Compare CustomerGauge and SurveyMonkey 
At a Glance
Market Segments
Enterprise (41.3% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CustomerGauge
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerGaugeSurveyMonkey
Star Rating
(23,420)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user experience, with many praising its customizability and ease of use. Users appreciate that everything they need is available on a single platform, making survey creation straightforward without requiring extensive training.
- According to verified reviews, CustomerGauge stands out for its customer support and intuitive interface. Users find it easy to collect feedback, and the analytics provided are noted as insightful, helping businesses understand their customer experience better.
- Users say that SurveyMonkey's implementation process is quick and seamless, with many highlighting the intuitive onboarding wizard that simplifies setup. This ease of setup is a significant advantage for teams looking to get started without delays.
- Reviewers mention that while CustomerGauge offers strong analytics capabilities, some users feel it may not be as versatile as SurveyMonkey for various survey types. SurveyMonkey's ability to handle diverse survey needs is frequently highlighted, making it a preferred choice for many small businesses.
- According to recent feedback, SurveyMonkey's AI features enhance efficiency, allowing for deeper and faster analysis of survey results. Users find that these tools significantly improve their ability to derive insights from feedback, a feature that is less emphasized in CustomerGauge.
- G2 reviewers note that while CustomerGauge has a strong focus on B2B account management and revenue-linked customer experience, it faces challenges in attracting a broader user base compared to SurveyMonkey, which has a larger market presence and a more extensive range of applications for small businesses.
Pricing
Entry-Level Pricing
CustomerGauge
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
CustomerGauge
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
40
9.0
20,570
Ease of Use
8.6
41
9.2
20,688
Ease of Setup
8.6
34
9.0
8,023
Ease of Admin
8.6
34
8.9
7,613
Quality of Support
9.6
41
8.6
14,596
Has the product been a good partner in doing business?
9.5
33
8.8
6,662
Product Direction (% positive)
9.7
39
7.7
20,132
Features by Category
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.8
6
7.7
148
7.5
6
8.1
145
8.9
6
8.1
153
Feedback Analysis
8.3
5
8.1
145
6.3
5
7.9
145
8.6
6
7.6
138
Feedback Sources
7.7
5
8.1
147
9.2
6
9.0
161
8.3
6
7.8
139
9.4
6
7.7
137
Generative AI
6.7
5
7.4
131
7.7
5
7.6
83
Survey Management
Not enough data
9.0
1442
Not enough data
8.9
1427
Not enough data
8.6
1354
Not enough data
8.8
1398
Survey Customization
Not enough data
8.5
1160
Not enough data
8.2
1198
Not enough data
8.1
1076
Not enough data
8.1
907
Survey Insights
Not enough data
8.6
1367
Not enough data
8.0
937
Not enough data
8.5
1259
Not enough data
8.4
1136
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
148
Not enough data
8.0
151
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CustomerGauge and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
CustomerGauge is categorized as Experience Management, Customer Revenue Optimization, Customer Advocacy, and Customer Journey Analytics
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
CustomerGauge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Computer Software
10.9%
Food & Beverages
10.9%
Telecommunications
8.7%
Consulting
4.3%
Other
52.2%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
CustomerGauge has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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