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# Dynamics 365 Customer Voice vs Qualtrics Customer Experience Comparison - What are their main differences?

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Microsoft Dynamics 365 Customer VoiceQualtrics Customer Experience[+ Add Product](#)

Reviews

**Dynamics 365 Customer Voice** [

4.5/5(17)

](https://www.g2.com/products/dynamics-365-customer-voice/reviews#reviews)

**Qualtrics Customer Experience** [

4.3/5(752)

](https://www.g2.com/products/qualtrics-customer-experience/reviews#reviews)

Pricing

**Dynamics 365 Customer Voice**
No pricing available

**Qualtrics Customer Experience**
 **Contact Us** · Frontline Care

**Pricing Insights**
from reviews

Time to Implement

**Dynamics 365 Customer Voice**
Not enough reviews yet

**Qualtrics Customer Experience**
3 months

Based on 7 responses

Return on Investment

**Dynamics 365 Customer Voice**
Not enough reviews yet

**Qualtrics Customer Experience**
23 months

Based on 17 responses

Perceived Cost

**Dynamics 365 Customer Voice**
Not enough reviews yet

**Qualtrics Customer Experience**
$$$$$

Average Discount

**Dynamics 365 Customer Voice**
Not enough reviews yet

**Qualtrics Customer Experience**
11%

 ![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice")

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

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Pros & Cons

**Dynamics 365 Customer Voice**
[
Ease of Use (2)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287206&qs=pros-and-cons#reviews)[
Intuitive (2)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287210&qs=pros-and-cons#reviews)[
Delayed Services (1)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2287215&qs=pros-and-cons#reviews)[
Improvement Needed (1)
](https://www.g2.com/products/dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2439334&qs=pros-and-cons#reviews)

**Qualtrics Customer Experience**
[
Ease of Use (18)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[
Analytics (14)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[
Complexity (7)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[
Improvement Needed (7)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews)

Integrations

**Dynamics 365 Customer Voice**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image")

Microsoft Dynamics 365 Sales

](https://www.g2.com/products/dynamics-365-sales/reviews)[
View all
](https://www.g2.com/products/dynamics-365-customer-voice/integrations)

**Qualtrics Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")

Genesys Cloud CX

](https://www.g2.com/products/genesys-cloud-cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image")

Microsoft Power Automate

](https://www.g2.com/products/microsoft-power-automate/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f0f269b3942e720cb2639848e765d14/salesforce-b2b-commerce.jpg "Product Avatar Image")

Salesforce B2B Commerce

](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")

Salesforce Service Cloud

](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[
View all
](https://www.g2.com/products/qualtrics-customer-experience/integrations)

Screenshots

**Dynamics 365 Customer Voice**
No screenshot available

**Qualtrics Customer Experience**
 ![Qualtrics Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1792949/Customer-Journey%282%29.png)

Ratings

Meets Requirements

**Dynamics 365 Customer Voice**

8.7

8.715

**Qualtrics Customer Experience**

8.6

8.6603

Ease of Use

**Dynamics 365 Customer Voice**

8.8

8.815

**Qualtrics Customer Experience**

8.4

8.4606

Ease of Setup

**Dynamics 365 Customer Voice**

9.0

9.010

**Qualtrics Customer Experience**

7.6

7.6363

Ease of Admin

**Dynamics 365 Customer Voice**

8.8

8.810

**Qualtrics Customer Experience**

7.9

7.9350

Quality of Support

**Dynamics 365 Customer Voice**

8.7

8.714

**Qualtrics Customer Experience**

8.5

8.5570

Has the product been a good partner in doing business?

**Dynamics 365 Customer Voice**

8.5

8.59

**Qualtrics Customer Experience**

8.5

8.5342

Product Direction (% positive)

**Dynamics 365 Customer Voice**

8.1

8.112

**Qualtrics Customer Experience**

8.6

8.6580

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

7.9

12

8.4

139

Analytics

Net Promoter Score (NPS)

7.9

8

9.1(won by 1.2)

112

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Satisfaction (CSAT) Score

8.2

11

8.9(won by 0.7)

110

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Effort Score (CES)

7.7

11

8.8(won by 1.1)

106

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Gamification

7.8(won by 0.1)

10

7.7

60

Customization

Stakeholder Management

8.3

9

8.4(won by 0.1)

94

Multilanguage Support

8.1

8

8.4(won by 0.3)

102

Multiple Branding Support

7.6

7

8.6(won by 1.0)

95

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Vertical-specific Solutions

7.7

8

8.4(won by 0.7)

91

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

11

AI Text Summarization

Not enough data

7.7(won by default)

11

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

Not enough data

8.0(won by default)

5

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Social Media Analytics[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

8.3

87

Social Analytics

Competitor Analysis

Not enough data

8.2(won by default)

59

Follower Analysis

Not enough data

8.2(won by default)

65

Post Performance

Not enough data

8.5(won by default)

68

Paid Campaign Tracking

Not enough data

Not enough data

Attribution

Not enough data

Not enough data

Hashtag Analytics

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Lead Attribution

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Reports & Dashboards

Report Customizability

Not enough data

8.2(won by default)

73

Report Exporting

Not enough data

8.2(won by default)

74

Scalability

Not enough data

8.4(won by default)

72

White Label

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Agentic AI - Social Media Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Social Performance Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

8.8

44

Quality Assurance

Evaluation

Not enough data

9.1(won by default)

37

Calibration

Not enough data

8.8(won by default)

36

Reports

Not enough data

8.4(won by default)

38

Engagement

Feedback

Not enough data

8.4(won by default)

39

Dashboards

Not enough data

8.8(won by default)

39

Training

Not enough data

8.7(won by default)

35

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

Not enough data

8.7(won by default)

34

Compliance

Not enough data

9.3(won by default)

35

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

8.4

133

Feedback Management

Tagging

Not enough data

8.3(won by default)

92

Segmentation

Not enough data

8.6(won by default)

100

Custom Reports and Dashboards

Not enough data

8.3(won by default)

119

Feedback Analysis

Thematic Analysis

Not enough data

8.3(won by default)

103

Sentiment Analysis

Not enough data

8.3(won by default)

104

NPS/CSAT Scoring

Not enough data

8.7(won by default)

104

Feedback Sources

Online Reviews

Not enough data

8.3(won by default)

95

Surveys

Not enough data

9.1(won by default)

122

Social Media

Not enough data

8.4(won by default)

82

Customer Service Channels

Not enough data

8.7(won by default)

85

Generative AI

AI Text Generation

Not enough data

7.7(won by default)

10

AI Text Summarization

Not enough data

7.5(won by default)

10

Social Media Listening Tools[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

Not enough data

7.8

97

Monitoring & Listening

Social Measurement

Not enough data

8.4(won by default)

82

Influencer Identification

Not enough data

7.7(won by default)

72

Brand Monitoring

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Competitor Analysis

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Impact Measurement

Not enough data

Not enough data

Agentic AI - Social Media Listening Tools

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Data Management & Analysis

Sentiment Analysis

Not enough data

7.2(won by default)

81

Social Reporting

Not enough data

7.8(won by default)

83

Alerts and Notifications

Not enough data

Not enough data

Advanced Data Filtering

Not enough data

Not enough data

Additional Functionality

Negative Feedback Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Audience Analytics

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audience Engagement

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Boolean Search

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Social Listening

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Proactive Customer Retention[Hide 52 FeaturesShow 52 Features](javascript:void(0);)

Not enough data

8.7

48

Platform

Health Score

Not enough data

8.5(won by default)

45

Customer Profiles

Not enough data

9.1(won by default)

45

Notifications

Not enough data

8.9(won by default)

45

NPS of Customers

Not enough data

Not enough data

Predictions

Service Quality Assurance

Not enough data

8.9(won by default)

44

Predictive Analytics

Not enough data

8.7(won by default)

45

Artificial Intelligence

Not enough data

8.4(won by default)

44

Sentiment

Not enough data

8.9(won by default)

46

Retention

Not enough data

8.7(won by default)

46

Revenue Impact

Not enough data

Feature Not Available

Behavior Analytics

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.5(won by default)

8

AI Text Summarization

Not enough data

8.8(won by default)

8

Generative AI

Not enough data

Not enough data

Additional Functionality

Loyalty Program

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Campaign Personalization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Email Campaign Management

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Renewal Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Behavioral Targeting

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

User Onboarding

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Cancellation Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Review Monitoring

Not enough data

Not enough data

Customer Data Management

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Churn Management

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Referral Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.4

157

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

8.7(won by default)

133

Tickets

Not enough data

8.3(won by default)

97

Macros

Not enough data

8.4(won by default)

73

Channels

Email

Not enough data

8.5(won by default)

67

Social

Not enough data

8.8(won by default)

136

Text

Not enough data

8.2(won by default)

51

Live Chat

Not enough data

Feature Not Available

Phone

Not enough data

Feature Not Available

Insight

Surveys

Not enough data

8.3(won by default)

69

Reporting

Not enough data

8.3(won by default)

123

Visitor Activity

Not enough data

8.1(won by default)

50

Help Desk

Not enough data

Feature Not Available

Show 4 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Social Media Marketing[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Customer Segmentation

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Image Library

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

SAP Store[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - SAP Store

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Genesys AppFoundry Marketplace[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Genesys AppFoundry Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice")](https://www.g2.com/products/dynamics-365-customer-voice/reviews)

Dynamics 365 Customer Voice

Small-Business(50 or fewer emp.)

35.3%

Mid-Market(51-1000 emp.)

35.3%

Enterprise(\> 1000 emp.)

29.4%

[![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews)

Qualtrics Customer Experience

Small-Business(50 or fewer emp.)

12.7%

Mid-Market(51-1000 emp.)

35.8%

Enterprise(\> 1000 emp.)

51.5%

Small-Business

(50 or fewer emp.)

35.3%

12.7%

Mid-Market

(51-1000 emp.)

35.3%

35.8%

Enterprise

(\> 1000 emp.)

29.4%

51.5%

Reviewers' Industry

[![Dynamics 365 Customer Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_14a120d48647a16d6bbeeda304bc88f2/dynamics-365-customer-voice.jpeg "Dynamics 365 Customer Voice")](https://www.g2.com/products/dynamics-365-customer-voice/reviews)
Dynamics 365 Customer Voice

Information Technology and Services

17.6%

Financial Services

11.8%

Computer Software

11.8%

Wholesale

5.9%

Warehousing

5.9%

Other

47.1%

[![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews)
Qualtrics Customer Experience

Information Technology and Services

10.4%

Higher Education

6.9%

Computer Software

5.3%

Marketing and Advertising

5.3%

Education Management

5.3%

Other

66.9%

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