Top 10 Microsoft Dynamics 365 Customer Voice Alternatives & Competitors

Top 10 Alternatives to Dynamics 365 Customer Voice Recently Reviewed By G2 Community

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Qualtrics Customer Experience
By Qualtrics
4.3/5
(739)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
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Reviewers say compared to Dynamics 365 Customer Voice, Qualtrics Customer Experience is:
More expensive
Easier to do business with
Better at meeting requirements
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

AskNicely
By AskNicely
4.7/5
(1,041)
Product Description
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
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Reviewers say compared to Dynamics 365 Customer Voice, AskNicely is:
Easier to do business with
Better at support
More usable
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

SurveySparrow
By SurveySparrow Inc.
4.4/5
(2,029)
Product Description
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
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Reviewers say compared to Dynamics 365 Customer Voice, SurveySparrow is:
Easier to do business with
More usable
Better at support
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management
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Birdeye
By Birdeye
4.7/5
(3,696)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to Dynamics 365 Customer Voice, Birdeye is:
Easier to do business with
Better at support
Better at meeting requirements
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

Reputation
By Reputation
4.6/5
(2,388)
Product Description
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
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Reviewers say compared to Dynamics 365 Customer Voice, Reputation is:
Easier to do business with
Better at meeting requirements
More expensive
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

Forsta
By Forsta
4.2/5
(331)
Product Description
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.
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Reviewers say compared to Dynamics 365 Customer Voice, Forsta is:
More expensive
Easier to do business with
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

Qualtrics Strategy & Research
By Qualtrics
4.4/5
(2,982)
Product Description
Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever.
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Reviewers say compared to Dynamics 365 Customer Voice, Qualtrics Strategy & Research is:
Easier to do business with
Better at meeting requirements
More expensive
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

ChurnZero
By ChurnZero
4.7/5
(1,536)
Product Description
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
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Reviewers say compared to Dynamics 365 Customer Voice, ChurnZero is:
Easier to do business with
Better at support
Better at meeting requirements
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

UserTesting
By UserTesting
4.4/5
(784)
Product Description
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
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Reviewers say compared to Dynamics 365 Customer Voice, UserTesting is:
More expensive
Easier to do business with
Better at support
Categories in common with Microsoft Dynamics 365 Customer Voice:
Experience Management

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• Own your own software buying journey
• Discover exclusive deals on software

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