# CustomerGauge vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive drag-and-drop interface and strong templates that allow for quick survey creation. One user mentioned, "I find SurveyMonkey easy to use," which reflects a common sentiment among its users.
- **Users say** that CustomerGauge stands out for its robust customer support and analytics capabilities. Reviewers appreciate the platform's ability to provide insightful analytics, making it easier to understand customer feedback, with one user noting, "The analytics it provides are very insightful."
- **According to verified reviews** , SurveyMonkey has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience. Many users appreciate the clean interface and easy navigation, stating, "The initial setup was easy, which I appreciate."
- **Reviewers mention** that while CustomerGauge is praised for its clear interface and smooth integration with other platforms, it has fewer recent reviews, which may indicate less current user engagement compared to SurveyMonkey's active user base.
- **Users highlight** that SurveyMonkey's features, such as the ability to provide a screenshot after completing a survey, add significant value to their workflow, making it a preferred choice for many small businesses looking for effective survey solutions.
- **G2 reviewers note** that CustomerGauge's focus on B2B account management and revenue-linked customer experience is a strong point, but it may not be as versatile for smaller businesses compared to SurveyMonkey, which caters well to a broader audience.



| | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 50 | 23,551 | 
| **Largest Market Segment** | Enterprise (41.3% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### CustomerGauge

**Not enough data**

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | CustomerGauge | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 8.7 (40 reviews) | 9.0 (20678 reviews) | 
  | **Ease of Use** | 8.6 (41 reviews) | 9.2 (20796 reviews) | 
  | **Ease of Setup** | 8.6 (34 reviews) | 9.0 (8131 reviews) | 
  | **Ease of Admin** | 8.6 (34 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.6 (41 reviews) | 8.6 (14671 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (33 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.7 (39 reviews) | 7.7 (20218 reviews) | 

---
## Pricing

### CustomerGauge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Sales Team

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | Not enough data | 
| **Training Mode** | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | 

#### Intelligence

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Opportunity Identification** | Not enough data | Not enough data | 
| **Zero-touch Renewals** | Not enough data | Not enough data | 
| **Smart Content** | Not enough data | Not enough data | 

#### Mapping

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | Not enough data | 
| **Stakeholder Roles** | Not enough data | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Platform Basics

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### Customization

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 
| **Multilanguage Support** | Not enough data | Not enough data | 
| **Multiple Branding Support** | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | 8.0/10 | 6 |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Tagging** | 7.8 (6 reviews) | 7.8 (150 reviews) | 
| **Segmentation** | 7.5 (6 reviews) | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | 8.9 (6 reviews) | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | 8.3 (5 reviews) | 8.1 (144 reviews) | 
| **Sentiment Analysis** | 6.3 (5 reviews) | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | 8.6 (6 reviews) | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | 7.7 (5 reviews) | 8.1 (147 reviews) | 
| **Surveys** | 9.2 (6 reviews) | 9.1 (170 reviews) | 
| **Social Media** | 8.3 (6 reviews) | 7.8 (138 reviews) | 
| **Customer Service Channels** | 9.4 (6 reviews) | 7.7 (136 reviews) | 

#### Generative AI

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | 6.7 (5 reviews) | 7.4 (130 reviews) | 
| **AI Text Summarization** | 7.7 (5 reviews) | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1710 |

#### Survey Management

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (1506 reviews) | 
| **Question Types** | Not enough data | 8.9 (1445 reviews) | 
| **Templates** | Not enough data | 8.6 (1360 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.4 (1173 reviews) | 
| **Branding** | Not enough data | 8.2 (1208 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1417 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (946 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1267 reviews) | 
| **Permissions** | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (152 reviews) | 
| **Decision Making** | Not enough data | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **CustomerGauge** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Discovery

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to CustomerGauge (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | CustomerGauge | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 19.6% | 36.5% | 
| **Mid-Market** | 39.1% | 34.1% | 
| **Enterprise** | 41.3% | 29.4% | 

### By Industry

#### CustomerGauge

- **Information Technology and Services:** 13.0%
- **Computer Software:** 10.9%
- **Food & Beverages:** 10.9%
- **Telecommunications:** 8.7%
- **Consulting:** 4.3%
- **Information Services:** 4.3%
- **Consumer Goods:** 4.3%
- **Consumer Services:** 4.3%
- **Financial Services:** 4.3%
- **Accounting:** 2.2%
- **Other:** 32.6%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to CustomerGauge

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1596 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1737 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1141 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5199 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### CustomerGauge

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/customergauge-vs-surveymonkey)