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Compare CustomerGauge and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Enterprise (41.3% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CustomerGauge
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustomerGaugeSurveyMonkey
Star Rating
(23,314)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user satisfaction, boasting a significantly higher overall score compared to CustomerGauge. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could implement a global survey in just days.
- According to verified reviews, SurveyMonkey's extensive library of over 500 expert-written templates is a standout feature, allowing users to generate professionally structured surveys from a single text prompt in under a minute. This ease of use is a major advantage for those looking to streamline their data collection process.
- Users say that CustomerGauge shines in its customer support and analytics capabilities. Reviewers highlight its intuitive interface and smooth integration with other platforms, making it easy to collect and analyze customer feedback effectively.
- Reviewers mention that while CustomerGauge has a strong focus on B2B account management and revenue-linked customer experience, it faces challenges in overall user satisfaction compared to SurveyMonkey. The latter's higher ratings in ease of setup and usability indicate a more favorable experience for everyday users.
- According to recent feedback, CustomerGauge is praised for its insightful analytics, which help users understand customer feedback better. However, the lack of recent reviews suggests that it may not be as widely adopted or tested in the current market as SurveyMonkey, which has a robust number of recent user experiences.
- G2 reviewers highlight that while both platforms offer valuable features, SurveyMonkey's higher total number of reviews and overall satisfaction ratings indicate a more reliable choice for users seeking a well-established survey tool. Its consistent positive feedback reinforces its reputation as a leader in the feedback analytics space.
Pricing
Entry-Level Pricing
CustomerGauge
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
CustomerGauge
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
40
9.0
20,496
Ease of Use
8.6
41
9.2
20,608
Ease of Setup
8.6
34
9.0
7,945
Ease of Admin
8.6
34
8.9
7,597
Quality of Support
9.6
41
8.6
14,536
Has the product been a good partner in doing business?
9.5
33
8.8
6,646
Product Direction (% positive)
9.7
39
7.7
20,058
Features by Category
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.8
6
7.7
148
7.5
6
8.1
145
8.9
6
8.1
145
Feedback Analysis
8.3
5
8.2
143
6.3
5
7.9
142
8.6
6
7.6
138
Feedback Sources
7.7
5
8.1
144
9.2
6
9.0
147
8.3
6
7.8
139
9.4
6
7.7
138
Generative AI
6.7
5
7.3
131
7.7
5
7.6
84
Survey Management
Not enough data
9.0
1402
Not enough data
8.9
1407
Not enough data
8.6
1332
Not enough data
8.8
1373
Survey Customization
Not enough data
8.5
1152
Not enough data
8.2
1186
Not enough data
8.1
1075
Not enough data
8.1
901
Survey Insights
Not enough data
8.6
1328
Not enough data
8.0
932
Not enough data
8.5
1245
Not enough data
8.4
1133
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
147
Not enough data
8.0
151
Customization
Not enough data
8.6
208
Not enough data
8.3
192
Not enough data
8.7
212
Not enough data
8.6
222
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.6
203
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CustomerGauge and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
CustomerGauge is categorized as Experience Management, Customer Revenue Optimization, Customer Advocacy, and Customer Journey Analytics
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
CustomerGauge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Food & Beverages
10.9%
Computer Software
10.9%
Telecommunications
8.7%
Consulting
4.3%
Other
52.2%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
CustomerGauge has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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