Compare Drift and Gorgias
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$10.00
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plans
Gorgias
Star Rating
(558)4.6 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Drift excels in its AI Sales tools, with users highlighting its impressive capabilities that enhance sales processes. One user noted, "AI Sales tools is very beneficial and a great addition to Drift's features!" This positions Drift as a strong choice for businesses focused on leveraging AI for sales.
- Users say Gorgias shines as a comprehensive customer service platform, allowing seamless management of email, chat, and help desk activities all in one place. Reviewers appreciate the centralized knowledge base, stating, "It has been incredibly beneficial having a centralized knowledge base," which enhances efficiency for support teams.
- According to verified reviews, Gorgias offers a more affordable entry point, starting at just $10, making it particularly appealing for small businesses. This pricing strategy allows smaller companies to access robust customer support features without a hefty investment, unlike Drift, which starts at $2,500.
- Reviewers mention that Drift's implementation process is generally smooth, although some users have experienced occasional routing bugs. One user remarked, "overall still very good tool to use! The web version works fine," indicating that while there are minor issues, the overall experience remains positive.
- Users highlight Gorgias's strong support team, with one reviewer praising the responsiveness and willingness to integrate user feedback: "The support I receive from Alex Theodore and the rest of the Gorgias team is great." This level of support can be crucial for businesses that rely heavily on customer service.
- G2 reviewers report that Drift has a higher overall satisfaction score, reflecting its strong performance in areas like pop-up chat and automation. Users appreciate features like "pop-up chat" scoring 9.2, which enhances user engagement on websites, making it a solid choice for companies looking to improve their conversational marketing efforts.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Drift
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.7
1,019
8.9
416
Ease of Use
8.7
1,032
9.1
422
Ease of Setup
8.4
508
8.8
232
Ease of Admin
8.5
473
9.2
209
Quality of Support
8.8
940
9.2
400
Has the product been a good partner in doing business?
8.9
472
9.4
204
Product Direction (% positive)
8.9
997
8.9
374
Features by Category
Ticket and Case Management
Not enough data
9.0
183
Not enough data
9.1
184
Not enough data
8.9
182
Not enough data
8.6
172
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
172
Not enough data
8.8
170
Generative AI
Not enough data
7.4
7
Not enough data
7.4
7
Agentic AI - Help Desk
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Communication Channels
Not enough data
9.0
148
Not enough data
9.1
159
Not enough data
8.8
151
Not enough data
8.6
158
Not enough data
8.2
92
Platform
Not enough data
7.3
102
8.4
461
|
Verified
8.5
134
Not enough data
8.9
144
Not enough data
8.7
142
Not enough data
8.2
135
Not enough data
8.3
138
Messenger
8.5
204
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
7.7
84
Not enough data
7.7
82
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
7.9
31
Not enough data
7.7
31
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.0
5
7.8
12
7.3
5
8.1
12
8.7
5
Automation
8.2
11
8.9
6
8.3
13
8.9
6
8.3
12
8.7
5
Artificial Intelligence
7.7
13
8.9
6
8.2
13
8.7
5
8.3
14
7.3
5
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.5
14
7.7
81
8.6
14
7.3
81
7.6
14
Communication
9.2
543
|
Verified
8.9
170
8.5
539
|
Verified
8.6
182
7.8
323
|
Verified
8.5
124
8.6
414
|
Verified
8.6
122
7.9
189
8.6
96
Internal Use
8.4
461
|
Verified
8.5
134
8.7
470
|
Verified
8.9
152
8.5
471
|
Verified
8.7
113
8.2
408
|
Verified
8.7
135
8.3
371
|
Verified
8.8
143
8.1
401
|
Verified
8.7
165
Generative AI
7.4
20
8.3
5
Self-Service Experience
8.1
57
8.6
161
8.2
53
8.4
153
Feature Not Available
8.3
118
8.2
51
7.8
136
8.5
57
8.3
152
Self-Service Platform
8.6
57
8.5
148
8.7
60
8.4
171
8.2
59
7.9
141
8.6
59
8.8
173
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Process
Not enough data
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Channels
Not enough data
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Insight
Not enough data
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.8
10
Not enough data
8.3
6
Not enough data
6.3
10
Not enough data
5.8
6
Not enough data
6.4
6
Platform integration - Conversational Commerce Platforms
Not enough data
9.7
10
Not enough data
9.3
7
Not enough data
6.3
5
Not enough data
7.9
11
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.0
10
Not enough data
6.8
10
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Gorgias are categorized as Conversational Support, AI Sales Assistant, Conversational Marketing, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Gorgias is categorized as Digital Customer Service Platforms, Social Customer Service, Help Desk, AI Customer Support Agents, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Retail
21.5%
Apparel & Fashion
15.0%
Consumer Goods
11.7%
Food & Beverages
10.0%
Consumer Services
6.9%
Other
35.0%
Discussions
How do I scale conversational marketing?
2 Comments
Official Response from Drift
Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
