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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (47.7% of reviews)
Entry-Level Pricing
Contact Us
Free
Engageware
Star Rating
(131)4.4 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansText-Em-All
Star Rating
(813)4.8 out of 5
Market Segments
Small-Business (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Engageware excels in its ticket creation user experience, scoring 9.0, while Text-Em-All, although strong, scores slightly lower at 8.8. Reviewers mention that Engageware's interface is intuitive, making it easier for teams to manage tickets effectively.
- Reviewers mention that Text-Em-All shines in bulk SMS capabilities, with a score of 9.4, compared to Engageware's 8.7. Users on G2 appreciate the ease of sending mass messages quickly, which is crucial for small businesses looking to engage their audience.
- G2 users highlight that Text-Em-All offers superior ease of use, scoring 9.5 against Engageware's 8.7. Reviewers say that the straightforward setup and user-friendly interface make it a preferred choice for those new to SMS marketing.
- Users report that Engageware's customer support quality is rated at 8.7, while Text-Em-All impressively scores 9.5. Reviewers mention that Text-Em-All's support team is responsive and helpful, which is vital for businesses needing quick assistance.
- Reviewers mention that Engageware has a more robust ticket collaboration feature, scoring 9.0, compared to Text-Em-All's 8.5. Users say that this feature allows for better teamwork and communication within organizations, enhancing overall productivity.
- Users on G2 report that Text-Em-All's automatic replies feature is rated at 8.7, while Engageware's is lower at 8.2. Reviewers say that Text-Em-All's automation capabilities help businesses maintain engagement without constant manual input, making it a time-saver.
Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
Text-Em-All
Starter
Free
Best for users who want to evaluate the service. Start with a free account and upgrade to Credits or Monthly later.
- Dedicated free account
- Upgrade at anytime
- Browse sample messages
Free Trial
Engageware
Free Trial is available
Text-Em-All
Free Trial is available
Ratings
Meets Requirements
9.0
118
9.4
644
Ease of Use
8.8
118
9.5
647
Ease of Setup
8.4
47
9.5
465
Ease of Admin
8.7
42
9.6
447
Quality of Support
8.7
105
9.5
517
Has the product been a good partner in doing business?
9.1
41
9.6
428
Product Direction (% positive)
7.4
120
8.9
615
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
9.5
70
Not enough data
9.0
60
Not enough data
9.2
61
Not enough data
8.9
49
Not enough data
8.0
35
Not enough data
8.6
55
Not enough data
9.1
66
Not enough data
Feature Not Available
SMS Platform
Not enough data
8.9
48
Not enough data
9.0
48
Not enough data
Feature Not Available
Not enough data
7.5
43
Not enough data
7.8
35
Not enough data
7.9
36
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
9.4
178
Not enough data
Feature Not Available
Not enough data
8.5
145
Not enough data
8.5
145
Administration
Not enough data
9.0
151
Not enough data
8.4
128
Not enough data
8.2
120
Not enough data
7.7
115
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
6.7
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
7.9
8
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.1
7
Not enough data
Feature Not Available
Agentic AI - Church Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Feature Not Available
Not enough data
7.8
70
Not enough data
9.3
143
Not enough data
Feature Not Available
Not enough data
8.9
129
Not enough data
8.9
104
Categories
Categories
Shared Categories
Engageware and Text-Em-All are categorized as Appointment Reminder
Unique Categories
Engageware is categorized as Business Scheduling, Queue Management, Live Chat, Customer Self-Service, Chatbots, Digital Customer Service Platforms, and Help Desk
Text-Em-All is categorized as SMS Marketing, Proactive Notification, Emergency Notification, and Church Management
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Text-Em-All
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.7%
Information Technology and Services
10.2%
Education Management
9.4%
Financial Services
8.6%
Publishing
7.0%
Other
53.1%
Religious Institutions
14.5%
Non-Profit Organization Management
11.2%
Staffing and Recruiting
10.6%
Hospital & Health Care
6.6%
Education Management
5.7%
Other
51.3%
Alternatives
Discussions
How do i get the time trade appointments to appear in a specific category?
1 Comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
Are you doing any type of upgrades?
2 Comments
Official Response from Text-Em-All
Hello, Dana. We are currently in the process of developing a native mobile app that is expected to be released early next year. We are always looking for new...Read more
are there tutorials anywhere?
2 Comments
CW
There is a 'Help' feature on the website that answers many questions, and you can contact a support person easily through a site form under 'Contact Us'. The...Read more
What are some of the ways to integrate other software.
2 Comments
CW
While I have not used this feature, there are ways to integrate with other apps. The "Help" feature can answer questions. Plus, if you click on "Contact Us"...Read more
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