# Cresta vs Dialpad Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Support excels in user satisfaction, with many praising its ease of use and extensive features. Users specifically highlight the **voicemail drop feature** as a standout, making their workflow significantly smoother.
- **Users say** that Cresta's real-time coaching capabilities have notably improved productivity among team members. Reviewers appreciate how representatives receive **real-time prompts** to enhance their conversations, which helps them avoid delays in feedback from managers.
- **According to verified reviews** , Dialpad Support has a more robust implementation process, with users noting a quick and intuitive onboarding experience. This contrasts with Cresta, which, while effective, has fewer recent reviews indicating its setup process.
- **Reviewers mention** that both products offer quality support, but Dialpad Support has a slight edge in overall satisfaction ratings. Users have noted that the support team is responsive and dedicated, often going above and beyond to assist.
- **G2 reviewers highlight** that while Cresta provides valuable insights and AI-driven suggestions, Dialpad Support's comprehensive feature set and user-friendly interface make it a more favorable choice for those seeking a versatile tool.
- **Users report** that Dialpad Support's market presence and user base are significantly larger, which may contribute to a more vibrant community and resource availability compared to Cresta, which has fewer total reviews and a smaller market share.



| | Cresta | Dialpad Support | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 43 | 695 | 
| **Largest Market Segment** | Mid-Market (45.2% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | No pricing available | $15.00 1 Organizer Month | 

---
## Top Pros & Cons

### Cresta

Pros:
- Call Recording (2 reviews)
- Ease of Use (2 reviews)

Cons:
- AI Inaccuracy (2 reviews)
- Poor Understanding (2 reviews)

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

---
## Ratings Comparison
| Rating | Cresta | Dialpad Support | 
|---|---|---|
  | **Meets Requirements** | 8.4 (31 reviews) | 8.9 (454 reviews) | 
  | **Ease of Use** | 9.1 (31 reviews) | 8.9 (586 reviews) | 
  | **Ease of Setup** | 8.0 (10 reviews) | 9.0 (253 reviews) | 
  | **Ease of Admin** | 8.7 (10 reviews) | 8.8 (200 reviews) | 
  | **Quality of Support** | 8.8 (31 reviews) | 8.8 (425 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (9 reviews) | 9.0 (197 reviews) | 
  | **Product Direction (% positive)** | 8.3 (28 reviews) | 9.0 (429 reviews) | 

---
## Pricing

### Cresta

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 7.8/10 | 53 |

#### Lead Facilitation

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.2 (18 reviews) | 
| **Lead Qualification** | Not enough data | 7.8 (34 reviews) | 
| **Lead Follow-up** | Not enough data | 7.7 (37 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.2 (19 reviews) | 

#### Organization

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.7 (17 reviews) | 
| **Data Entry** | Not enough data | 8.0 (43 reviews) | 
| **Integrations / APIs** | Not enough data | 7.9 (42 reviews) | 

#### Performance Analysis

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Coaching ** | Not enough data | 8.4 (46 reviews) | 
| **Peformance Tracking** | Not enough data | 8.7 (47 reviews) | 

#### Sales Analysis

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.4 (16 reviews) | 
| **Sales Forecasting ** | Not enough data | 7.2 (16 reviews) | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 8.1/10 | 35 |

#### Dialing Options

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.8 (30 reviews) | 
| **Progressive Dialing** | Not enough data | 8.7 (28 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (24 reviews) | 
| **Callback Scheduling ** | Not enough data | 7.7 (8 reviews) | 
| **Call Recording ** | Not enough data | 9.1 (31 reviews) | 

#### Automation

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 7.2 (9 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (25 reviews) | 
| **Call Scrubbing** | Not enough data | 6.2 (7 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 101 |

#### Call Analytics

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Call Recording** | Not enough data | 9.2 (99 reviews) | 
| **Machine Learning** | Not enough data | 8.3 (93 reviews) | 
| **Call Analysis** | Not enough data | 8.5 (97 reviews) | 
| **Lead Qualification** | Not enough data | 8.2 (48 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.6 (81 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (92 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (34 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Quality Assurance

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 177 |

#### Channels

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Voice** | Not enough data | 8.8 (158 reviews) | 
| **Social** | Not enough data | 8.3 (114 reviews) | 
| **Web Chat** | Not enough data | Feature Not Available | 
| **Mobile SMS** | Not enough data | 8.4 (132 reviews) | 
| **Email** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.3 (36 reviews) | 

#### Functions

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Session Routing** | Not enough data | 8.9 (129 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (135 reviews) | 
| **Concurrent Calling** | Not enough data | 8.4 (130 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (140 reviews) | 
| **Auto Dialer** | Not enough data | 8.5 (108 reviews) | 
| **IVR** | Not enough data | 8.6 (120 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (128 reviews) | 
| **Persistent Data** | Not enough data | 8.6 (123 reviews) | 

#### Agentic AI - Contact Center

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.5 (136 reviews) | 
| **Administrator Access** | Not enough data | 8.7 (123 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.5 (138 reviews) | 
| **Session Recording** | Not enough data | 8.7 (142 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Feature Not Available | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Data Ingestion

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | 

#### Presentation

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Report Creation** | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 71 |

#### Platform Basics

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (64 reviews) | 
| **Dashboard** | Not enough data | 8.9 (65 reviews) | 
| **Performance** | Not enough data | 9.0 (68 reviews) | 

#### Platform Content

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Automation** | Not enough data | 8.5 (67 reviews) | 
| **File Sharing** | Not enough data | 7.6 (60 reviews) | 
| **Content Library** | Not enough data | 7.9 (61 reviews) | 

#### Platform Additional Functionality

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (65 reviews) | 
| **Mobility** | Not enough data | 8.5 (60 reviews) | 
| **Forecasting** | Not enough data | 8.7 (63 reviews) | 
| **Task Management** | Not enough data | 8.8 (64 reviews) | 
| **Portal** | Not enough data | 8.9 (62 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Responses

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Responses

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 8.6/10 | 68 |

#### Platform

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.0 (40 reviews) | 
| **Mobile Access** | Not enough data | 8.8 (47 reviews) | 
| **Queue Management** | Not enough data | 8.6 (53 reviews) | 
| **Call Routing** | Not enough data | 8.7 (59 reviews) | 
| **Call Back** | Not enough data | 8.9 (57 reviews) | 
| **IVR** | Not enough data | 8.5 (42 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.7 (51 reviews) | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.5 (19 reviews) | 

#### Workforce Management

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (61 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (57 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Call Recording** | Not enough data | 8.9 (65 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.5 (61 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 8.4/10 | 98 |

#### Agentic AI - Outbound Call Tracking

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Record Calls** | Not enough data | 9.4 (91 reviews) | 
| **Generate Location** | Not enough data | 8.7 (74 reviews) | 
| **Call Types** | Not enough data | 9.0 (83 reviews) | 
| **Click-to-Call** | Not enough data | 8.9 (86 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (81 reviews) | 
| **Information Locater** | Not enough data | 8.6 (80 reviews) | 
| **Record Prospect Data** | Not enough data | 8.4 (72 reviews) | 

#### Insights

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (80 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (85 reviews) | 
| **Automated Voicemails** | Not enough data | 8.5 (78 reviews) | 
| **Automated Emails** | Not enough data | 7.0 (31 reviews) | 
| **Sorts Prospects** | Not enough data | 6.9 (31 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | 8.6/10 | 27 |
| **Dialpad Support** | 8.7/10 | 59 |

#### Agentic AI - Sales Coaching

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Knowledge Base** | 8.1 (24 reviews) | 8.8 (47 reviews) | 
| **Coaching Materials** | 8.7 (22 reviews) | 8.9 (46 reviews) | 
| **Playbook Creation** | Feature Not Available | 8.7 (19 reviews) | 
| **Video Record** | Feature Not Available | 8.6 (40 reviews) | 

#### Feedback

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Review** | 8.7 (22 reviews) | 8.7 (44 reviews) | 
| **Scorecard** | 8.5 (19 reviews) | 8.6 (18 reviews) | 
| **Coaching Card** | 9.0 (19 reviews) | 8.7 (44 reviews) | 
| **Leaderboard** | 8.6 (19 reviews) | 8.7 (47 reviews) | 
| **Real-Time Updates** | 8.9 (20 reviews) | 8.8 (48 reviews) | 
| **Notifications** | 8.1 (19 reviews) | 9.0 (49 reviews) | 
| **Competition** | 8.4 (17 reviews) | 8.0 (17 reviews) | 

#### Generative AI

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (13 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Dialpad Support** | 8.8/10 | 54 |

#### Platform

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (53 reviews) | 
| **Integration APIs** | Not enough data | 8.7 (52 reviews) | 
| **Internationalization** | Not enough data | 9.0 (50 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (52 reviews) | 
| **Performance** | Not enough data | 9.0 (53 reviews) | 
| **Mobility** | Not enough data | 8.7 (52 reviews) | 
| **Reporting** | Not enough data | 8.7 (50 reviews) | 
| **Dashboards** | Not enough data | 8.9 (48 reviews) | 

#### Workforce Management Platform Features

| Feature | Cresta | Dialpad Support | 
|---|---|---|
| **Labor Forecasting** | Not enough data | 8.8 (52 reviews) | 
| **Shift Scheduling** | Not enough data | 9.4 (54 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 8.8 (51 reviews) | 
| **Absence & Leave Management** | Not enough data | 8.1 (52 reviews) | 
| **Skills Management** | Not enough data | 8.5 (51 reviews) | 
| **Succession Planning** | Not enough data | 8.2 (48 reviews) | 
| **Workforce Analytics** | Not enough data | 8.7 (50 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.9 (50 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 8.3 (46 reviews) | 
| **Team Communication** | Not enough data | 9.0 (49 reviews) | 

---
## Categories
**Shared Categories (2):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Cresta (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Chatbots Software](https://www.g2.com/categories/chatbots), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Dialpad Support (7):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Cresta | Dialpad Support | 
|---|---|---|
| **Small-Business** | 11.9% | 38.5% | 
| **Mid-Market** | 45.2% | 55.8% | 
| **Enterprise** | 42.9% | 5.7% | 

### By Industry

#### Cresta

- **Leisure, Travel & Tourism:** 21.4%
- **Hospitality:** 21.4%
- **Telecommunications:** 9.5%
- **Marketing and Advertising:** 7.1%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Professional Training & Coaching:** 4.8%
- **Utilities:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 9.5%

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

---
## Alternatives

### Alternatives to Cresta

- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6659 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3570 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)

---
## Top Discussions

### Cresta

No discussions available for this product.

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cresta-vs-dialpad-support)