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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
Free
$12.00 1 User Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in its multi-channel coverage with a score of 9.4, allowing seamless communication across various platforms, while Helpwise, although strong, scores slightly lower at 8.1 in this area.
- Reviewers mention that Helpwise shines in ticket collaboration, scoring 9.1, which enhances teamwork and efficiency, whereas Crisp, while still good, scores 9.4, indicating a slight edge in this feature.
- G2 users highlight that Helpwise offers superior response automation with a score of 9.0, making it easier to manage customer inquiries, compared to Crisp's score of 8.8, which, while competent, may not be as robust.
- Users on G2 report that Crisp's customer and contacts database is more user-friendly, scoring 8.9, while Helpwise's score of 7.9 suggests it may have room for improvement in this critical area.
- Reviewers say that Helpwise's quality of support is highly rated at 9.2, indicating a strong customer service experience, while Crisp's score of 9.0 is commendable but slightly less impressive.
- Users report that Crisp's ease of setup is rated at 8.9, making it a straightforward choice for new users, while Helpwise edges ahead with a score of 9.1, suggesting a smoother onboarding process.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Crisp
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.9
124
Ease of Use
9.0
152
9.0
126
Ease of Setup
8.9
126
9.1
82
Ease of Admin
8.8
101
9.1
82
Quality of Support
9.1
149
9.2
116
Has the product been a good partner in doing business?
8.9
102
9.4
78
Product Direction (% positive)
9.3
142
9.4
102
Features by Category
Ticket and Case Management
8.6
45
9.0
24
8.8
45
|
Verified
9.1
25
8.6
47
|
Verified
9.1
23
8.5
45
|
Verified
9.0
20
7.7
38
8.8
19
8.9
46
|
Verified
9.0
26
8.9
45
9.1
25
8.8
39
|
Verified
8.0
24
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Feature Not Available
9.2
44
|
Verified
9.4
24
9.6
50
|
Verified
9.2
22
9.2
45
|
Verified
8.4
19
8.2
35
7.0
16
Platform
8.8
51
|
Verified
7.4
23
8.4
102
|
Verified
8.6
20
8.9
55
|
Verified
8.8
26
8.9
51
|
Verified
8.9
21
8.2
51
|
Verified
8.0
21
8.5
52
|
Verified
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Generative AI
Not enough data
8.1
7
Not enough data
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Support Automation
Not enough data
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
8.8
12
9.2
100
|
Verified
9.2
15
8.4
75
|
Verified
8.8
11
9.3
88
|
Verified
8.9
11
8.7
61
|
Verified
Feature Not Available
Internal Use
8.4
102
|
Verified
8.6
20
8.8
92
|
Verified
9.1
13
8.3
82
|
Verified
8.8
11
8.8
82
|
Verified
9.3
12
8.8
90
|
Verified
9.3
15
8.9
91
|
Verified
9.4
13
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
9.0
10
8.3
45
9.0
10
6.7
36
Feature Not Available
8.3
31
8.0
9
7.9
35
Feature Not Available
Self-Service Platform
7.9
34
8.7
9
7.9
35
9.2
10
6.9
31
Feature Not Available
8.4
35
9.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1
16
9.8(won by 1.7)
9
8.2
14
9.4(won by 1.2)
8
8.7
14
9.6(won by 0.9)
8
Channels
9.1
18
9.8(won by 0.7)
11
9.4
18
9.8(won by 0.4)
8
9.6(won by 0.4)
19
9.2
8
7.6
11
8.9(won by 1.3)
6
8.8
12
9.4(won by 0.6)
8
Insight
8.6
12
9.0(won by 0.4)
5
8.6
15
9.5(won by 0.9)
7
8.6
18
9.3(won by 0.7)
7
9.6(won by 0.2)
16
9.4
8
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Helpwise are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Helpwise is categorized as Email Client, Conversational Support, Customer Communications Management, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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