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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (65.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $89.00 1 User Per Month
Fin by Intercom
Star Rating
(3,684)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansKustomer
Star Rating
(502)4.5 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fin by Intercom excels in its Live Chat feature, scoring 9.5, which reviewers mention provides a seamless and engaging experience for real-time customer interactions. In contrast, Kustomer's Live Chat feature scores 9.1, indicating a solid but less impressive performance.
- Reviewers mention that Kustomer shines in Ticket Response User Experience, with a score of 9.1, highlighting its efficiency in managing customer inquiries. Fin by Intercom, while still strong at 8.8, does not match the responsiveness that Kustomer offers.
- Users on G2 say that Kustomer's Ticket Collaboration feature, scoring 9.2, allows for better teamwork and communication among support agents, whereas Fin by Intercom's score of 8.8 suggests it may not facilitate collaboration as effectively.
- Reviewers mention that Kustomer's AI Text Generation capabilities, scoring 7.1, are less robust compared to Fin by Intercom's score of 8.3, indicating that users find Fin's AI features more helpful in automating responses and generating content.
- Users say that Kustomer's Customer Profiles feature, with a score of 9.0, provides a more comprehensive view of customer interactions, while Fin by Intercom's score of 8.6 suggests it may not offer the same depth of insights.
- G2 users report that Fin by Intercom's Email functionality scores 9.4, which reviewers mention is highly effective for communication, while Kustomer's score of 9.6 indicates it has a slight edge, but both products are praised for their email capabilities.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Fin by Intercom
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.8
2,815
8.9
378
Ease of Use
8.9
2,845
8.8
392
Ease of Setup
8.4
1,456
8.6
202
Ease of Admin
8.6
1,304
8.1
151
Quality of Support
8.6
2,711
9.0
360
Has the product been a good partner in doing business?
8.8
1,301
8.8
147
Product Direction (% positive)
8.8
2,666
8.8
369
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.2
180
|
Verified
8.8
1118
|
Verified
9.1
185
|
Verified
8.7
1095
|
Verified
8.9
188
|
Verified
8.6
1143
|
Verified
8.9
181
|
Verified
8.3
680
|
Verified
8.9
160
|
Verified
8.8
1136
|
Verified
8.9
179
|
Verified
8.8
1060
|
Verified
9.2
180
|
Verified
8.6
961
|
Verified
9.1
178
|
Verified
Generative AI
8.3
247
7.8
48
8.2
248
8.4
48
Agentic AI - Help Desk
7.8
60
7.8
42
8.2
61
7.9
42
7.9
61
8.1
42
Communication Channels
8.8
891
|
Verified
8.9
163
|
Verified
8.8
1090
|
Verified
9.3
184
|
Verified
9.4
1264
|
Verified
9.1
160
|
Verified
8.3
812
8.5
160
|
Verified
7.6
522
8.7
148
Platform
8.1
720
|
Verified
8.0
82
8.2
1267
|
Verified
8.7
168
|
Verified
8.7
823
|
Verified
9.2
123
|
Verified
8.6
788
|
Verified
8.9
119
|
Verified
8.1
1015
|
Verified
8.4
155
|
Verified
8.2
1017
|
Verified
8.5
155
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
9.0
183
8.7
837
9.1
178
8.7
857
9.0
164
9.0
778
8.9
85
Support Automation
8.6
859
9.0
161
8.7
901
9.0
176
8.5
518
9.2
153
8.8
808
8.6
88
Generative AI
Feature Not Available
8.2
53
8.4
154
8.3
53
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
7.3
43
8.3
294
7.5
43
Feature Not Available
6.9
42
Communication
9.2
1441
|
Verified
8.9
156
|
Verified
8.9
1449
|
Verified
8.9
174
|
Verified
8.7
1191
|
Verified
9.0
144
|
Verified
9.1
1356
|
Verified
8.8
134
|
Verified
8.2
595
8.1
84
Internal Use
8.2
1267
|
Verified
8.7
168
|
Verified
8.7
1094
|
Verified
9.1
153
|
Verified
8.2
1043
|
Verified
8.2
90
8.7
1247
|
Verified
8.8
152
|
Verified
8.9
1319
|
Verified
9.0
157
|
Verified
8.6
1287
|
Verified
9.0
174
|
Verified
Generative AI
8.2
94
8.4
34
Self-Service Experience
8.9
652
8.9
90
8.9
651
8.7
87
Feature Not Available
8.6
68
8.2
490
8.3
51
8.4
535
8.7
55
Self-Service Platform
8.7
530
9.0
59
8.7
534
8.9
59
8.4
473
8.5
53
8.6
519
9.0
57
Agentic AI - Customer Self-Service
7.4
46
7.9
21
7.8
45
8.4
21
7.4
46
8.5
21
7.8
47
8.3
21
8.1
50
8.4
21
7.4
47
8.5
21
7.5
46
8.4
20
Generative AI
Feature Not Available
8.2(won by default)
23
Feature Not Available
8.3(won by default)
23
Process
9.3(won by 0.5)
89
8.8
40
9.0
86
9.2(won by 0.2)
44
9.6(won by 0.2)
89
9.4
45
Channels
9.4
89
9.6(won by 0.2)
45
8.8
88
9.0(won by 0.2)
42
9.5(won by 0.3)
91
9.2
42
8.3
81
9.1(won by 0.8)
41
8.8
83
9.3(won by 0.5)
41
Insight
9.1(tied score)
86
9.1(tied score)
42
9.2(won by 0.5)
87
8.7
45
8.8(won by 0.4)
83
8.4
40
9.3(won by 0.6)
83
8.7
43
Generative AI
Feature Not Available
8.0
35
7.2
16
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
7.5
6
7.9
165
7.5
6
7.7
164
6.9
6
8.5
163
7.8
6
8.0
159
7.5
6
Customer Interaction Automation - AI Customer Support Agents
7.4
157
7.8
6
7.9
158
7.8
6
7.9
159
7.8
6
8.3
158
8.1
6
Automation
8.1
160
8.6
6
7.9
157
8.3
6
7.2
154
8.6
6
Autonomy
7.5
161
8.6
6
7.7
161
8.9
6
7.2
157
8.3
6
7.6
160
7.8
6
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Kustomer are categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
Kustomer is categorized as AI Agent Builders
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Consumer Services
12.7%
Retail
11.8%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.8%
Food & Beverages
5.6%
Other
57.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
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