Introducing G2.ai, the future of software buying.Try now
Compare Customers.ai and Drift 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $2,500.00 Per Month
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiDrift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a score of 9.1, while Customers.ai shines with a perfect score of 10.0, indicating that users find the latter's live chat experience to be more seamless and effective.
- Reviewers mention that Customers.ai offers superior AI capabilities, particularly in AI Text Generation and AI Text Summarization, scoring 9.4 and 10.0 respectively, compared to Drift's lower scores of 7.6 and 7.7, highlighting a significant advantage in generative AI features.
- G2 users note that Customers.ai provides a more user-friendly customization interface, scoring 9.8, while Drift's score of 8.5 suggests that users find it less intuitive, making Customers.ai a better choice for those prioritizing customization ease.
- Users on G2 emphasize the importance of quality support, where Customers.ai scores 9.7 compared to Drift's 8.8, indicating that Customers.ai users feel more supported and satisfied with their customer service experience.
- Reviewers say that Customers.ai's audience segmentation and behavioral targeting features are highly rated at 9.7, while Drift's scores in these areas are lower, suggesting that Customers.ai provides more effective tools for targeted marketing efforts.
- Users report that Drift's task management features score 9.4, which is impressive, but Customers.ai's overall performance in integrated workflows and automation features, scoring 9.7, indicates a more comprehensive solution for managing tasks and workflows efficiently.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableDrift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Customers.ai
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
9.6
339
8.7
1,017
Ease of Use
9.6
349
8.7
1,030
Ease of Setup
9.4
205
8.4
507
Ease of Admin
9.3
119
8.5
473
Quality of Support
9.7
335
8.8
938
Has the product been a good partner in doing business?
9.6
118
8.9
472
Product Direction (% positive)
9.6
306
8.9
995
Features by Category
Messenger
9.7
156
|
Verified
8.5
204
|
Verified
9.7
151
|
Verified
8.2
202
|
Verified
9.7
153
|
Verified
9.1
274
|
Verified
9.7
155
|
Verified
8.6
251
|
Verified
Channels
9.7
160
|
Verified
7.9
117
|
Verified
9.8
148
|
Verified
8.9
250
|
Verified
9.7
136
|
Verified
7.7
92
|
Verified
9.6
125
|
Verified
7.6
82
|
Verified
9.7
128
|
Verified
7.8
91
|
Verified
Customers
9.7
157
|
Verified
8.6
225
|
Verified
9.8
152
8.4
203
|
Verified
9.7
159
|
Verified
8.1
242
|
Verified
9.8
160
|
Verified
8.7
241
|
Verified
9.7
152
|
Verified
8.5
245
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Organization
Not enough data
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Performance Analysis
Not enough data
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Sales Analysis
Not enough data
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Generative AI
Not enough data
7.5
88
Not enough data
7.6
86
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
8.2
281
9.7
119
8.3
269
9.8
118
8.5
304
9.8
117
8.1
274
9.8
118
8.0
229
Platform
9.9
114
8.9
310
9.7
120
8.4
292
9.7
118
8.4
276
9.8
117
8.1
282
9.7
109
7.9
241
9.8
111
8.4
262
9.9
116
8.2
287
Generative AI
9.3
9
7.7
85
9.4
9
7.7
83
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Conversational Platform
Not enough data
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Generative AI
Not enough data
8.0
32
Not enough data
7.8
32
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
7.7
31
Not enough data
7.9
30
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.4
6
7.7
83
10.0
6
7.7
81
9.7
6
7.3
81
Communication
10.0
101
9.2
542
|
Verified
9.8
107
8.5
538
|
Verified
9.9
96
7.8
323
|
Verified
9.8
103
8.6
414
|
Verified
9.7
36
7.9
189
Internal Use
9.8
106
8.4
461
|
Verified
9.6
39
8.7
471
|
Verified
9.6
41
8.5
472
|
Verified
9.6
37
8.2
409
|
Verified
10.0
97
8.3
372
|
Verified
9.9
102
8.1
402
|
Verified
Generative AI
Not enough data
7.4
20
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Drift are categorized as Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Customers.ai is categorized as Sales Engagement, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Drift is categorized as Business Scheduling, Conversational Support, AI Sales Assistant, Bot Platforms, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
