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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (92.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us 1 Quote upon request 🙋♂️
Fin by Intercom
Star Rating
(3,676)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing planscharles
Star Rating
(32)4.8 out of 5
Market Segments
Small-Business (92.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Quote upon request 🙋♂️
Learn more about charlesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, while Charles received a slightly higher score of 9.8. Reviewers mention that Charles provides a more seamless experience for real-time customer interactions.
- Reviewers mention that Intercom's Ticket Creation User Experience is rated at 8.7, which is solid, but Charles does not have a score available for this feature. Users on G2 express a desire for more robust ticket management capabilities in Charles.
- G2 users highlight that Intercom's Customization Interface is rated at 8.5, which allows for a decent level of personalization, but reviewers mention that Charles, with a score of 7.6, falls short in this area, making it less flexible for tailored user experiences.
- Users say that Intercom's Response Automation feature, rated at 8.5, is effective, but Charles's lower score of 6.9 in AI capabilities indicates that it may not automate responses as efficiently, leading to potential delays in customer service.
- Reviewers mention that Intercom's Knowledge Base is rated at 9.2, providing a comprehensive self-service option for users, while Charles's knowledge base features are less robust, leading to a lower user satisfaction in this area.
- Users report that Intercom's Multi-Channel Coverage is rated at 8.8, allowing businesses to engage customers across various platforms effectively, whereas Charles's lower score indicates it may not support as many channels, limiting outreach opportunities.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
charles
WhatsApp marketing platform
Contact Us
1 Quote upon request 🙋♂️
Start with WhatsApp marketing to attract, engage and retain customers.
Want to join brands like ABOUT YOU, Jack Wolfskin and dermalogica already using WhatsApp for customer acquisition and loyalty? Our easy-to-use software enables businesses to drive retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp.
We will provide you guidance on how your use case can work in WhatsApp and with charles.
- Marketing: Send out WhatsApp newsletters and campaigns to your audience.
- Sales: Sell your product or service customers in chat.
- Support: Engage with your customers directly where their friends are.
Free Trial
Fin by Intercom
Free Trial is available
charles
No trial information availableRatings
Meets Requirements
8.8
2,809
8.7
21
Ease of Use
8.9
2,839
9.2
21
Ease of Setup
8.4
1,451
9.0
12
Ease of Admin
8.6
1,302
9.4
9
Quality of Support
8.6
2,705
9.6
21
Has the product been a good partner in doing business?
8.8
1,299
9.8
9
Product Direction (% positive)
8.8
2,660
9.4
18
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
Not enough data
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.4
8
8.1
363
|
Verified
7.2
9
9.3
478
|
Verified
9.8
11
8.5
327
|
Verified
7.8
10
Channels
8.0
293
|
Verified
9.3
9
9.0
438
|
Verified
9.6
12
7.9
207
|
Verified
Feature Not Available
7.3
121
Feature Not Available
8.1
229
|
Verified
9.0
7
Customers
8.8
428
|
Verified
8.7
9
8.6
432
|
Verified
9.3
9
8.2
436
|
Verified
8.0
10
8.3
387
|
Verified
9.3
10
8.2
379
|
Verified
9.3
12
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Feature Not Available
Not enough data
8.8
8
Not enough data
9.5
7
Templates
Not enough data
8.0
5
Not enough data
9.2
6
Not enough data
8.9
6
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
7
Multichannel
Not enough data
9.5
7
Not enough data
Feature Not Available
Not enough data
8.6
7
Administration
Not enough data
9.5
7
Not enough data
8.3
8
Not enough data
9.0
7
Not enough data
8.8
7
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
Not enough data
8.9
1447
|
Verified
Not enough data
8.7
1189
|
Verified
Not enough data
9.1
1354
|
Verified
Not enough data
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
8.2
1041
|
Verified
Not enough data
8.7
1245
|
Verified
Not enough data
8.9
1317
|
Verified
Not enough data
8.6
1285
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and charles are categorized as Conversational Marketing
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
charles
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Cosmetics
21.4%
Furniture
14.3%
Food & Beverages
14.3%
Luxury Goods & Jewelry
10.7%
Health, Wellness and Fitness
10.7%
Other
28.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Charles on Mac?
1 Comment
PH
Charles is a web based application, so you can use it with any OS you like. I'm using MacOS and Chrome. Read more
charles has no more discussions with answers
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