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Compare Crisp and UseResponse 
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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (40.9% of reviews)
Entry-Level Pricing
Free
$149 per 2 agents per month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansUseResponse
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (40.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149 per 2 agents per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UseResponse excels in its Knowledge Base feature, scoring 9.3, which allows for a comprehensive self-service experience. In contrast, Crisp's Knowledge Base received a lower score of 8.7, indicating that users may find it less effective for self-service support.
- Reviewers mention that Crisp shines in Chat/Live Support, achieving a high score of 9.8, which users appreciate for its responsiveness and effectiveness. UseResponse, while still competent, scored 8.3 in this area, suggesting that users may experience slower response times.
- G2 users highlight the superior Ticket Collaboration in Crisp, which scored 9.4, making it easier for teams to work together on customer issues. UseResponse's score of 8.7 indicates that while it offers collaboration features, they may not be as robust or user-friendly.
- Users on G2 report that UseResponse's AI Text Generation feature, with a score of 7.0, lacks the sophistication found in Crisp's equivalent feature, which scored 8.3. This suggests that Crisp may provide more advanced AI capabilities for generating text responses.
- Reviewers mention that Crisp's Social Integration feature, scoring 9.5, is highly praised for its seamless connectivity with various social platforms, enhancing customer engagement. UseResponse, with a score of 8.6, may not offer the same level of integration, potentially limiting outreach opportunities.
- Users say that both platforms perform well in Ease of Use, each scoring 9.0, but Crisp's slightly higher score in Ease of Setup (8.9 vs. UseResponse's 8.6) indicates that new users may find Crisp easier to implement and start using effectively.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
UseResponse
Enterprise Package
$149
per 2 agents per month
Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc.
Free Trial
Crisp
Free Trial is available
UseResponse
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.7
21
Ease of Use
9.0
152
9.0
21
Ease of Setup
8.9
126
8.6
16
Ease of Admin
8.8
101
8.9
16
Quality of Support
9.1
149
9.3
20
Has the product been a good partner in doing business?
8.9
102
9.3
16
Product Direction (% positive)
9.3
142
9.4
21
Features by Category
Ticket and Case Management
8.6
45
8.8
14
|
Verified
8.8
45
|
Verified
8.7
14
|
Verified
8.6
47
|
Verified
8.7
14
|
Verified
8.5
45
|
Verified
8.8
11
7.7
38
Not enough data
8.9
46
|
Verified
8.9
12
|
Verified
8.9
45
8.7
13
|
Verified
8.8
39
|
Verified
7.9
8
|
Verified
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
9.0
13
|
Verified
9.2
44
|
Verified
8.6
12
|
Verified
9.6
50
|
Verified
8.3
9
|
Verified
9.2
45
|
Verified
8.6
6
|
Verified
8.2
35
Feature Not Available
Platform
8.8
51
|
Verified
8.2
11
|
Verified
8.4
102
|
Verified
8.7
13
|
Verified
8.9
55
|
Verified
9.4
12
|
Verified
8.9
51
|
Verified
8.8
8
|
Verified
8.2
51
|
Verified
8.6
13
|
Verified
8.5
52
|
Verified
8.6
13
|
Verified
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Idea Sources
Not enough data
Not enough data
Not enough data
Not enough data
Idea Collection
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.7
13
|
Verified
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
9.3
5
8.3
45
9.3
7
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Feature Not Available
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and UseResponse are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Shared Inbox and Social Customer Service
UseResponse is categorized as Idea Management and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UseResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
31.8%
Financial Services
9.1%
Computer Software
9.1%
Shipbuilding
4.5%
Semiconductors
4.5%
Other
40.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
UseResponse has no discussions with answers
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