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Compare CustomerGauge and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (41.3% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CustomerGauge
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustomerGaugeQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CustomerGauge excels in customer support, with users highlighting its responsive and helpful service. Many appreciate the platform's focus on Revenue-Linked Customer Experience and B2B account management, making it a strong choice for businesses looking for dedicated assistance.
- Users say that Qualtrics Customer Experience offers a robust dashboard that simplifies the process of capturing customer feedback from various channels. Reviewers find the reporting tools to be clear and actionable, which aids in effective decision-making.
- According to verified reviews, CustomerGauge is praised for its intuitive interface and seamless integration with other platforms. Users find it easy to collect and analyze customer feedback, which enhances their overall experience with the software.
- Reviewers mention that while Qualtrics provides numerous options for data collection, some users feel overwhelmed by the variety. However, the flexibility to achieve similar outcomes through different methods is seen as a significant advantage.
- G2 reviewers highlight that CustomerGauge's ease of setup is a standout feature, with many users appreciating the quick onboarding process. This contrasts with Qualtrics, where some users have reported challenges during the initial setup phase.
- Users note that while both platforms offer strong analytics capabilities, Qualtrics shines in its AI-driven features like text generation and sentiment analysis, which provide deeper insights into customer feedback compared to CustomerGauge's offerings.
Pricing
Entry-Level Pricing
CustomerGauge
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
CustomerGauge
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
40
8.6
598
Ease of Use
8.6
41
8.4
600
Ease of Setup
8.6
34
7.6
357
Ease of Admin
8.6
34
7.9
349
Quality of Support
9.6
41
8.5
567
Has the product been a good partner in doing business?
9.5
33
8.5
341
Product Direction (% positive)
9.7
39
8.6
575
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Feature Not Available
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.8
6
8.3
93
7.5
6
8.6
100
8.9
6
8.4
117
Feedback Analysis
8.3
5
8.3
103
6.3
5
8.4
104
8.6
6
8.7
103
Feedback Sources
7.7
5
8.3
95
9.2
6
9.0
120
8.3
6
8.5
83
9.4
6
8.7
86
Generative AI
6.7
5
7.7
10
7.7
5
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CustomerGauge and Qualtrics Customer Experience are categorized as Experience Management and Feedback Analytics
Unique Categories
CustomerGauge is categorized as Customer Revenue Optimization, Customer Advocacy, and Customer Journey Analytics
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
CustomerGauge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Food & Beverages
10.9%
Computer Software
10.9%
Telecommunications
8.7%
Consulting
4.3%
Other
52.2%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
CustomerGauge has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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