1. [Home](https://www.g2.com/) 2. ... 3. [CRM Software](https://www.g2.com/categories/crm) 4. [Creatio Discussions](https://www.g2.com/products/creatio/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2fc9cc74e69f87c8bb89d7a37181ecc7/creatio.png "Product Avatar Image") ![Reward for good Creatio reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35517/medal.svg "Reward for good Creatio reviews") ](/products/creatio/reviews) [ Creatio ](/products/creatio/reviews) (358)4.6/5 Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation. Show More * * * ### 80.0 Nps Score Already have Creatio? ### All Creatio Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Creatio used for? ](/discussions/what-is-creatio-used-for) What is Creatio used for? [ Sales Platforms Software ](https://www.g2.com/tags/sales-platforms-software)[ Retail Analytics Software ](https://www.g2.com/tags/retail-analytics-software)[ Workflow Management Software ](https://www.g2.com/tags/workflow-management-software)[ Digital Process Automation (DPA) Software ](https://www.g2.com/tags/digital-process-automation-dpa-software) [ Retail Distributed Order Management Systems ](https://www.g2.com/tags/retail-distributed-order-management-systems)[ Trade Promotion Management Software ](https://www.g2.com/tags/trade-promotion-management-software)[ No-Code Development Platforms ](https://www.g2.com/tags/no-code-development-platforms)[ Sales Analytics Software ](https://www.g2.com/tags/sales-analytics-software)[ Low-Code Development Platforms ](https://www.g2.com/tags/low-code-development-platforms)[ CRM Software ](https://www.g2.com/tags/crm-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ email marketing software ](https://www.g2.com/tags/email-marketing-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Lead Capture Software ](https://www.g2.com/tags/lead-capture-software)[ Digital Process Automation Software Questions ](https://www.g2.com/topics/digital-process-automation) Show More * * * \<0\>0\>Upvotes 0 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Creatio+questions+and+get+answers+from+expert+users+in+our+Creatio+Discussions+section.&title=Creatio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Creatio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Creatio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss%0aAsk+Creatio+questions+and+get+answers+from+expert+users+in+our+Creatio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Creatio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss%0aAsk+Creatio+questions+and+get+answers+from+expert+users+in+our+Creatio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC Loading... [Mark C.](https://www.g2.com/users/78815c9b-43d0-4efa-9f66-bb1980bc6928 "Mark C.") • almost 10 years ago Logistiek Coördinator at Perry Sport More Options - [ # what makes bpm'online better than other CRM systems ](/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) compare your product to few other CRM systems [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ CRM Software ](https://www.g2.com/tags/crm-software) * * * \<0\>0\>Upvotes 1 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Creatio+questions+and+get+answers+from+expert+users+in+our+Creatio+Discussions+section.&title=Creatio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Creatio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Creatio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss%0aAsk+Creatio+questions+and+get+answers+from+expert+users+in+our+Creatio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Creatio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss%0aAsk+Creatio+questions+and+get+answers+from+expert+users+in+our+Creatio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/creatio/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1930c008594df667c29cb97114fb1d5a/creatio.svg "Product Avatar Image") ### Have you used Creatio before? Answer a few questions to help the Creatio community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreatio%2Fdiscuss%3Fsmall_ask%3Dcreatio) No ## Top Contributors in Creatio 1 ![Jordan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan Z.") JZ Loading... ### [Jordan Z.](https://www.g2.com/users/9cc73860-1614-4bc5-82b6-f67388910944 "Jordan Z.") Managing Director - CEO 1 pt 2 ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC Loading... ### [Mark C.](https://www.g2.com/users/78815c9b-43d0-4efa-9f66-bb1980bc6928 "Mark C.") Logistiek Coördinator 1 pt 3 CZ Loading... ### [Chelsea carrisa Z.](https://www.g2.com/users/0897163a-1614-4a61-b310-24958daa0ff1 "Chelsea carrisa Z.") Wira 1 pt 4 IT Loading... ### [Irene T.](https://www.g2.com/users/102dbebc-0ebd-43e2-98e3-bb23fcf7bf85 "Irene T.") CRO 1 pt