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Compare Dynamics 365 Customer Voice and Qualtrics Customer Experience 
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At a Glance
Market Segments
Small-Business (37.5% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Dynamics 365 Customer Voice
Star Rating
(16)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer VoiceQualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Qualtrics Customer Experience excels in its Net Promoter Score (NPS) analytics, scoring 9.1, which users say provides deeper insights into customer loyalty compared to Dynamics 365 Customer Voice's score of 7.9.
- Users report that the Ease of Setup is significantly better with Dynamics 365 Customer Voice, which has a score of 9.0, while Qualtrics scores 7.7, indicating that users find Dynamics 365 more user-friendly during initial implementation.
- G2 users highlight the superior Generative AI capabilities of Dynamics 365 Customer Voice, with both AI Text Generation and AI Text Summarization scoring 9.2, while Qualtrics scores 8.7 and 8.0 respectively, suggesting a more advanced AI feature set in Dynamics 365.
- Users on G2 report that Qualtrics shines in Customer Profiles management, scoring 9.2, which allows for more detailed customer segmentation compared to Dynamics 365's score of 8.1, making it a preferred choice for enterprises focused on personalized customer experiences.
- Reviewers mention that the Quality of Support is slightly better with Dynamics 365 Customer Voice, scoring 8.6 compared to Qualtrics' 8.5, indicating that users feel more supported when using Dynamics 365.
- Users say that the Customization options in Qualtrics, particularly in Multiple Branding Support (8.6), are more robust than those in Dynamics 365 (7.5), making it a better choice for businesses that require tailored branding solutions.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Voice
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Dynamics 365 Customer Voice
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.6
14
8.6
594
Ease of Use
8.7
14
8.4
596
Ease of Setup
8.9
9
7.6
353
Ease of Admin
8.7
9
7.9
347
Quality of Support
8.6
13
8.5
563
Has the product been a good partner in doing business?
8.3
8
8.5
339
Product Direction (% positive)
7.9
11
8.6
571
Features by Category
Social Analytics
Not enough data
8.2(won by default)
58
Not enough data
8.2(won by default)
64
Not enough data
8.4(won by default)
67
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
71
Not enough data
8.1(won by default)
72
Not enough data
8.3(won by default)
70
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Engagement
Not enough data
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Performance
Not enough data
8.7
34
Not enough data
9.3
35
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.9
8
9.1
109
8.2
11
8.8
107
7.7
11
8.8
104
7.8
10
7.6
60
Customization
8.3
9
8.4
93
8.1
8
8.4
100
7.6
7
8.6
94
7.7
8
8.4
91
Generative AI
Not enough data
8.2
10
Not enough data
7.5
10
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
92
Not enough data
8.6
99
Not enough data
8.4
114
Feedback Analysis
Not enough data
8.3
101
Not enough data
8.4
102
Not enough data
8.7
102
Feedback Sources
Not enough data
8.3
94
Not enough data
9.0
117
Not enough data
8.4
82
Not enough data
8.7
85
Generative AI
Not enough data
7.4
9
Not enough data
7.2
9
Monitoring & Listening
Not enough data
8.4
81
Not enough data
7.7
71
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.1
80
Not enough data
7.8
82
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
44
Not enough data
9.1
44
Not enough data
8.9
45
Predictions
Not enough data
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
45
Not enough data
8.8
45
Generative AI
Not enough data
8.3
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
132
Not enough data
8.3
96
Not enough data
8.4
72
Channels
Not enough data
8.4
66
Not enough data
8.8
135
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Insight
Not enough data
8.3
67
Not enough data
8.3
121
Not enough data
8.0
48
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Voice and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Dynamics 365 Customer Voice has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Financial Services
12.5%
Computer Software
12.5%
Wholesale
6.3%
Warehousing
6.3%
Other
43.8%
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Alternatives
Discussions
Dynamics 365 Customer Voice has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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