Features by Category
Ticket and Case Management
8.6
1104
|
Verified
9.3
66
|
Verified
8.8
1126
|
Verified
9.3
67
|
Verified
8.7
1102
|
Verified
9.0
67
|
Verified
8.6
1154
|
Verified
8.9
60
|
Verified
8.3
682
|
Verified
8.8
40
|
Verified
8.8
1139
|
Verified
8.6
67
|
Verified
8.8
1064
|
Verified
9.1
58
|
Verified
8.6
966
|
Verified
8.9
29
|
Verified
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
895
|
Verified
9.1
54
|
Verified
8.8
1095
|
Verified
9.3
64
|
Verified
9.4
1271
|
Verified
9.3
68
|
Verified
8.3
813
8.8
63
|
Verified
7.6
525
Feature Not Available
Platform
8.1
723
|
Verified
9.1
49
|
Verified
8.2
1270
|
Verified
8.5
68
|
Verified
8.7
826
|
Verified
9.2
52
|
Verified
8.7
791
|
Verified
9.2
47
|
Verified
8.1
1019
|
Verified
9.1
57
|
Verified
8.2
1019
|
Verified
8.8
61
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
230
Not enough data
8.3
219
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
231
Not enough data
8.7
223
Not enough data
8.6
216
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
88
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
83
Not enough data
9.1
84
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.9
51
Not enough data
Responses
8.8
600
Not enough data
8.8
589
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Not enough data
Platform
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1059
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
902
Not enough data
8.5
520
Not enough data
8.9
816
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1445
|
Verified
9.6
59
|
Verified
8.9
1454
|
Verified
9.4
59
|
Verified
8.7
1194
|
Verified
9.1
26
|
Verified
9.1
1359
|
Verified
9.3
39
|
Verified
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
8.5
68
|
Verified
8.7
1095
|
Verified
9.4
56
|
Verified
8.2
1043
|
Verified
9.0
34
|
Verified
8.7
1252
|
Verified
9.3
49
|
Verified
8.9
1321
|
Verified
9.5
46
|
Verified
8.6
1289
|
Verified
8.8
48
|
Verified
Generative AI
8.2
95
Not enough data
Self-Service Experience
9.0
662
9.1
47
8.9
658
9.0
48
Feature Not Available
Feature Not Available
8.2
493
Not enough data
8.4
541
Not enough data
Self-Service Platform
8.7
534
Not enough data
8.8
544
Not enough data
8.4
486
Not enough data
8.6
527
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.5
48
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by 0.1)
89
9.2
38
9.0
87
9.2(won by 0.2)
43
9.6(won by 0.6)
90
9.0
38
Channels
9.4
90
9.5(won by 0.1)
56
8.8
88
8.9(won by 0.1)
57
9.5(won by 0.2)
92
9.3
53
8.4
82
9.3(won by 0.9)
23
8.8
84
9.2(won by 0.4)
30
Insight
9.1(won by 0.5)
86
8.6
27
9.2(won by 0.1)
88
9.1
37
8.8
83
9.0(won by 0.2)
38
9.3
83
9.5(won by 0.2)
44
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
195
Not enough data
8.0
203
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
161
Not enough data
7.9
174
Not enough data
8.5
200
Not enough data
Automation
8.4
199
Not enough data
7.9
164
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.8
164
Not enough data
7.3
163
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin and Re:amaze are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.1%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Retail
19.0%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.8%
Consumer Goods
5.1%
Other
56.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
Do you offer discounts?
1 Comment
Official Response from Re:amaze
We offer discounts for businesses in the following industries:
- Education
- Non-profit
- Healthcare
We also offer bulk volume discounts for...Read more
