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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Starting at $150.00 Per Month
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansHelpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpshift excels in its ticket creation user experience, scoring 8.7, which reviewers mention makes it easy to manage customer inquiries effectively. In contrast, Drift's ticket creation experience is not highlighted as a strong point, leading to a less favorable user experience.
- Reviewers mention that Helpshift's live chat feature is rated at 9.1, providing a seamless interaction for users. On the other hand, Drift's live chat, while still good at 8.9, does not quite match the level of customization and ease of use that Helpshift offers.
- G2 users highlight Helpshift's strong automation capabilities, particularly in response automation, which scored 8.5. Users on G2 appreciate how this feature streamlines their support processes. Drift, while offering automation, does not receive the same level of praise, with a lower score in this area.
- Users say that Helpshift's customer support quality is rated at 8.4, with many reviewers noting the responsiveness and helpfulness of the support team. In contrast, Drift's support quality is rated higher at 8.8, indicating a more favorable experience for users seeking assistance.
- Reviewers mention that Helpshift's self-service experience, particularly its knowledge base, scores an impressive 9.0, making it easy for users to find answers independently. Drift's knowledge base, however, is rated lower at 8.2, suggesting that users may not find the same level of support through self-service options.
- Users report that Helpshift's integration capabilities, particularly with Salesforce, score 8.0, which is beneficial for businesses looking to streamline their customer relationship management. Drift, while also offering integrations, has a lower overall score in this area, indicating potential limitations in connecting with other platforms.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Free Trial
Drift
Free Trial is available
Helpshift
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.6
295
Ease of Use
8.7
1,030
8.8
295
Ease of Setup
8.4
507
8.2
139
Ease of Admin
8.5
473
8.4
138
Quality of Support
8.8
938
8.4
275
Has the product been a good partner in doing business?
8.9
472
8.5
134
Product Direction (% positive)
8.9
995
7.9
288
Features by Category
Ticket and Case Management
Not enough data
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Platform
Not enough data
8.5
74
|
Verified
8.4
461
|
Verified
8.1
126
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Messenger
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
Channels
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
281
9.0
24
8.3
269
8.5
24
8.5
304
8.9
23
8.1
274
8.8
22
8.0
229
9.0
22
Platform
8.9
310
9.4
21
8.4
292
9.2
22
8.4
276
8.5
22
8.1
282
8.2
21
7.9
241
9.0
15
8.4
262
8.6
20
8.2
287
8.9
22
Generative AI
7.7
85
Feature Not Available
7.7
83
Feature Not Available
Conversational Platform
8.6
168
9.0
27
8.4
118
8.8
21
8.7
129
8.7
24
8.6
93
8.7
21
Support Automation
Feature Not Available
8.8
23
8.4
148
8.5
28
8.8
139
8.8
24
8.5
93
8.2
23
Generative AI
8.0
32
Feature Not Available
7.8
32
Feature Not Available
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Feature Not Available
7.7
81
Feature Not Available
7.3
81
Feature Not Available
Communication
9.2
542
|
Verified
8.6
110
|
Verified
8.5
538
|
Verified
8.4
120
|
Verified
7.8
323
|
Verified
8.7
86
|
Verified
8.6
414
|
Verified
8.9
105
|
Verified
7.9
189
9.3
14
Internal Use
8.4
461
|
Verified
8.1
126
|
Verified
8.7
471
|
Verified
9.2
102
|
Verified
8.5
472
|
Verified
8.8
77
|
Verified
8.2
409
|
Verified
9.0
97
|
Verified
8.3
372
|
Verified
8.8
83
|
Verified
8.1
402
|
Verified
8.8
92
|
Verified
Generative AI
7.4
20
Feature Not Available
Self-Service Experience
8.1
57
8.8
148
8.2
53
8.5
138
Feature Not Available
8.2
107
8.2
51
8.9
21
8.5
57
8.9
21
Self-Service Platform
8.6
57
8.1
22
8.7
60
8.6
23
8.2
59
8.2
17
8.5
58
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Drift and Helpshift are categorized as Conversational Support, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, Bot Platforms, and Customer Service Automation
Helpshift is categorized as Digital Customer Service Platforms, Help Desk, and Multilingual Customer Support
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
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