Compare Crisp and Helpwise 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
Free
$12.00 1 User Per Month
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in providing a wide range of features at a competitive price, with users highlighting its excellent customer support and the ability to track conversations effectively through its chat plugin. This makes it a strong choice for small businesses looking for value.
- Users say Helpwise stands out for its organizational capabilities, particularly with its colorful tagging system and internal notes that enhance team collaboration. Reviewers appreciate how these features help maintain communication, especially for remote teams.
- According to verified reviews, Crisp's user interface is praised for being both clean and powerful, allowing for a variety of functions that cater to different business needs. This versatility is a significant advantage for users who require a multi-functional tool.
- Reviewers mention that Helpwise is particularly easy to adopt, with many users noting that their teams experienced minimal friction during training. This ease of use can be a crucial factor for businesses looking to implement new software quickly.
- G2 reviewers highlight that while Crisp has a slightly lower overall satisfaction score, it still offers a robust feature set that is customizable to fit specific needs. Users appreciate the responsive support that helps them maximize the platform's capabilities.
- Users report that Helpwise's support is consistently quick and reliable, which is essential for teams that rely on timely assistance. This level of support can significantly enhance the user experience, especially when issues arise during critical operations.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Crisp
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.8
152
8.9
124
Ease of Use
9.0
155
9.0
126
Ease of Setup
8.9
128
9.1
82
Ease of Admin
8.8
104
9.1
82
Quality of Support
9.1
152
9.2
116
Has the product been a good partner in doing business?
8.9
104
9.4
78
Product Direction (% positive)
9.3
145
9.4
102
Features by Category
Ticket and Case Management
8.6
45
9.0
24
8.8
46
|
Verified
9.1
25
8.6
47
|
Verified
9.1
23
8.5
45
|
Verified
9.0
20
7.7
38
8.8
19
8.9
46
|
Verified
9.0
26
8.9
46
9.1
25
8.8
39
|
Verified
8.0
24
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Feature Not Available
9.2
44
|
Verified
9.4
24
9.6
51
|
Verified
9.2
22
9.2
45
|
Verified
8.4
19
8.2
35
7.0
16
Platform
8.8
52
|
Verified
7.4
23
8.4
102
|
Verified
8.6
20
8.9
55
|
Verified
8.8
26
8.9
51
|
Verified
8.9
21
8.2
51
|
Verified
8.0
21
8.5
52
|
Verified
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Generative AI
Not enough data
8.1
7
Not enough data
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Support Automation
Not enough data
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
8.8
12
9.2
100
|
Verified
9.2
15
8.4
75
|
Verified
8.8
11
9.3
88
|
Verified
8.9
11
8.7
61
|
Verified
Feature Not Available
Internal Use
8.4
102
|
Verified
8.6
20
8.8
92
|
Verified
9.1
13
8.3
82
|
Verified
8.8
11
8.8
83
|
Verified
9.3
12
8.8
92
|
Verified
9.3
15
8.9
91
|
Verified
9.4
13
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
9.0
10
8.3
45
9.0
10
6.7
36
Feature Not Available
8.3
31
8.0
9
7.9
35
Feature Not Available
Self-Service Platform
7.9
34
8.7
9
7.9
35
9.2
10
6.9
31
Feature Not Available
8.4
35
9.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1
16
9.8(won by 1.7)
9
8.2
14
9.4(won by 1.2)
8
8.7
14
9.6(won by 0.9)
8
Channels
9.1
18
9.8(won by 0.7)
11
9.4
18
9.8(won by 0.4)
8
9.6(won by 0.4)
19
9.2
8
7.6
11
8.9(won by 1.3)
6
8.8
12
9.4(won by 0.6)
8
Insight
8.6
12
9.0(won by 0.4)
5
8.6
15
9.5(won by 0.9)
7
8.6
18
9.3(won by 0.7)
7
9.6(won by 0.2)
16
9.4
8
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Helpwise are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Helpwise is categorized as Email Client, Conversational Support, Customer Communications Management, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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