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Compare Drift and Re:amaze 
Featured Products
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$29 per agent / month
Drift
Star Rating
(1,255)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansDrift vs Re:amaze
When assessing the two solutions, reviewers found Re:amaze easier to use, set up, and administer. Reviewers also preferred doing business with Re:amaze overall.
- Reviewers felt that Re:amaze meets the needs of their business better than Drift.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over Drift.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Drift
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.7
1,018
9.2
121
Ease of Use
8.7
1,031
9.0
123
Ease of Setup
8.4
508
8.9
76
Ease of Admin
8.5
473
9.4
77
Quality of Support
8.8
939
9.4
116
Has the product been a good partner in doing business?
8.9
472
9.6
76
Product Direction (% positive)
8.9
996
9.2
121
Features by Category
Ticket and Case Management
Not enough data
9.3
66
|
Verified
Not enough data
9.3
67
|
Verified
Not enough data
9.0
67
|
Verified
Not enough data
8.9
60
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.6
67
|
Verified
Not enough data
9.1
58
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
54
|
Verified
Not enough data
9.3
64
|
Verified
Not enough data
9.3
67
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
9.1
49
|
Verified
8.4
461
|
Verified
8.5
68
|
Verified
Not enough data
9.2
52
|
Verified
Not enough data
9.2
46
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
61
|
Verified
Messenger
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
Channels
7.9
117
|
Verified
Not enough data
8.9
251
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
306
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Not enough data
Platform
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Not enough data
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Not enough data
Generative AI
8.0
32
Not enough data
7.8
32
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
542
|
Verified
9.6
59
|
Verified
8.5
538
|
Verified
9.4
59
|
Verified
7.8
323
|
Verified
9.1
26
|
Verified
8.6
414
|
Verified
9.3
39
|
Verified
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
8.5
68
|
Verified
8.7
471
|
Verified
9.4
56
|
Verified
8.5
472
|
Verified
9.0
34
|
Verified
8.2
409
|
Verified
9.3
49
|
Verified
8.3
372
|
Verified
9.5
46
|
Verified
8.1
402
|
Verified
8.8
48
|
Verified
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
9.1
47
8.2
53
9.0
48
Feature Not Available
Feature Not Available
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.2(won by default)
38
Not enough data
9.2(won by default)
43
Not enough data
9.0(won by default)
38
Channels
Not enough data
9.5(won by default)
56
Not enough data
8.9(won by default)
57
Not enough data
9.3(won by default)
53
Not enough data
9.3(won by default)
23
Not enough data
9.2(won by default)
30
Insight
Not enough data
8.6(won by default)
27
Not enough data
9.1(won by default)
37
Not enough data
9.0(won by default)
38
Not enough data
9.5(won by default)
44
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Re:amaze are categorized as Live Chat and Customer Self-Service
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, and Customer Service Automation
Re:amaze is categorized as Social Customer Service, Help Desk, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
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