Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and Re:amaze 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$29 per agent / month
Fin by Intercom
Star Rating
(3,684)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Re:amaze's Live Chat feature, while still strong at 9.3, is noted to have slightly less intuitive navigation.
- Reviewers mention that Re:amaze shines in Ticket Collaboration, achieving a score of 9.1, which users say enhances teamwork and communication around customer issues. Intercom, with a score of 8.8, is seen as effective but not as robust in this area.
- G2 users highlight Re:amaze's superior Quality of Support, scoring 9.4, with many reviewers stating that their support team is responsive and helpful. Intercom, while still good at 8.7, has received feedback indicating that response times can be slower.
- Users on G2 report that Intercom's Customization Interface scores 8.5, allowing for a decent level of personalization, but reviewers mention that Re:amaze's interface is more user-friendly and intuitive, leading to a higher score of 8.5.
- Reviewers mention that Re:amaze's Knowledge Base feature is particularly strong, scoring 9.1, which users say makes it easy for customers to find answers independently. Intercom's Knowledge Base, while effective at 9.0, is perceived as less comprehensive.
- Users say that Re:amaze's Automation capabilities, particularly in Customer Interaction Automation, score 9.4, making it easier to manage customer queries efficiently. Intercom's automation features, while functional, score lower at 8.5, leading to some users feeling they require more manual intervention.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Fin by Intercom
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
9.2
121
Ease of Use
8.9
2,845
9.0
123
Ease of Setup
8.4
1,456
8.9
76
Ease of Admin
8.6
1,304
9.4
77
Quality of Support
8.6
2,711
9.4
116
Has the product been a good partner in doing business?
8.8
1,301
9.6
76
Product Direction (% positive)
8.8
2,666
9.2
121
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.3
66
|
Verified
8.8
1118
|
Verified
9.3
67
|
Verified
8.7
1095
|
Verified
9.0
67
|
Verified
8.6
1143
|
Verified
8.9
60
|
Verified
8.3
680
|
Verified
8.8
40
|
Verified
8.8
1136
|
Verified
8.6
67
|
Verified
8.8
1060
|
Verified
9.1
58
|
Verified
8.6
961
|
Verified
8.9
29
|
Verified
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
9.1
54
|
Verified
8.8
1090
|
Verified
9.3
64
|
Verified
9.4
1264
|
Verified
9.3
67
|
Verified
8.3
812
8.8
63
|
Verified
7.6
522
Feature Not Available
Platform
8.1
720
|
Verified
9.1
49
|
Verified
8.2
1267
|
Verified
8.5
68
|
Verified
8.7
823
|
Verified
9.2
52
|
Verified
8.6
788
|
Verified
9.2
46
|
Verified
8.1
1015
|
Verified
9.1
57
|
Verified
8.2
1017
|
Verified
8.8
61
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
9.6
59
|
Verified
8.9
1449
|
Verified
9.4
59
|
Verified
8.7
1191
|
Verified
9.1
26
|
Verified
9.1
1356
|
Verified
9.3
39
|
Verified
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
8.5
68
|
Verified
8.7
1094
|
Verified
9.4
56
|
Verified
8.2
1043
|
Verified
9.0
34
|
Verified
8.7
1247
|
Verified
9.3
49
|
Verified
8.9
1319
|
Verified
9.5
46
|
Verified
8.6
1287
|
Verified
8.8
48
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
9.1
47
8.9
651
9.0
48
Feature Not Available
Feature Not Available
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
473
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by 0.1)
89
9.2
38
9.0
86
9.2(won by 0.2)
43
9.6(won by 0.6)
89
9.0
38
Channels
9.4
89
9.5(won by 0.1)
56
8.8
88
8.9(won by 0.1)
57
9.5(won by 0.2)
91
9.3
53
8.3
81
9.3(won by 1.0)
23
8.8
83
9.2(won by 0.4)
30
Insight
9.1(won by 0.5)
86
8.6
27
9.2(won by 0.1)
87
9.1
37
8.8
83
9.0(won by 0.2)
38
9.3
83
9.5(won by 0.2)
44
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Re:amaze are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
