# Dynamics 365 Sales vs Outreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dynamics 365 Sales excels in its integration with other Microsoft products, such as Office, Teams, and Outlook. Users appreciate how this seamless connectivity enhances their workflow and allows for quick access to information, making it easier to manage customer relationships effectively.
- **Users say** that Outreach stands out for its user-friendly interface and robust automation features. The ability to create multi-channel sequences for email, phone, and LinkedIn helps users streamline their outreach efforts, reducing the risk of missed follow-ups and addressing the common issue of manual follow-up fatigue.
- **According to verified reviews** , Dynamics 365 Sales has a strong focus on AI-driven insights, which users find beneficial for predictive analytics and automation. This capability helps sales teams close deals faster and build stronger customer relationships, showcasing its effectiveness in driving sales performance.
- **Reviewers mention** that Outreach provides excellent ongoing support, with users highlighting the quick resolution of issues and the convenience of having a dedicated phone number for direct communication. This level of support contributes to a positive user experience and enhances overall satisfaction.
- **G2 reviewers note** that while Dynamics 365 Sales has a slightly lower ease of use rating compared to Outreach, it still offers valuable features like interactive dashboards and data segmentation. Users appreciate these tools for their ability to analyze sales data effectively, although some find the initial setup process to be a bit challenging.
- **Users highlight** that Outreach's integration capabilities with tools like ZoomInfo and Salesforce are a significant advantage, allowing for efficient prospect communication. This flexibility in integrating with various platforms makes Outreach a compelling choice for teams looking to enhance their sales outreach strategies.



| | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,618 | 3,569 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Mid-Market (59.6% of reviews) | 
| **Entry Level Price** | $210/month per user | Contact Us | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### Outreach

Pros:
- Ease of Use (80 reviews)
- Automation (49 reviews)

Cons:
- Missing Features (32 reviews)
- Learning Curve (23 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Outreach | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 8.7 (2700 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 8.3 (2717 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | 7.7 (877 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 7.8 (775 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 8.3 (2447 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 8.5 (761 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 8.4 (2528 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **Outreach** | N/A | N/A |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | 
| **Decision Making** | 8.3 (5 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 7.7/10 | 48 |

#### Lead Facilitation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | 7.5 (34 reviews) | 
| **Lead Follow-up** | Not enough data | 8.1 (36 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.1 (38 reviews) | 

#### Organization

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.9 (33 reviews) | 
| **Data Entry** | Not enough data | 8.0 (35 reviews) | 
| **Integrations / APIs** | Not enough data | 8.1 (33 reviews) | 

#### Performance Analysis

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Coaching ** | Not enough data | 7.4 (38 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (41 reviews) | 

#### Sales Analysis

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.3 (37 reviews) | 
| **Sales Forecasting ** | Not enough data | 7.8 (38 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (26 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (24 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 7.7/10 | 1142 |

#### Integrated Workflows

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (1017 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 9.1 (1071 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 8.4 (879 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 8.2 (800 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 8.5 (1017 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 8.6 (401 reviews) | 
| **Shared Records** | Not enough data | 8.2 (348 reviews) | 

#### Repeatability and Reportability

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Content Management** | Not enough data | 8.3 (864 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.6 (967 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 8.5 (932 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 7.8 (770 reviews) ✓ Verified | 
| **Gamification** | Not enough data | 7.0 (314 reviews) | 

#### AI and Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 7.8 (343 reviews) | 
| **Lead Scoring** | Not enough data | 7.3 (308 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.7 (346 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.3 (299 reviews) | 
| **Machine Learning** | Not enough data | 7.0 (292 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (138 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 6.3 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (26 reviews) | 
| **Decision Making** | Not enough data | 6.9 (25 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 6.7/10 | 181 |

#### Call Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Call Recording** | Not enough data | 8.3 (128 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (108 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (115 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 7.7 (95 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (40 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 6.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 5.7 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 5.5 (7 reviews) | 
| **Decision Making** | Not enough data | 6.0 (7 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 7.9/10 | 109 |

#### Revenue Sourcing and Forecasting

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Revenue History** | Not enough data | 7.4 (51 reviews) | 
| **Pipeline Management** | Not enough data | 7.9 (60 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.3 (79 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.1 (53 reviews) | 
| **Data Segmentation** | Not enough data | 7.9 (59 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (21 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.0 (22 reviews) | 

#### CRM Data Enrichment

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.7 (92 reviews) | 
| **Email Activity Capture** | Not enough data | 8.7 (101 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.2 (74 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | 8.2 (22 reviews) | 

#### Account Management

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 7.8 (69 reviews) | 
| **Account optimization** | Not enough data | 7.8 (70 reviews) | 
| **Historical Patterns** | Not enough data | 8.0 (70 reviews) | 
| **Rep Performance** | Not enough data | 8.5 (81 reviews) | 
| **Account Engagement** | Not enough data | 7.8 (24 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (21 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 8.1/10 | 390 |

#### Agentic AI - Sales Performance Management

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Badges** | Not enough data | 7.5 (192 reviews) | 
| **Triggers** | Not enough data | 8.2 (233 reviews) ✓ Verified | 
| **Commission Calculator** | Not enough data | 6.9 (164 reviews) ✓ Verified | 
| **Leaderboards** | Not enough data | 8.3 (244 reviews) ✓ Verified | 

#### Personalization

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Profiles** | Not enough data | 8.3 (262 reviews) ✓ Verified | 
| **Custom Reports** | Not enough data | 7.8 (269 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (321 reviews) ✓ Verified | 
| **Goal Setting** | Not enough data | 8.1 (226 reviews) ✓ Verified | 

#### Administrative

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Integration** | Not enough data | 8.7 (305 reviews) ✓ Verified | 
| **Employee Structure** | Not enough data | 8.4 (257 reviews) ✓ Verified | 
| **Behavior Monitoring** | Not enough data | 8.5 (263 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 7.7/10 | 1562 |

#### Agentic AI - Email Tracking

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (16 reviews) | 
| **Decision Making** | Not enough data | 6.5 (16 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Open Rates** | Not enough data | 8.8 (1440 reviews) | 
| **Link Activity** | Not enough data | 8.4 (1379 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.8 (1405 reviews) | 
| **Email Scheduling** | Not enough data | 8.9 (1432 reviews) | 
| **Notifications** | Not enough data | 8.5 (1404 reviews) | 
| **Email Categorization** | Not enough data | 8.3 (1055 reviews) | 
| **Templates** | Not enough data | 9.0 (1448 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (162 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **Outreach** | 7.4/10 | 207 |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (7 reviews) | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | 7.7 (157 reviews) | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | 7.9 (173 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.1 (21 reviews) | 8.1 (187 reviews) | 
| **Data Segmentation** | 8.7 (20 reviews) | 7.6 (167 reviews) | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | 7.3 (140 reviews) | 
| **Opportunity Scoring** | 8.6 (19 reviews) | 7.4 (134 reviews) | 
| **Risk Analysis** | 8.3 (19 reviews) | 7.0 (125 reviews) | 
| **Live Forecasting** | 8.3 (19 reviews) | 7.3 (133 reviews) | 

#### Sales Management

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | 7.9 (147 reviews) | 
| **Sales Gamification** | 8.7 (19 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.5 (20 reviews) | 7.8 (162 reviews) | 
| **Activity Tracking** | 8.7 (20 reviews) | 8.8 (188 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 7.7/10 | 1306 |

#### Agentic AI - Outbound Call Tracking

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.5 (10 reviews) | 

#### Calling

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Record Calls** | Not enough data | 8.5 (813 reviews) | 
| **Generate Location** | Not enough data | 7.9 (906 reviews) | 
| **Call Types** | Not enough data | 8.4 (1032 reviews) | 
| **Click-to-Call** | Not enough data | 8.8 (1089 reviews) | 
| **Auto Dialer** | Not enough data | 5.8 (15 reviews) | 

#### Contacts

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (1145 reviews) | 
| **Information Locater** | Not enough data | 8.0 (984 reviews) | 
| **Record Prospect Data** | Not enough data | 8.4 (1066 reviews) | 

#### Insights

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (1093 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.4 (1052 reviews) | 
| **Automated Voicemails** | Not enough data | 7.7 (593 reviews) | 
| **Automated Emails** | Not enough data | 9.1 (1191 reviews) | 
| **Sorts Prospects** | Not enough data | 8.1 (1035 reviews) | 
| **Automated Note Taking** | Not enough data | 6.9 (14 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **Outreach** | 8.1/10 | 251 |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | 8.3 (197 reviews) ✓ Verified | 
| **Coaching Materials** | 8.6 (6 reviews) | 8.2 (196 reviews) ✓ Verified | 
| **Playbook Creation** | 7.5 (6 reviews) | 8.2 (179 reviews) ✓ Verified | 
| **Video Record** | 8.6 (6 reviews) | 8.0 (142 reviews) ✓ Verified | 

#### Feedback

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | 8.3 (165 reviews) ✓ Verified | 
| **Scorecard** | 8.9 (6 reviews) | 8.1 (162 reviews) ✓ Verified | 
| **Coaching Card** | 8.6 (6 reviews) | 8.1 (141 reviews) | 
| **Leaderboard** | 9.2 (6 reviews) | 8.3 (174 reviews) ✓ Verified | 
| **Real-Time Updates** | 8.6 (6 reviews) | 8.4 (192 reviews) ✓ Verified | 
| **Notifications** | 8.6 (6 reviews) | 8.3 (191 reviews) ✓ Verified | 
| **Competition** | 8.6 (6 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (21 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Dynamics 365 Sales (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Outreach (9):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Small-Business** | 31.0% | 18.5% | 
| **Mid-Market** | 39.4% | 59.6% | 
| **Enterprise** | 29.6% | 21.8% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14687 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)

### Alternatives to Outreach

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-outreach)