# Dynamics 365 Customer Voice vs SurveySparrow Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveySparrow excels in user-friendliness, with many praising its **intuitive interface** and **conversational survey style**. Users find it easy to create engaging surveys that boost response rates significantly, making feedback collection feel modern and straightforward.
- **Users say** that Dynamics 365 Customer Voice offers a solid drag-and-drop survey builder, which many find **intuitive** and easy to use. This feature allows for quick draft creation, similar to designing graphics in Canva, which can be a major plus for those looking for a visually appealing survey design.
- **According to verified reviews** , SurveySparrow's recent feedback highlights its **customizable templates** and automation features, which simplify the process of collecting actionable insights. This flexibility is particularly appreciated by small businesses looking to tailor their surveys to specific audiences.
- **Reviewers mention** that while both platforms have comparable scores in terms of meeting user requirements, SurveySparrow's recent user feedback indicates a slight edge in **customer satisfaction** , with users feeling that it has been a good partner in their feedback collection efforts.
- **Users highlight** that Dynamics 365 Customer Voice has a more robust market presence, which can be beneficial for larger organizations looking for a solution that integrates well with other Microsoft products. However, this may come at the cost of a steeper learning curve compared to SurveySparrow's more straightforward approach.
- **G2 reviewers note** that both products have received positive feedback regarding their support quality, but SurveySparrow stands out slightly with users appreciating its **responsive customer service** and willingness to assist with any issues, enhancing the overall user experience.



| | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 17 | 2,062 | 
| **Largest Market Segment** | Small-Business (35.3% of reviews) | Small-Business (68.5% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 | 

---
## Top Pros & Cons

### Dynamics 365 Customer Voice

Pros:
- Ease of Use (2 reviews)
- Intuitive (2 reviews)

Cons:
- Delayed Services (1 reviews)
- Improvement Needed (1 reviews)

### SurveySparrow

Pros:
- Ease of Use (20 reviews)
- User Interface (15 reviews)

Cons:
- Poor Reporting (10 reviews)
- Difficult Reporting (9 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
  | **Meets Requirements** | 8.7 (15 reviews) | 8.7 (1391 reviews) | 
  | **Ease of Use** | 8.8 (15 reviews) | 9.0 (1400 reviews) | 
  | **Ease of Setup** | 9.0 (10 reviews) | 9.0 (895 reviews) | 
  | **Ease of Admin** | 8.8 (10 reviews) | 8.8 (857 reviews) | 
  | **Quality of Support** | 8.7 (14 reviews) | 8.8 (1207 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (9 reviews) | 8.9 (793 reviews) | 
  | **Product Direction (% positive)** | 8.1 (12 reviews) | 8.4 (1240 reviews) | 

---
## Pricing

### Dynamics 365 Customer Voice

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SurveySparrow

#### Entry-Level Pricing

Plan: Basic

Price: $19.00

Description: Essential features for individuals to get started in one pack.

Key Features:
- 2,500 Responses
- Accept payments
- Display logic & Skip logic

[Browse all 8 editions](https://www.g2.com/products/surveysparrow/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Exit Interview Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **SurveySparrow** | 9.0/10 | 59 |

#### Basics

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Interoperability** | Not enough data | 8.8 (38 reviews) | 
| **Performance** | Not enough data | 9.2 (49 reviews) | 
| **Mobility** | Not enough data | 9.1 (47 reviews) | 
| **Internationalization** | Not enough data | 8.7 (39 reviews) | 

#### Content

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (45 reviews) | 
| **Content Library** | Not enough data | 9.0 (44 reviews) | 
| **Content Creation** | Not enough data | 9.2 (48 reviews) | 

#### Data

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Platform Search** | Not enough data | 9.0 (41 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.1 (43 reviews) | 
| **Visualization** | Not enough data | 9.1 (48 reviews) | 

#### Agentic AI - Exit Interview Management

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | 7.9/10 | 12 |
| **SurveySparrow** | 8.4/10 | 55 |

#### Analytics

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Net Promoter Score (NPS)** | 7.9 (8 reviews) | 8.8 (44 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.2 (11 reviews) | 9.0 (38 reviews) | 
| **Customer Effort Score (CES)** | 7.7 (11 reviews) | 8.9 (33 reviews) | 
| **Gamification** | 7.8 (10 reviews) | Feature Not Available | 

#### Customization

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Stakeholder Management** | 8.3 (9 reviews) | 8.2 (31 reviews) | 
| **Multilanguage Support** | 8.1 (8 reviews) | 8.2 (35 reviews) | 
| **Multiple Branding Support** | 7.6 (7 reviews) | 8.2 (32 reviews) | 
| **Vertical-specific Solutions** | 7.7 (8 reviews) | 8.5 (29 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (23 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (21 reviews) | 

#### Agentic AI - Experience Management

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **SurveySparrow** | 8.2/10 | 317 |

#### Feedback Management

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Tagging** | Not enough data | 8.2 (172 reviews) | 
| **Segmentation** | Not enough data | 8.2 (210 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (246 reviews) | 

#### Feedback Analysis

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.0 (60 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (185 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.4 (178 reviews) | 

#### Feedback Sources

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.5 (196 reviews) | 
| **Surveys** | Not enough data | 9.1 (291 reviews) | 
| **Social Media** | Not enough data | 8.0 (47 reviews) | 
| **Customer Service Channels** | Not enough data | 8.4 (182 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (50 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (45 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **SurveySparrow** | 8.5/10 | 664 |

#### Survey Management

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (617 reviews) | 
| **Question Types** | Not enough data | 8.8 (618 reviews) | 
| **Templates** | Not enough data | 8.5 (562 reviews) | 
| **Survey Distribution** | Not enough data | 8.7 (568 reviews) | 

#### Survey Customization

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.6 (526 reviews) | 
| **Branding** | Not enough data | 8.4 (518 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (407 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.2 (344 reviews) | 

#### Survey Insights

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.4 (553 reviews) | 
| **BI Tools Integration** | Not enough data | 8.2 (318 reviews) | 
| **Data Exporting** | Not enough data | 8.6 (478 reviews) | 
| **Permissions** | Not enough data | 8.5 (403 reviews) | 

#### Agentic AI - Survey

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.6 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **SurveySparrow** | 8.4/10 | 201 |

#### Customization

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.5 (151 reviews) | 
| **Conditional Logic** | Not enough data | 8.6 (155 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (160 reviews) | 
| **Design** | Not enough data | 8.8 (179 reviews) | 

#### Additional Functionality

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.5 (133 reviews) | 
| **Offline Capability** | Not enough data | 8.0 (89 reviews) | 
| **Notifications** | Not enough data | 8.4 (120 reviews) | 
| **Payments** | Not enough data | 7.7 (87 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (135 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Generative AI

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **SurveySparrow** | N/A | N/A |

#### Consumer Intelligence

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Customer Feedback** | Not enough data | Not enough data | 
| **Competitive Intelligence** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Not enough data | 
| **Corporate Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Media Monitoring

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Not enough data | 
| **Social Media Management** | Not enough data | Not enough data | 
| **Digital Media Monitoring** | Not enough data | Not enough data | 

#### In-House Management

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Employee Performance** | Not enough data | Not enough data | 
| **Team Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Voice** | N/A | N/A |
| **SurveySparrow** | 8.6/10 | 516 |

#### Platform Basics

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 8.7 (168 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (216 reviews) | 
| **Interoperability** | Not enough data | 8.5 (137 reviews) | 

#### Platform Content

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.9 (184 reviews) | 
| **Survey Customization** | Not enough data | 8.9 (233 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Science-based templates** | Not enough data | 8.4 (135 reviews) | 

#### Platform Additional Functionality

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 8.6 (151 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Peer Recognition** | Not enough data | 8.8 (147 reviews) | 
| **Social Feedback Portal** | Not enough data | 8.6 (152 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (345 reviews) | 
| **Integration APIs** | Not enough data | 8.4 (217 reviews) | 
| **Internationalization** | Not enough data | 8.4 (223 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (309 reviews) | 
| **Performance** | Not enough data | 8.9 (336 reviews) | 
| **Mobility** | Not enough data | 8.7 (291 reviews) | 
| **Reporting** | Not enough data | 8.4 (316 reviews) | 
| **Dashboards** | Not enough data | 8.5 (333 reviews) | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to SurveySparrow (6):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Exit Interview Management Software](https://www.g2.com/categories/exit-interview-management), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Voice | SurveySparrow | 
|---|---|---|
| **Small-Business** | 35.3% | 68.5% | 
| **Mid-Market** | 35.3% | 24.6% | 
| **Enterprise** | 29.4% | 6.8% | 

### By Industry

#### Dynamics 365 Customer Voice

- **Information Technology and Services:** 17.6%
- **Financial Services:** 11.8%
- **Computer Software:** 11.8%
- **Wholesale:** 5.9%
- **Warehousing:** 5.9%
- **Research:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Logistics and Supply Chain:** 5.9%
- **Hospital & Health Care:** 5.9%
- **Computer & Network Security:** 5.9%
- **Other:** 17.6%

#### SurveySparrow

- **Information Technology and Services:** 8.8%
- **Marketing and Advertising:** 7.9%
- **Computer Software:** 7.8%
- **Education Management:** 4.7%
- **Financial Services:** 3.4%
- **Higher Education:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Non-Profit Organization Management:** 3.1%
- **Management Consulting:** 2.9%
- **Market Research:** 2.4%
- **Other:** 52.5%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Voice

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1730 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1590 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)

### Alternatives to SurveySparrow

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23544 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5153 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [Culture Amp](https://www.g2.com/products/culture-amp/reviews) — 4.5/5 stars (1575 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)

---
## Top Discussions

### Dynamics 365 Customer Voice

No discussions available for this product.

### SurveySparrow

- Title: [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) — 2 comments
  > **Top comment:** "SurveySparrow helps you measure employee motivation by using surveys specially made for them. You can measure how engaged they are, their job satisfaction..."
- Title: [Survey sparrow is legitimate.](https://www.g2.com/discussions/survey-sparrow-is-legitimate) — 2 comments, 1 upvote
  > **Top comment:** "ok"
- Title: [Please increase the trail period if needed. not for all but who requests it.](https://www.g2.com/discussions/please-increase-the-trail-period-if-needed-not-for-all-but-who-requests-it) — 2 comments, 1 upvote
  > **Top comment:** "A perfect choice for business development. Thank you."
- Title: [My email is no longer on the system, what can be the course of it?](https://www.g2.com/discussions/my-email-is-no-longer-on-the-system-what-can-be-the-course-of-it) — 2 comments, 1 upvote
  > **Top comment:** "I have the same problem."
- Title: [What's the best thing about using survey sparrow?](https://www.g2.com/discussions/what-s-the-best-thing-about-using-survey-sparrow) — 2 comments
  > **Top comment:** "easy to use, get variety of formats and can change accordingly.
better then other online survey"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-voice-vs-surveysparrow)