2026 Best Software Awards are here!See the list
Compare Fin by Intercom and Kustomer 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $89.00 1 User Per Month
Fin by Intercom
Star Rating
(3,782)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansKustomer
Star Rating
(513)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a clean and simple interface, which many users find appealing, especially in a start-up environment. This user-friendly design is complemented by its robust functionality across various support options, making it a versatile choice for small businesses.
- Users say that Kustomer offers a unified view of customer interactions across multiple channels, which significantly reduces manual work through automation. This feature is particularly praised for enhancing efficiency and streamlining workflows, making it a strong contender for mid-market companies.
- Reviewers mention that Fin's AI capabilities are impressive, with users highlighting its ability to pull relevant content from articles and previous responses. This feature has been beneficial for support teams, allowing them to provide accurate and timely answers to customer inquiries.
- According to verified reviews, Kustomer stands out for its strong reporting capabilities and the ability to easily edit custom fields. Users appreciate how this flexibility allows them to harness gathered information effectively, contributing to better customer service management.
- G2 reviewers note that while both products have similar star ratings, Fin by Intercom has a significantly higher volume of recent reviews, indicating a more active user base and potentially more up-to-date feedback on its performance and features.
- Users highlight that Kustomer's ease of implementation and user-friendliness make it a strong choice for teams looking to quickly adopt a new system. However, some users feel that it may not be as intuitive as Fin when it comes to specific support functionalities, which could impact day-to-day usability.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Fin by Intercom
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.7
2,862
8.9
388
Ease of Use
8.9
2,892
8.8
403
Ease of Setup
8.4
1,494
8.7
213
Ease of Admin
8.6
1,331
8.1
152
Quality of Support
8.6
2,758
9.0
370
Has the product been a good partner in doing business?
8.8
1,328
8.8
148
Product Direction (% positive)
8.8
2,713
8.8
378
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.2
184
|
Verified
8.8
1121
|
Verified
9.1
188
|
Verified
8.7
1098
|
Verified
8.9
192
|
Verified
8.6
1149
|
Verified
8.9
184
|
Verified
8.3
681
|
Verified
8.9
163
|
Verified
8.8
1138
|
Verified
8.9
182
|
Verified
8.8
1062
|
Verified
9.2
182
|
Verified
8.6
963
|
Verified
9.1
183
|
Verified
Generative AI
8.3
247
7.9
49
8.2
248
8.4
49
Agentic AI - Help Desk
7.8
62
7.8
43
8.3
62
7.9
43
7.9
62
8.1
43
Communication Channels
8.8
893
|
Verified
8.9
165
|
Verified
8.8
1092
|
Verified
9.3
190
|
Verified
9.4
1267
|
Verified
9.1
165
|
Verified
8.3
812
8.5
163
|
Verified
7.6
522
8.7
152
Platform
8.1
722
|
Verified
8.0
82
8.2
1269
|
Verified
8.7
169
|
Verified
8.7
826
|
Verified
9.2
124
|
Verified
8.7
791
|
Verified
8.9
120
|
Verified
8.1
1017
|
Verified
8.4
157
|
Verified
8.2
1019
|
Verified
8.5
156
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
9.0
185
8.7
838
9.1
180
8.7
858
9.1
166
9.0
779
8.9
86
Support Automation
8.6
859
9.0
162
8.7
901
9.0
177
8.5
518
9.3
156
8.8
812
8.6
89
Generative AI
Feature Not Available
8.3
54
8.4
154
8.4
54
Customer Support
8.6
201
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Not enough data
Generative AI
8.3
296
7.3
43
8.3
294
7.5
43
Feature Not Available
6.9
42
Communication
9.2
1442
|
Verified
8.9
156
|
Verified
8.9
1450
|
Verified
8.9
174
|
Verified
8.7
1192
|
Verified
9.0
144
|
Verified
9.1
1357
|
Verified
8.8
134
|
Verified
8.2
595
8.1
84
Internal Use
8.2
1269
|
Verified
8.7
169
|
Verified
8.7
1095
|
Verified
9.1
153
|
Verified
8.2
1043
|
Verified
8.2
90
8.7
1249
|
Verified
8.8
152
|
Verified
8.9
1320
|
Verified
9.0
157
|
Verified
8.6
1288
|
Verified
9.0
174
|
Verified
Generative AI
8.2
94
8.4
34
Self-Service Experience
8.9
655
8.9
90
8.9
652
8.7
87
Feature Not Available
8.6
68
8.2
491
8.3
51
8.4
536
8.7
55
Self-Service Platform
8.7
532
9.0
59
8.8
538
8.9
59
8.4
479
8.5
53
8.6
523
9.0
57
Agentic AI - Customer Self-Service
7.4
47
7.9
21
7.8
46
8.4
21
7.4
47
8.5
21
7.9
49
8.3
21
8.1
51
8.4
21
7.5
48
8.5
21
7.5
47
8.4
20
Generative AI
Feature Not Available
8.2(won by default)
23
Feature Not Available
8.3(won by default)
23
Process
9.3(won by 0.5)
89
8.8
40
9.0
86
9.2(won by 0.2)
44
9.6(won by 0.2)
89
9.4
45
Channels
9.4
89
9.6(won by 0.2)
45
8.8
88
9.0(won by 0.2)
42
9.5(won by 0.3)
91
9.2
42
8.3
81
9.1(won by 0.8)
41
8.8
83
9.3(won by 0.5)
41
Insight
9.1(tied score)
86
9.1(tied score)
42
9.2(won by 0.5)
88
8.7
45
8.8(won by 0.4)
83
8.4
40
9.3(won by 0.6)
83
8.7
43
Generative AI
Feature Not Available
8.0
35
7.2
16
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
186
7.9
7
8.0
187
7.9
7
7.7
165
7.4
7
8.5
180
8.1
7
8.0
161
7.9
7
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.1
7
7.9
159
8.1
7
7.8
167
8.1
7
8.4
177
8.3
7
Automation
8.3
180
8.8
7
7.9
162
8.6
7
7.2
155
8.8
7
Autonomy
7.6
162
8.8
7
7.7
163
9.0
7
7.2
159
8.6
7
7.7
164
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Kustomer are categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
Kustomer is categorized as AI Agent Builders
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Consumer Services
13.2%
Retail
11.5%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
