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Compare Dynamics 365 Customer Voice and Qualtrics Customer Experience 
At a Glance
Market Segments
Small-Business (35.3% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Dynamics 365 Customer Voice
Star Rating
(17)4.5 out of 5
Market Segments
Small-Business (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceQualtrics Customer Experience
Star Rating
(743)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Qualtrics Customer Experience and Dynamics 365 Customer Voice offer robust survey capabilities, but users particularly appreciate Qualtrics for its ability to capture feedback from multiple channels, including emails, SMS, and social media, all consolidated in one place. This feature enhances decision-making with clear, actionable insights.
- Users say that Dynamics 365 Customer Voice excels in its intuitive design, highlighted by its drag-and-drop survey builder. This user-friendly interface allows for easy customization of forms and questions, making it adaptable to various survey needs, which is a significant advantage for those looking for flexibility.
- Reviewers mention that while both platforms have strong support, Qualtrics stands out with a slightly higher quality of support rating. Users have noted that the assistance provided is effective, which can be crucial during implementation and ongoing usage.
- According to verified reviews, the ease of setup is a notable differentiator, with Dynamics 365 Customer Voice receiving praise for its quick onboarding process. Users appreciate the straightforward setup, which allows them to start gathering feedback without extensive delays.
- G2 reviewers highlight that Qualtrics offers a wealth of options for accomplishing similar tasks, which can be beneficial for users who prefer flexibility in their approach. This variety allows users to find the best method that suits their specific needs, enhancing overall satisfaction.
- Users report that while both products meet user requirements effectively, Qualtrics has a slight edge in overall customer satisfaction, as reflected in its higher Net Promoter Score. This suggests that users are more likely to recommend Qualtrics based on their experiences, indicating a strong level of loyalty and satisfaction.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Dynamics 365 Customer Voice
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
15
8.6
599
Ease of Use
8.8
15
8.4
601
Ease of Setup
9.0
10
7.6
358
Ease of Admin
8.8
10
8.0
350
Quality of Support
8.7
14
8.5
568
Has the product been a good partner in doing business?
8.5
9
8.5
342
Product Direction (% positive)
8.1
12
8.6
576
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.9
8
9.1
111
8.2
11
8.8
108
7.7
11
8.8
105
7.8
10
7.7
61
Customization
8.3
9
8.4
95
8.1
8
8.4
101
7.6
7
8.6
95
7.7
8
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
118
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
121
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.6%
Financial Services
11.8%
Computer Software
11.8%
Wholesale
5.9%
Warehousing
5.9%
Other
47.1%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
Dynamics 365 Customer Voice has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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