Link copied to clipboard # Dixa vs Puzzel CX Platform Comparison - What are their main differences? Share [ Export ](/compare/dixa/puzzel-cx-platform/export.csv) DixaPuzzel CX Platform[+ Add Product](#) Pricing **Dixa** **€89.00** 1 Per agent / Per Month · Growth **Puzzel CX Platform** No pricing available **Pricing Insights** from reviews Time to Implement **Dixa** 1 monthFaster Based on 70 responses **Puzzel CX Platform** 2 months Based on 15 responses Return on Investment **Dixa** 14 months Based on 48 responses **Puzzel CX Platform** 13 months1 month sooner Based on 13 responses Perceived Cost **Dixa** $$$$$ **Puzzel CX Platform** $$$$$ Average Discount **Dixa** 14%7% more **Puzzel CX Platform** 7% ![Dixa](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7effaed0f09db61effe470f286adddd8/dixa%282%29.jpeg "Dixa") ![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg "Puzzel CX Platform") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dixa** [ Ease of Use (30) ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews)[ Helpful (24) ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews)[ Missing Features (19) ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews)[ Limited Features (13) ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) **Puzzel CX Platform** [ Ease of Use (63) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1340196&qs=pros-and-cons#reviews)[ Helpful (47) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339859&qs=pros-and-cons#reviews)[ Missing Features (14) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1339968&qs=pros-and-cons#reviews)[ Limited Customization (13) ](https://www.g2.com/products/puzzel-cx-platform/reviews?filters%5Bsentiment_snippet%5D=1341382&qs=pros-and-cons#reviews) Integrations **Dixa** Not enough data **Puzzel CX Platform** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_143fb8755a9f8802a22f7d8ea989c831/gentrack-velocity.jpg "Product Avatar Image") Gentrack Velocity ](https://www.g2.com/products/gentrack-velocity/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7125881bc04acf673d17b176156ddfbb/lime-crm.png "Product Avatar Image") Lime CRM ](https://www.g2.com/products/lime-crm/reviews)[ View all ](https://www.g2.com/products/puzzel-cx-platform/integrations) Screenshots **Dixa** ![Dixa screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1798401/Product-WW001---Main-Interface-_2_.png) **Puzzel CX Platform** ![Puzzel CX Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1473457/Puzzel-Contact-Centre.png) **Ratings** from reviews Meets Requirements **Dixa** 8.3 8.3346 **Puzzel CX Platform** 8.4 8.4118 Ease of Use **Dixa** 8.6 8.6348 **Puzzel CX Platform** 8.7 8.7122 Ease of Setup **Dixa** 8.6 8.6188 **Puzzel CX Platform** 8.4 8.4111 Ease of Admin **Dixa** 8.8 8.8181 **Puzzel CX Platform** 8.5 8.5104 Quality of Support **Dixa** 8.7 8.7333 **Puzzel CX Platform** 8.8 8.8118 Has the product been a good partner in doing business? **Dixa** 9.0 9.0186 **Puzzel CX Platform** 9.1 9.1107 Product Direction (% positive) **Dixa** 8.6 8.6340 **Puzzel CX Platform** 9.2 9.2119 **Features** ratings from reviews Contact Center 8.1 215 7.6 61 Live Chat 8.0 117 6.7 16 Contact Center Quality Assurance 7.9 13 8.6 31 Contact Center Workforce 8.3 25 7.1 13 Contact Center Knowledge Base Not enough data 8.4 10 Conversation Intelligence Not enough data 8.9 33 Conversational Support 8.0 147 Not enough data Auto Dialer Not enough data 8.0 11 Feedback Analytics Not enough data 7.9 18 Call Center Infrastructure (CCI) Not enough data 7.7 27 Customer Self-Service 8.2 34 Not enough data Digital Customer Service Platforms 8.3 7 Not enough data Speech Analytics Not enough data 7.2 6 Knowledge Base 8.6 7 Not enough data Help Desk 8.2 207 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 42.7% Mid-Market(51-1000 emp.) 54.4% Enterprise(\> 1000 emp.) 2.9% Small-Business(50 or fewer emp.) 42.7% Mid-Market(51-1000 emp.) 54.4% Enterprise(\> 1000 emp.) 2.9% Small-Business(50 or fewer emp.) 25.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 19.7% Small-Business(50 or fewer emp.) 25.5% Mid-Market(51-1000 emp.) 54.8% Enterprise(\> 1000 emp.) 19.7% **Reviewers' Industry** [![Dixa](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7effaed0f09db61effe470f286adddd8/dixa%282%29.jpeg "Dixa")](https://www.g2.com/products/dixa/reviews) Dixa Retail 16.1% Leisure, Travel & Tourism 6.1% Consumer Goods 5.8% Sporting Goods 4.7% Financial Services 4.2% Other 63.1% [![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg "Puzzel CX Platform")](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel CX Platform Telecommunications 17.4% Oil & Energy 10.4% Insurance 8.3% Information Technology and Services 6.9% Consumer Services 5.6% Other 51.4% Alternatives **Dixa Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer") [ Kustomer ](/products/kustomer/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) **Puzzel CX Platform Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews)