# Crisp vs UseResponse Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UseResponse excels in customer support, highlighting their dedicated team as friendly, competent, and fast. Users appreciate the company's customer-centric approach, noting that they take care of integration and assist throughout the process, which can be a significant advantage for businesses needing reliable support.
- **Users say** that Crisp offers great value for its features, particularly praising its chat plugin and the ability to track conversations with prospects and subscribers. This functionality is especially beneficial for businesses looking to enhance their customer engagement and communication strategies.
- **Reviewers mention** that both platforms have a clean and user-friendly interface, but Crisp's interface is noted for being particularly powerful and versatile, supporting a wide range of functions beyond just customer service. This flexibility can be a deciding factor for businesses that require a multi-functional tool.
- **According to verified reviews** , UseResponse's modular structure allows users to activate or deactivate specific product parts as needed, which is praised for its ease of use. This feature can be particularly appealing for small businesses that want to tailor the software to their specific needs without overwhelming complexity.
- **G2 reviewers highlight** that while both products have similar star ratings, Crisp's higher G2 Score reflects a broader market presence and user satisfaction, particularly in live chat functionalities. This could be crucial for businesses that prioritize real-time customer interaction.
- **Users report** that Crisp's free entry-level pricing makes it an attractive option for small businesses, allowing them to access essential features without upfront costs. In contrast, UseResponse's pricing may be a barrier for some smaller organizations, especially those just starting out.



| | Crisp | UseResponse | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 194 | 22 | 
| **Largest Market Segment** | Small-Business (87.7% of reviews) | Small-Business (40.9% of reviews) | 
| **Entry Level Price** | Free | $149 per 2 agents per month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (32 reviews)
- Helpful (30 reviews)

Cons:
- Missing Features (12 reviews)
- Limited Features (7 reviews)

### UseResponse

**Not enough data**

---
## Ratings Comparison
| Rating | Crisp | UseResponse | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 8.7 (21 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 9.0 (21 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 8.6 (16 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 8.9 (16 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 9.3 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 9.3 (16 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 9.4 (21 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### UseResponse

#### Entry-Level Pricing

Plan: Enterprise Package

Price: $149 per 2 agents per month

Description: Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc. 


[Browse all 2 editions](https://www.g2.com/products/useresponse/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **UseResponse** | 8.6/10 | 16 |

#### Ticket and Case Management

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 8.8 (14 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 8.7 (14 reviews) ✓ Verified | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | 8.7 (14 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | 8.8 (11 reviews) | 
| **SLA Management** | 7.7 (38 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 8.9 (12 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.9 (46 reviews) | 8.7 (13 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crisp | UseResponse | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | 9.0 (13 reviews) ✓ Verified | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | 8.6 (12 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | 8.6 (6 reviews) ✓ Verified | 
| **Voice** | 8.2 (35 reviews) | Feature Not Available | 

#### Platform

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 8.2 (11 reviews) ✓ Verified | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.7 (13 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 9.4 (12 reviews) ✓ Verified | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | 8.6 (13 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | 8.6 (13 reviews) ✓ Verified | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **UseResponse** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Idea Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **UseResponse** | N/A | N/A |

#### Feedback

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Ranking** | Not enough data | Not enough data | 
| **Commenting** | Not enough data | Not enough data | 

#### Idea Sources

| Feature | Crisp | UseResponse | 
|---|---|---|
| **External Idea Generation** | Not enough data | Not enough data | 
| **Internal Idea Generation** | Not enough data | Not enough data | 

#### Idea Collection

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Idea Campaigns** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Forums** | Not enough data | Not enough data | 
| **Suggestion Box** | Not enough data | Not enough data | 
| **Mind Mapping** | Not enough data | Feature Not Available | 

#### Integrations

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 

#### Agentic AI - Idea Management

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **UseResponse** | N/A | N/A |

#### Generative AI

| Feature | Crisp | UseResponse | 
|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 

#### Communication

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.7 (13 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **UseResponse** | 9.3/10 | 8 |

#### Generative AI

| Feature | Crisp | UseResponse | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | 9.3 (5 reviews) | 
| **Searchable Articles** | 8.3 (45 reviews) | 9.3 (7 reviews) | 
| **Community Forums** | 6.7 (36 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Feature Not Available | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 21 |
| **UseResponse** | N/A | N/A |

#### Generative AI

| Feature | Crisp | UseResponse | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 

#### Channels

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 
| **Social** | 9.4 (18 reviews) | Not enough data | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 
| **Text** | 8.8 (12 reviews) | Not enough data | 

#### Insight

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **UseResponse** | N/A | N/A |

#### Generative AI

| Feature | Crisp | UseResponse | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **UseResponse** | N/A | N/A |

#### Generative AI

| Feature | Crisp | UseResponse | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | Crisp | UseResponse | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Crisp (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to UseResponse (2):** [Idea Management Software](https://www.g2.com/categories/idea-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | UseResponse | 
|---|---|---|
| **Small-Business** | 87.7% | 40.9% | 
| **Mid-Market** | 12.3% | 40.9% | 
| **Enterprise** | 0% | 18.2% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### UseResponse

- **Information Technology and Services:** 31.8%
- **Financial Services:** 9.1%
- **Computer Software:** 9.1%
- **Shipbuilding:** 4.5%
- **Semiconductors:** 4.5%
- **Restaurants:** 4.5%
- **Marketing and Advertising:** 4.5%
- **Internet:** 4.5%
- **Industrial Automation:** 4.5%
- **Hospitality:** 4.5%
- **Other:** 18.2%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (237 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)

### Alternatives to UseResponse

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### UseResponse

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-useresponse)