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At a Glance
Market Segments
Small-Business (44.0% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$25/user/month* (billed annually)
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Platform
Star Rating
(3,784)4.5 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Creatio's WYSIWYG Editor scores a remarkable 9.5, allowing for intuitive and user-friendly content creation, while Salesforce Platform's editor, scoring 8.4, is seen as less flexible and harder to navigate.
- Reviewers mention that Creatio excels in Workflow Management with a score of 9.6, highlighting its robust automation capabilities, whereas Salesforce Platform, with a score of 9.0, is noted for its workflow features but lacks the same level of customization.
- G2 users indicate that Creatio's Data Security is rated at 9.3, with many praising its comprehensive security measures, while Salesforce Platform, scoring 9.1, is considered secure but has received feedback about occasional vulnerabilities in data handling.
- Users on G2 report that Creatio's Quality of Support is rated at 9.1, with many reviewers appreciating the responsiveness and helpfulness of the support team, compared to Salesforce Platform's score of 8.5, where users have mentioned longer wait times for assistance.
- Reviewers say that Creatio shines in Customized Branding with a score of 9.0, allowing businesses to tailor their interface effectively, while Salesforce Platform, scoring 8.6, offers branding options but is seen as less comprehensive in customization.
- Users report that Creatio's App Templates score a solid 9.0, with many finding the pre-built templates highly useful for quick deployment, whereas Salesforce Platform's score of 8.7 indicates a good selection but with fewer options that cater to specific business needs.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Salesforce Platform
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Free Trial
Creatio
Free Trial is available
Salesforce Platform
Free Trial is available
Ratings
Meets Requirements
9.1
222
8.9
2,210
Ease of Use
9.0
249
8.5
2,974
Ease of Setup
8.4
150
8.4
1,771
Ease of Admin
8.6
119
8.5
764
Quality of Support
9.1
220
8.5
1,973
Has the product been a good partner in doing business?
9.2
118
8.8
761
Product Direction (% positive)
9.2
207
8.7
2,178
Features by Category
Sales Force Automation
9.0
152
|
Verified
Not enough data
9.0
91
Not enough data
8.9
144
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
8.7
117
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
8.6
129
|
Verified
Not enough data
8.8
125
|
Verified
Not enough data
8.9
121
|
Verified
Not enough data
Marketing Automation
8.8
132
|
Verified
Not enough data
8.9
123
|
Verified
Not enough data
9.1
141
|
Verified
Not enough data
8.9
109
|
Verified
Not enough data
Customer Support
9.1
122
|
Verified
Not enough data
8.8
113
|
Verified
Not enough data
8.9
128
|
Verified
Not enough data
8.8
110
|
Verified
Not enough data
9.1
115
|
Verified
Not enough data
Reporting & Analytics
8.8
147
|
Verified
Not enough data
9.0
155
|
Verified
Not enough data
8.7
120
|
Verified
Not enough data
Mobile & Social
8.6
115
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.5
122
|
Verified
Not enough data
Platform
8.8
96
|
Verified
Not enough data
9.0
97
|
Verified
Not enough data
8.8
97
|
Verified
Not enough data
8.7
70
Not enough data
8.9
79
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.8
91
|
Verified
Not enough data
8.6
76
|
Verified
Not enough data
Integration
8.8
98
|
Verified
Not enough data
8.7
81
|
Verified
Not enough data
8.5
75
Not enough data
Generative AI
9.0
28
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Masking
Not enough data
9.5
14
Not enough data
9.5
14
Not enough data
9.4
14
Not enough data
9.6
14
Not enough data
8.9
14
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
286
Not enough data
8.8
275
Not enough data
9.3
299
Not enough data
9.0
298
Not enough data
9.2
300
Not enough data
9.0
287
Automation
Not enough data
9.0
319
Not enough data
8.9
310
Not enough data
9.0
317
Development
Not enough data
8.9
290
Not enough data
8.6
251
Not enough data
8.5
242
Not enough data
9.0
269
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Functionality
Not enough data
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
101
Management
Not enough data
9.1
100
Not enough data
9.1
102
Not enough data
9.2
105
Not enough data
9.1
103
Security
Not enough data
9.3
107
Agentic AI - Cloud Migration
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.7
19
Functionality
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.0
26
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
8.9
28
Not enough data
9.2
26
Functionality
Not enough data
8.6
299
Not enough data
9.1
313
Not enough data
9.2
308
Not enough data
8.9
304
Not enough data
8.5
288
Not enough data
9.1
309
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
Not enough data
8.9
6
Not enough data
8.1
7
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
Not enough data
7.2
6
Not enough data
7.2
6
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
Not enough data
8.1
6
Not enough data
6.9
6
Functionality
Not enough data
8.7
75
Not enough data
8.7
76
Not enough data
9.0
78
Not enough data
8.8
75
Not enough data
9.3
76
Not enough data
9.1
78
Type
Not enough data
8.7
73
Not enough data
8.8
74
Reporting
Not enough data
8.9
73
Not enough data
8.9
74
Not enough data
9.0
14
Not enough data
9.5
13
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.6
13
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.7
13
Not enough data
8.5
13
Generative AI - Identity and Access Management (IAM)
Not enough data
7.8
13
Not enough data
7.6
13
Not enough data
7.8
13
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.3
70
Not enough data
9.4
70
Not enough data
9.2
70
Functionality
Not enough data
9.4
71
Not enough data
9.4
70
Not enough data
9.5
71
Processes
Not enough data
9.2
71
Not enough data
9.4
71
Not enough data
9.3
71
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
70
Not enough data
8.5
68
Not enough data
8.7
68
Not enough data
8.5
68
Data Control
Not enough data
8.6
67
Not enough data
8.6
68
Not enough data
9.0
68
Agentic AI - Drag and Drop App Builder
Not enough data
9.1
24
Not enough data
9.0
24
Not enough data
8.8
24
Functionality
Not enough data
9.1
130
Not enough data
8.8
129
Not enough data
8.8
127
Not enough data
9.2
128
Not enough data
8.7
128
Not enough data
8.8
128
Not enough data
9.1
127
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
8.7
33
Support
Not enough data
9.3
33
Not enough data
9.0
33
Not enough data
9.3
33
Agentic AI - AI Code Generation
Not enough data
8.9
21
Not enough data
8.8
21
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
8.7
22
Agentic AI - Software Testing
Not enough data
9.0
24
Not enough data
8.9
24
Not enough data
9.0
24
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
Not enough data
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
Not enough data
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
Not enough data
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
Application Design
Not enough data
8.6
234
Not enough data
8.7
231
Not enough data
8.7
255
Not enough data
8.6
244
Not enough data
8.9
265
Data Control
Not enough data
8.9
262
Not enough data
8.8
264
Not enough data
9.2
262
Publishing
Not enough data
8.9
241
Not enough data
8.9
249
Not enough data
8.9
238
Agentic AI - Low-Code Development Platforms
Not enough data
9.1
50
Not enough data
9.2
48
Not enough data
9.0
49
Development
Not enough data
8.7
563
Not enough data
8.6
552
Not enough data
8.7
509
Not enough data
8.6
548
Not enough data
8.6
508
Database
Not enough data
9.0
544
Not enough data
8.8
599
Not enough data
8.5
489
Not enough data
8.6
550
Not enough data
8.6
579
Infrastructure
Not enough data
8.5
549
Not enough data
8.1
519
Not enough data
9.1
572
User Interface Design
9.5
22
8.5
139
|
Verified
9.0
23
8.7
157
|
Verified
9.0
24
8.8
158
|
Verified
9.5
28
9.1
156
|
Verified
Data Control
9.0
25
9.0
153
|
Verified
9.0
25
8.9
158
|
Verified
9.4
25
9.2
158
|
Verified
Publishing
9.2
24
8.8
147
|
Verified
9.2
23
9.0
152
9.3
23
8.9
149
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
8.7
39
Not enough data
8.8
39
Not enough data
8.6
39
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Salesforce Platform are categorized as No-Code Development Platforms
Unique Categories
Salesforce Platform is categorized as Application Development Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, Identity and Access Management (IAM), Cloud Platform as a Service (PaaS), DevOps Platforms, and AI Code Generation
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
7.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
3.3%
Other
60.4%
Alternatives
Discussions
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2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
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5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
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2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
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2 Comments
CB
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It has...Read more
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