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Compare Crisp and Helpshift 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
Free
Starting at $150.00 Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpshift excels in user-friendliness, with many users highlighting its intuitive interface that makes tracking customer tickets straightforward. One user mentioned, "It's easy to track all tickets as a support member for all customers," which is a significant advantage for teams managing multiple inquiries.
- Users say Crisp stands out for its exceptional customer support, with feedback noting that the team is "very responsive and friendly." This level of support can be crucial for businesses that rely on timely assistance to resolve customer issues.
- Reviewers mention that Helpshift offers robust integration capabilities, particularly with Unity, making it a great choice for businesses in the gaming sector. Users appreciate the ease of configuring notifications and app settings, which enhances their operational efficiency.
- According to verified reviews, Crisp's user interface is praised for being both clean and powerful, allowing for a wide range of functions beyond just live chat. This versatility is appealing to small businesses looking for an all-in-one solution, as noted by users who enjoy the chat plugin and tracking capabilities.
- G2 reviewers highlight that Helpshift's offline FAQ feature is a valuable tool for customer support, enabling users to access information even without an internet connection. This feature is particularly beneficial for businesses that want to ensure continuous support availability.
- Users report that while Helpshift has a strong feature set, Crisp's pricing model, which includes a free tier, makes it more accessible for small businesses. This affordability, combined with its customizable features, positions Crisp as a compelling option for startups and smaller teams.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Free Trial
Crisp
Free Trial is available
Helpshift
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.6
295
Ease of Use
9.0
152
8.8
295
Ease of Setup
8.9
126
8.2
139
Ease of Admin
8.8
101
8.4
138
Quality of Support
9.1
149
8.4
275
Has the product been a good partner in doing business?
8.9
102
8.5
134
Product Direction (% positive)
9.3
142
7.9
288
Features by Category
Ticket and Case Management
8.6
45
8.7
161
|
Verified
8.8
45
|
Verified
8.7
163
|
Verified
8.6
47
|
Verified
8.5
167
|
Verified
8.5
45
|
Verified
8.5
169
7.7
38
8.1
122
|
Verified
8.9
46
|
Verified
8.5
164
|
Verified
8.9
45
8.3
161
|
Verified
8.8
39
|
Verified
8.4
87
Generative AI
8.3
24
Feature Not Available
8.2
24
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.6
150
|
Verified
9.2
44
|
Verified
8.4
150
|
Verified
9.6
50
|
Verified
8.7
125
|
Verified
9.2
45
|
Verified
8.0
44
8.2
35
9.0
18
Platform
8.8
51
|
Verified
8.5
74
|
Verified
8.4
102
|
Verified
8.1
126
|
Verified
8.9
55
|
Verified
8.4
75
|
Verified
8.9
51
|
Verified
8.2
65
|
Verified
8.2
51
|
Verified
7.8
139
|
Verified
8.5
52
|
Verified
7.8
144
|
Verified
Responses
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Platform
Not enough data
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Support Automation
Not enough data
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Feature Not Available
8.2
34
Feature Not Available
7.1
35
Feature Not Available
Communication
9.3
101
|
Verified
8.6
110
|
Verified
9.2
100
|
Verified
8.4
120
|
Verified
8.4
75
|
Verified
8.7
86
|
Verified
9.3
88
|
Verified
8.9
105
|
Verified
8.7
61
|
Verified
9.3
14
Internal Use
8.4
102
|
Verified
8.1
126
|
Verified
8.8
92
|
Verified
9.2
102
|
Verified
8.3
82
|
Verified
8.8
77
|
Verified
8.8
82
|
Verified
9.0
97
|
Verified
8.8
90
|
Verified
8.8
83
|
Verified
8.9
91
|
Verified
8.8
92
|
Verified
Generative AI
7.2
24
Feature Not Available
Self-Service Experience
8.5
46
8.8
148
8.3
45
8.5
138
6.7
36
8.2
107
8.3
31
8.9
21
7.9
35
8.9
21
Self-Service Platform
7.9
34
8.1
22
7.9
35
8.6
23
6.9
31
8.2
17
8.4
35
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Feature Not Available
7.9
12
Feature Not Available
Categories
Categories
Shared Categories
Crisp and Helpshift are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
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