Compare Drift and Gong 
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
No pricing available
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansGong
Star Rating
(6,602)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting insights, which users find invaluable for understanding customer needs. One user highlighted how Gong's accurate meeting messages allow them to listen to the context of customer interactions, enhancing their communication strategy.
- Users say that Drift offers a solid user experience, particularly with its web version, which they find impressive. Reviewers appreciate the AI sales tools as a beneficial addition, although some mention occasional routing bugs that are resolved quickly, indicating a generally positive but slightly inconsistent experience.
- According to verified reviews, Gong stands out for its ease of setup, with users noting that the initial configuration process is straightforward. This ease of implementation is a significant advantage for teams looking to get up and running quickly without extensive training.
- Reviewers mention that Drift's customer-facing chatbot is well-received, with users enjoying the ability to engage without needing to enter a separate messaging platform. However, some users feel that Gong's chatbot features could be improved, as they report it being less effective in comparison.
- G2 reviewers highlight that Gong's ability to capture and analyze calls is a game-changer for sales teams. Users appreciate how it helps them refine their communication skills and provides valuable insights into their interactions, making it a critical tool for ongoing improvement.
- Users report that while Drift is a good tool overall, it sometimes struggles with specific workflow needs, particularly in terms of configuration. This feedback suggests that while Drift has strong features, it may require more customization to fully meet diverse user requirements.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Gong
No pricing availableFree Trial
Drift
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
8.7
1,019
9.4
5,036
Ease of Use
8.7
1,032
9.3
5,097
Ease of Setup
8.4
508
9.1
1,305
Ease of Admin
8.5
473
9.1
776
Quality of Support
8.8
940
9.2
3,577
Has the product been a good partner in doing business?
8.9
472
9.3
778
Product Direction (% positive)
8.9
997
9.0
4,708
Features by Category
Messenger
8.5
204
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
7.1
346
8.2
309
|
Verified
7.3
340
8.2
288
|
Verified
7.5
345
8.7
305
|
Verified
7.6
344
Organization
8.0
265
|
Verified
8.3
349
8.0
269
|
Verified
8.3
345
8.3
278
|
Verified
8.3
344
Performance Analysis
7.8
241
|
Verified
8.5
346
8.0
261
|
Verified
8.6
351
Sales Analysis
7.5
215
|
Verified
7.7
330
7.7
221
|
Verified
7.9
336
Generative AI
7.5
87
8.6
285
7.6
85
8.9
292
Agentic AI - AI Sales Assistant
Not enough data
8.1
53
Not enough data
7.9
52
Not enough data
8.2
55
Not enough data
8.3
53
Not enough data
8.2
52
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
104
Not enough data
8.0
108
Not enough data
8.3
105
Not enough data
7.3
98
Not enough data
8.5
107
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
100
Not enough data
8.0
101
Not enough data
7.9
99
Not enough data
8.5
111
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
91
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
93
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Call Analytics
Not enough data
9.6
2791
|
Verified
Not enough data
8.8
2481
|
Verified
Not enough data
9.1
2703
|
Verified
Not enough data
8.3
1793
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
1870
|
Verified
Not enough data
8.3
2542
|
Verified
Not enough data
9.2
6
Generative AI
Not enough data
8.9
696
Agentic AI - Conversation Intelligence
Not enough data
8.0
134
Not enough data
8.0
134
Not enough data
8.1
143
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
7.7
84
Not enough data
7.7
82
Not enough data
Conversational Platform
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Not enough data
Generative AI
7.9
31
Not enough data
7.7
31
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
407
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
249
Not enough data
8.1
245
CRM Data Enrichment
Not enough data
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Account Management
Not enough data
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
40
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
7.3
37
Not enough data
7.4
39
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
Automation
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
Artificial Intelligence
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Not enough data
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
543
|
Verified
Not enough data
8.5
539
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.1
401
|
Verified
Not enough data
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.6
59
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
8.3
58
Not enough data
8.6
59
Not enough data
8.3
58
Data Sourcing
Not enough data
8.5
747
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
725
Predictive Analytics
Not enough data
8.1
721
Not enough data
8.4
750
Not enough data
8.2
736
Not enough data
8.3
722
Sales Management
Not enough data
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
828
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
62
Not enough data
8.3
62
Not enough data
8.3
60
Training
Not enough data
9.0
1966
|
Verified
Not enough data
9.0
2178
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2216
|
Verified
Feedback
Not enough data
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1893
|
Verified
Not enough data
8.8
1603
|
Verified
Not enough data
8.9
1789
|
Verified
Not enough data
8.9
1876
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.9
386
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
9.6
23
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
17
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
15
Not enough data
Not enough data
Not enough data
9.6
15
Categories
Categories
Shared Categories
Drift and Gong are categorized as AI Sales Assistant
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, Conversational Marketing, Chatbots, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Gong is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, Sales Coaching, Sales Analytics, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
37.5%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.5%
Discussions
How do I scale conversational marketing?
2 Comments
Official Response from Drift
Chatbots allow you to offer fast responses to visitors 24/7, even while your team is sleeping. Since they can ask the same qualifying questions your sales...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
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