# Dynamics 365 Customer Voice vs Qualtrics Customer Experience Comparison --- ## AI Generated Summary - **G2 reviewers report** that both Qualtrics Customer Experience and Dynamics 365 Customer Voice offer robust survey capabilities, but users particularly appreciate Qualtrics for its ability to capture feedback from multiple channels, including emails, SMS, and social media, all consolidated in one place. This feature enhances decision-making with clear, actionable insights. - **Users say** that Dynamics 365 Customer Voice excels in its intuitive design, highlighted by its drag-and-drop survey builder. This user-friendly interface allows for easy customization of forms and questions, making it adaptable to various survey needs, which is a significant advantage for those looking for flexibility. - **Reviewers mention** that while both platforms have strong support, Qualtrics stands out with a slightly higher quality of support rating. Users have noted that the assistance provided is effective, which can be crucial during implementation and ongoing usage. - **According to verified reviews** , the ease of setup is a notable differentiator, with Dynamics 365 Customer Voice receiving praise for its quick onboarding process. Users appreciate the straightforward setup, which allows them to start gathering feedback without extensive delays. - **G2 reviewers highlight** that Qualtrics offers a wealth of options for accomplishing similar tasks, which can be beneficial for users who prefer flexibility in their approach. This variety allows users to find the best method that suits their specific needs, enhancing overall satisfaction. - **Users report** that while both products meet user requirements effectively, Qualtrics has a slight edge in overall customer satisfaction, as reflected in its higher Net Promoter Score. This suggests that users are more likely to recommend Qualtrics based on their experiences, indicating a strong level of loyalty and satisfaction. | | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 17 | 751 | | **Largest Market Segment** | Small-Business (35.3% of reviews) | Enterprise (51.5% of reviews) | | **Entry Level Price** | No pricing available | Contact Us | --- ## Top Pros & Cons ### Dynamics 365 Customer Voice Pros: - Ease of Use (2 reviews) - Intuitive (2 reviews) Cons: - Delayed Services (1 reviews) - Improvement Needed (1 reviews) ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) --- ## Ratings Comparison | Rating | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Meets Requirements** | 8.7 (15 reviews) | 8.6 (602 reviews) | | **Ease of Use** | 8.8 (15 reviews) | 8.4 (605 reviews) | | **Ease of Setup** | 9.0 (10 reviews) | 7.6 (362 reviews) | | **Ease of Admin** | 8.8 (10 reviews) | 7.9 (349 reviews) | | **Quality of Support** | 8.7 (14 reviews) | 8.5 (569 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (9 reviews) | 8.5 (341 reviews) | | **Product Direction (% positive)** | 8.1 (12 reviews) | 8.6 (579 reviews) | --- ## Pricing ### Dynamics 365 Customer Voice #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 86 | #### Social Analytics | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | | **Follower Analysis** | Not enough data | 8.2 (65 reviews) | | **Post Performance** | Not enough data | 8.5 (68 reviews) | | **Paid Campaign Tracking** | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Report Customizability** | Not enough data | 8.2 (72 reviews) | | **Report Exporting** | Not enough data | 8.2 (73 reviews) | | **Scalability** | Not enough data | 8.3 (71 reviews) | | **White Label** | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | 8.8/10 | 44 | #### Quality Assurance | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Evaluation** | Not enough data | 9.1 (37 reviews) | | **Calibration** | Not enough data | 8.8 (36 reviews) | | **Reports** | Not enough data | 8.4 (38 reviews) | #### Engagement | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Feedback** | Not enough data | 8.4 (39 reviews) | | **Dashboards** | Not enough data | 8.8 (39 reviews) | | **Training** | Not enough data | 8.7 (35 reviews) | #### Performance | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Integrations** | Not enough data | 8.7 (34 reviews) | | **Compliance** | Not enough data | 9.3 (35 reviews) | #### Generative AI | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | 7.9/10 | 12 | | **Qualtrics Customer Experience** | 8.4/10 | 138 | #### Analytics | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Net Promoter Score (NPS)** | 7.9 (8 reviews) | 9.1 (111 reviews) | | **Customer Satisfaction (CSAT) Score** | 8.2 (11 reviews) | 8.9 (109 reviews) | | **Customer Effort Score (CES)** | 7.7 (11 reviews) | 8.8 (105 reviews) | | **Gamification** | 7.8 (10 reviews) | 7.7 (60 reviews) | #### Customization | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Stakeholder Management** | 8.3 (9 reviews) | 8.4 (94 reviews) | | **Multilanguage Support** | 8.1 (8 reviews) | 8.4 (101 reviews) | | **Multiple Branding Support** | 7.6 (7 reviews) | 8.6 (94 reviews) | | **Vertical-specific Solutions** | 7.7 (8 reviews) | 8.4 (91 reviews) | #### Generative AI | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (11 reviews) | | **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | #### Agentic AI - Experience Management | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 132 | #### Feedback Management | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Tagging** | Not enough data | 8.3 (92 reviews) | | **Segmentation** | Not enough data | 8.6 (99 reviews) | | **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | #### Feedback Analysis | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | | **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | | **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | #### Feedback Sources | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Online Reviews** | Not enough data | 8.3 (94 reviews) | | **Surveys** | Not enough data | 9.0 (121 reviews) | | **Social Media** | Not enough data | 8.4 (82 reviews) | | **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | #### Generative AI | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 7.7 (10 reviews) | | **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | 7.8/10 | 97 | #### Monitoring & Listening | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Social Measurement** | Not enough data | 8.4 (82 reviews) | | **Influencer Identification** | Not enough data | 7.7 (72 reviews) | | **Brand Monitoring** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | | **Social Reporting** | Not enough data | 7.8 (83 reviews) | | **Alerts and Notifications** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | 8.7/10 | 48 | #### Platform | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Health Score** | Not enough data | 8.5 (45 reviews) | | **Customer Profiles** | Not enough data | 9.1 (45 reviews) | | **Notifications** | Not enough data | 8.9 (45 reviews) | #### Predictions | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | | **Analytics** | Not enough data | 8.7 (45 reviews) | | **Revenue Impact** | Not enough data | Feature Not Available | | **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | | **Sentiment** | Not enough data | 8.9 (46 reviews) | | **Retention** | Not enough data | 8.7 (46 reviews) | #### Generative AI | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.5 (8 reviews) | | **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 157 | #### Generative AI | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Mentions** | Not enough data | 8.7 (133 reviews) | | **Tickets** | Not enough data | 8.3 (97 reviews) | | **Macros** | Not enough data | 8.4 (73 reviews) | #### Channels | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Email** | Not enough data | 8.5 (67 reviews) | | **Social** | Not enough data | 8.8 (136 reviews) | | **Live Chat** | Not enough data | Feature Not Available | | **Phone** | Not enough data | Feature Not Available | | **Text** | Not enough data | 8.2 (51 reviews) | #### Insight | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Surveys** | Not enough data | 8.3 (69 reviews) | | **Reporting** | Not enough data | 8.3 (123 reviews) | | **Visitor Activity** | Not enough data | 8.1 (50 reviews) | | **Help Desk** | Not enough data | Feature Not Available | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Customer Voice** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Dynamics 365 Customer Voice | Qualtrics Customer Experience | |---|---|---| | **Small-Business** | 35.3% | 12.7% | | **Mid-Market** | 35.3% | 35.8% | | **Enterprise** | 29.4% | 51.5% | ### By Industry #### Dynamics 365 Customer Voice - **Information Technology and Services:** 17.6% - **Financial Services:** 11.8% - **Computer Software:** 11.8% - **Wholesale:** 5.9% - **Warehousing:** 5.9% - **Research:** 5.9% - **Marketing and Advertising:** 5.9% - **Logistics and Supply Chain:** 5.9% - **Hospital & Health Care:** 5.9% - **Computer & Network Security:** 5.9% - **Other:** 17.6% #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 6.9% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.4% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.3% --- ## Alternatives ### Alternatives to Dynamics 365 Customer Voice - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23547 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) --- ## Top Discussions ### Dynamics 365 Customer Voice No discussions available for this product. ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-voice-vs-qualtrics-customer-experience)