Introducing G2.ai, the future of software buying.Try now
Compare Dixa and Puzzel CX Platform 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
The Sales Factory
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Document360
Visit Website
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
No pricing available
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansPuzzel CX Platform
Star Rating
(139)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dixa excels in providing a user-friendly interface, allowing teams to manage phone, email, and chat from a single window. This feature significantly reduces the need to switch between tools, making daily operations smoother for customer support teams.
- Users say that Puzzel CX Platform offers robust coaching features that enhance feedback delivery. Reviewers appreciate the platform's depth in coaching, which allows for tailored feedback, making it easier to improve individual performance.
- According to verified reviews, Dixa's skill-based routing and queue management are standout features that ensure customers are connected to the right agent quickly. This capability has been highlighted as a major benefit for teams looking to enhance customer satisfaction.
- Reviewers mention that Puzzel CX Platform is recognized for its ease of implementation and strong customer support. Users have noted that the onboarding process for new features, such as the Conversational Intelligence module, has been seamless and well-supported.
- G2 reviewers highlight that while Dixa has a strong overall satisfaction score, it has fewer recent reviews compared to Puzzel CX Platform, which may indicate a need for more current user experiences to validate its performance.
- Users report that Puzzel CX Platform has a slight edge in quality of support, with reviewers noting that the platform provides great customer service and a variety of features that enhance the overall user experience.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Puzzel CX Platform
No pricing availableFree Trial
Dixa
Free Trial is available
Puzzel CX Platform
No trial information availableRatings
Meets Requirements
8.3
346
8.5
105
Ease of Use
8.6
348
8.7
109
Ease of Setup
8.6
188
8.6
98
Ease of Admin
8.8
181
8.5
94
Quality of Support
8.7
333
9.0
105
Has the product been a good partner in doing business?
9.0
186
9.2
97
Product Direction (% positive)
8.6
340
9.4
108
Features by Category
Ticket and Case Management
8.5
87
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
8.6
87
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.4
140
|
Verified
Not enough data
Generative AI
7.6
7
Not enough data
7.9
7
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
28
Not enough data
8.5
137
|
Verified
Not enough data
8.8
135
|
Verified
Not enough data
7.2
30
Not enough data
8.5
145
|
Verified
Not enough data
Platform
6.7
46
|
Verified
Not enough data
7.7
85
|
Verified
8.9
11
8.4
88
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
7.5
129
|
Verified
Not enough data
8.0
146
|
Verified
Not enough data
Dialing Options
Not enough data
9.5
10
Not enough data
8.7
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.5
10
Not enough data
8.0
11
Not enough data
8.8
11
Automation
Not enough data
6.7
9
Not enough data
8.1
9
Not enough data
6.7
8
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Knowledge Management
Not enough data
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Compliance
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Customer Support
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Administration
Not enough data
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Agent Performance Management
Not enough data
9.3
27
Not enough data
9.0
26
Not enough data
8.7
28
Generative AI
Not enough data
8.9
6
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.3
11
9.0
27
7.7
11
8.5
27
8.5
12
8.5
28
Engagement
8.2
13
9.3
27
7.9
12
9.0
27
7.7
11
8.8
26
Performance
7.7
11
8.3
27
8.2
12
9.3
26
Generative AI
7.5
8
7.8
9
8.1
8
7.8
9
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
9.0
43
7.9
89
|
Verified
7.0
28
8.5
96
|
Verified
7.8
33
7.3
53
|
Verified
7.4
29
9.1
105
|
Verified
7.6
33
Generative AI
7.3
22
6.3
21
Functions
8.4
152
|
Verified
7.9
36
8.6
164
|
Verified
8.5
35
8.2
120
|
Verified
8.1
35
Feature Not Available
6.2
26
Feature Not Available
6.5
31
8.1
72
|
Verified
8.9
35
7.6
75
|
Verified
7.8
36
8.0
72
|
Verified
6.8
30
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
7.3
31
8.7
145
|
Verified
8.7
40
7.7
164
|
Verified
7.8
44
8.2
74
|
Verified
8.2
36
8.0
75
|
Verified
6.7
32
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
7.4
12
Feature Not Available
6.7
10
Feature Not Available
7.0
11
Feature Not Available
7.3
11
Feature Not Available
6.3
10
Administration
8.5
21
7.4
11
8.4
25
7.7
11
8.2
25
6.9
12
7.5
19
7.3
10
8.3
21
6.8
10
Feedback Management
Not enough data
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Feedback Analysis
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Feedback Sources
Not enough data
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Generative AI
Not enough data
7.5
6
Not enough data
7.8
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Not enough data
Support Automation
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Not enough data
Generative AI
7.6
11
Not enough data
7.0
11
Not enough data
Platform
Not enough data
7.8
22
Not enough data
6.6
21
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
8.3
25
Not enough data
8.2
20
Not enough data
8.2
23
Generative AI
Not enough data
6.4
19
Workforce Management
Not enough data
7.2
23
Not enough data
7.0
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.7
21
Not enough data
7.6
23
Generative AI
8.0
10
4.3
7
8.2
10
4.3
7
7.9
11
4.3
7
Communication
8.3
36
8.1
14
8.0
43
8.0
14
Feature Not Available
7.1
12
8.1
36
7.8
10
Feature Not Available
5.8
10
Internal Use
7.7
85
|
Verified
8.9
11
Feature Not Available
7.8
10
Feature Not Available
6.7
8
8.1
32
7.2
12
Feature Not Available
6.0
12
Feature Not Available
6.7
8
Generative AI
8.7
10
Not enough data
Self-Service Experience
8.3
31
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.0
19
Not enough data
7.9
30
Not enough data
Self-Service Platform
8.4
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
6
Generative AI
8.3
7
Not enough data
7.8
6
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Puzzel CX Platform are categorized as AI Customer Support Agents, Contact Center Quality Assurance, Live Chat, Contact Center Workforce, Contact Center, and AI Agents For Business Operations
Unique Categories
Dixa is categorized as Digital Customer Service Platforms, Knowledge Base, Conversational Support, Help Desk, and Customer Self-Service
Puzzel CX Platform is categorized as Co-Browsing, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Social Customer Service, Call Center Infrastructure (CCI), Conversation Intelligence, and Feedback Analytics
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Puzzel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Telecommunications
18.3%
Oil & Energy
11.5%
Insurance
8.4%
Information Technology and Services
7.6%
Consumer Services
6.1%
Other
48.1%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
Puzzel CX Platform has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
