Compare Drift and Gladly 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Mid-Market (61.0% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
No pricing available
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansGladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to manage all interactions in one place. This feature is particularly praised for its efficiency, with one user noting that it saves time and reduces the need for additional staff.
- Users say that Drift stands out for its quick implementation and ease of use, with many highlighting the ability to launch chatbots using templates in just a few hours. This rapid setup has a direct impact on demand generation, making it a favorite for teams looking to engage customers immediately.
- Reviewers mention that Gladly's focus on context over channels enhances the customer experience, as it consolidates messages, calls, and social mentions into a single timeline. This approach allows support teams to resolve issues more effectively and confidently.
- According to verified reviews, Drift's calling feature is a notable advantage, enabling users to directly call customers during chats. This seamless integration of communication methods is appreciated by users who value real-time engagement.
- G2 reviewers highlight that Gladly's Sidekick feature significantly improves operational efficiency by providing quick access to information needed for customer support. This capability helps teams respond faster and more accurately, enhancing overall service quality.
- Users report that while Drift offers a robust set of features, it sometimes struggles with personalization compared to Gladly. Gladly's emphasis on understanding customer context allows for more tailored interactions, which users find beneficial in building stronger relationships.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Gladly
No pricing availableFree Trial
Drift
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
8.7
1,019
9.3
790
Ease of Use
8.7
1,032
9.5
796
Ease of Setup
8.4
508
9.2
306
Ease of Admin
8.5
473
9.2
177
Quality of Support
8.8
940
9.4
753
Has the product been a good partner in doing business?
8.9
472
9.5
177
Product Direction (% positive)
8.9
997
9.4
759
Features by Category
Ticket and Case Management
Not enough data
9.2
198
|
Verified
Not enough data
9.2
200
|
Verified
Not enough data
9.2
210
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.1
175
|
Verified
Not enough data
9.2
198
|
Verified
Not enough data
9.3
195
|
Verified
Not enough data
9.3
203
|
Verified
Generative AI
Not enough data
8.3
65
Not enough data
8.5
66
Agentic AI - Help Desk
Not enough data
8.4
29
Not enough data
8.3
29
Not enough data
8.3
28
Communication Channels
Not enough data
9.4
209
|
Verified
Not enough data
9.5
218
|
Verified
Not enough data
9.5
209
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.1
201
|
Verified
Platform
Not enough data
8.2
141
|
Verified
8.4
461
|
Verified
8.6
252
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
9.1
156
|
Verified
Not enough data
8.8
155
|
Verified
Not enough data
9.3
156
|
Verified
Messenger
8.5
203
|
Verified
Not enough data
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Not enough data
Channels
7.9
116
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.1
241
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Generative AI
Not enough data
8.6
146
Functions
Not enough data
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Agentic AI - Contact Center
Not enough data
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Administrative
Not enough data
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Responses
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Not enough data
Platform
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Not enough data
Generative AI
7.7
84
Not enough data
7.7
82
Not enough data
Conversational Platform
8.6
167
9.0
302
8.4
117
9.3
278
8.7
128
9.1
277
8.6
92
9.3
249
Support Automation
Feature Not Available
9.0
292
8.4
147
9.1
284
8.7
138
9.0
271
8.4
92
9.0
255
Generative AI
7.9
31
8.6
108
7.7
31
8.8
108
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.7
57
7.8
12
8.4
53
8.1
12
8.8
55
Automation
8.2
11
8.6
53
8.3
13
8.8
56
8.3
12
8.8
55
Artificial Intelligence
7.7
13
8.5
56
8.2
13
Feature Not Available
8.3
14
8.5
58
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.6
111
7.7
81
8.8
113
7.3
81
7.8
77
Communication
9.2
543
|
Verified
9.4
328
|
Verified
8.5
539
|
Verified
9.2
355
|
Verified
7.8
323
|
Verified
9.2
298
|
Verified
8.6
415
|
Verified
9.3
306
|
Verified
7.9
189
8.7
255
Internal Use
8.4
461
|
Verified
8.6
252
|
Verified
8.7
471
|
Verified
9.2
319
|
Verified
8.5
472
|
Verified
8.8
278
|
Verified
8.2
409
|
Verified
9.4
335
|
Verified
8.3
372
|
Verified
9.3
325
|
Verified
8.1
402
|
Verified
9.3
358
|
Verified
Generative AI
7.4
20
8.9
82
Self-Service Experience
8.1
57
9.4
241
8.2
53
9.2
226
Feature Not Available
8.8
191
8.2
51
8.9
197
8.5
57
9.0
218
Self-Service Platform
8.6
57
9.3
212
8.7
60
9.2
223
8.2
59
8.9
213
8.6
59
9.2
210
Agentic AI - Customer Self-Service
Not enough data
7.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
7.5
18
Not enough data
8.1
18
Not enough data
8.4
18
Generative AI
Not enough data
9.0(won by default)
61
Not enough data
9.0(won by default)
61
Process
Not enough data
9.1(won by default)
179
Not enough data
9.4(won by default)
195
Not enough data
9.4(won by default)
181
Channels
Not enough data
9.7(won by default)
237
Not enough data
9.3(won by default)
189
Not enough data
9.5(won by default)
226
Not enough data
9.3(won by default)
225
Not enough data
9.5(won by default)
227
Insight
Not enough data
9.0(won by default)
197
Not enough data
9.3(won by default)
198
Not enough data
9.3(won by default)
181
Not enough data
9.5(won by default)
182
Generative AI
Not enough data
8.4
45
Not enough data
8.5
46
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
15
Not enough data
8.5
14
Not enough data
8.6
14
Not enough data
8.5
16
Not enough data
8.3
14
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
14
Not enough data
7.7
13
Not enough data
8.6
13
Not enough data
8.9
15
Automation
Not enough data
8.9
15
Not enough data
8.0
14
Not enough data
7.3
14
Autonomy
Not enough data
8.4
15
Not enough data
8.8
14
Not enough data
8.3
15
Not enough data
8.6
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Gladly are categorized as Conversational Support, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, Chatbots, and Bot Platforms
Gladly is categorized as Digital Customer Service Platforms, Social Customer Service, Help Desk, Contact Center, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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