# Agentforce 360 Platform (formerly Salesforce Platform) vs Creatio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that while both platforms offer user-friendly experiences, Creatio stands out for its low-code capabilities, allowing users to rapidly develop and customize applications without extensive coding knowledge. Users appreciate the ease of designing workflows and automating business processes, making it particularly appealing for developers.
- **Users say** that Agentforce 360 Platform excels in its ability to facilitate customer interactions, especially through website integrations. Reviewers highlight how the platform enhances lead capture processes, showcasing its effectiveness in driving conversations and improving overall customer engagement.
- **According to verified reviews** , Creatio receives high marks for its quality of support, with users noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that require ongoing assistance and guidance during their implementation and usage of the platform.
- **Reviewers mention** that Agentforce 360 Platform is particularly beneficial for non-technical users, enabling them to build and deploy sophisticated AI agents quickly. This feature boosts productivity and fosters smoother collaboration, making it a strong choice for teams looking to leverage AI without deep technical expertise.
- **G2 reviewers highlight** that both platforms have similar ease of setup scores, but Creatio's agile and flexible interface is frequently praised for its intuitive design. Users find it easy to navigate, which can significantly reduce the learning curve for new users.
- **Users report** that while Agentforce 360 Platform has a larger market presence and a wealth of resources due to its extensive user base, Creatio's focus on small businesses allows it to cater specifically to their unique needs, providing tailored solutions that resonate well with smaller teams.



| | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 4,003 | 313 | 
| **Largest Market Segment** | Mid-Market (45.6% of reviews) | Small-Business (43.7% of reviews) | 
| **Entry Level Price** | $25/user/month*  (billed annually) | Starting at $40.00 1 user Per Month | 

---
## Top Pros & Cons

### Agentforce 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1592 reviews)
- Features (780 reviews)

Cons:
- Learning Curve (561 reviews)
- Complexity (525 reviews)

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

---
## Ratings Comparison
| Rating | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2367 reviews) | 9.1 (224 reviews) | 
  | **Ease of Use** | 8.5 (3136 reviews) | 9.1 (251 reviews) | 
  | **Ease of Setup** | 8.4 (1915 reviews) | 8.4 (152 reviews) | 
  | **Ease of Admin** | 8.5 (805 reviews) | 8.6 (120 reviews) | 
  | **Quality of Support** | 8.5 (2111 reviews) | 9.1 (222 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (800 reviews) | 9.2 (119 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2330 reviews) | 9.2 (209 reviews) | 

---
## Pricing

### Agentforce 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | 8.8/10 | 187 |

#### Sales Force Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 9.0 (152 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 9.0 (91 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.9 (144 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.8 (148 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 8.7 (117 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.7 (132 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 8.6 (129 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.8 (125 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.9 (121 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Email Marketing** | Not enough data | 8.8 (132 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 8.9 (123 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 9.1 (141 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 8.9 (109 reviews) ✓ Verified | 

#### Customer Support

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Case Management** | Not enough data | 9.1 (122 reviews) ✓ Verified | 
| **Customer Support Portal** | Not enough data | 8.8 (113 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.9 (128 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 8.8 (110 reviews) ✓ Verified | 
| **Support Analytics** | Not enough data | 9.1 (115 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (147 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.0 (155 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (120 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 8.6 (115 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 8.5 (110 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 8.5 (122 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Customization** | Not enough data | 8.8 (96 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 9.0 (97 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (97 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.7 (70 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 8.9 (79 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | Not enough data | 8.7 (82 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.8 (91 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.6 (76 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.8 (98 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.7 (81 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.5 (75 reviews) | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (28 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | 8.8/10 | 6 |

#### Ticket and Case Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | 9.3 (5 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Customer Service** | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |
| **Creatio** | N/A | N/A |

#### Data Masking

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Sensitive Fields** | 9.5 (14 reviews) | Not enough data | 
| **Dynamic Masking** | 9.2 (14 reviews) | Not enough data | 
| **Static Masking** | 9.1 (13 reviews) | Not enough data | 
| **Consistent Masking** | 9.2 (13 reviews) | Not enough data | 
| **Random Masking** | 8.6 (13 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | 9.0/10 | 25 |

#### Setup

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Activities** | Not enough data | 9.2 (22 reviews) | 
| **Flows** | Not enough data | 8.9 (22 reviews) | 
| **Dependencies** | Not enough data | 8.9 (19 reviews) | 
| **Notifications** | Not enough data | 9.1 (24 reviews) | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Updates** | Not enough data | 8.9 (19 reviews) | 
| **Audit Trail** | Not enough data | 8.9 (18 reviews) | 
| **Integration** | Not enough data | 8.8 (20 reviews) | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (10 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 370 |
| **Creatio** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Application Deployment** | 8.9 (281 reviews) | Not enough data | 
| **Native Deployment** | 8.8 (272 reviews) | Not enough data | 
| **Data Security** | 9.3 (294 reviews) | Not enough data | 
| **Access Control** | 9.0 (294 reviews) | Not enough data | 
| **Scalability** | 9.2 (296 reviews) | Not enough data | 
| **Lifecycle Management** | 9.0 (283 reviews) | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Workflow Automation** | 9.0 (321 reviews) | Not enough data | 
| **Workflow Mapping** | 8.9 (307 reviews) | Not enough data | 
| **Real-Time Updates** | 9.1 (314 reviews) | Not enough data | 

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Application Templates** | 8.9 (284 reviews) | Not enough data | 
| **UI Code Extending** | 8.6 (245 reviews) | Not enough data | 
| **WYSIWYG Editor** | 8.5 (235 reviews) | Not enough data | 
| **Collaborative Development** | 9.0 (265 reviews) | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Audit log** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | 8.5/10 | 30 |

#### Channels

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Voice** | Not enough data | 8.8 (17 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.1 (17 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.2 (16 reviews) | 
| **Mobile SMS** | Not enough data | 8.3 (17 reviews) | 
| **Email** | Not enough data | 8.8 (19 reviews) | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.3 (5 reviews) | 

#### Functions

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Session Routing** | Not enough data | 8.5 (19 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (18 reviews) | 
| **Concurrent Calling** | Not enough data | 8.9 (19 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.5 (14 reviews) | 
| **Auto Dialer** | Not enough data | 7.9 (15 reviews) | 
| **IVR** | Not enough data | 8.4 (16 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (16 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.5 (17 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (19 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.3 (22 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.0 (23 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 7.7 (15 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.2 (18 reviews) | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |
| **Creatio** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Migration** | 9.2 (104 reviews) | Not enough data | 
| **Data Variety** | 9.1 (99 reviews) | Not enough data | 
| **Alerts and Logging** | 8.9 (99 reviews) | Not enough data | 
| **Data Replication** | 8.7 (96 reviews) | Not enough data | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Backup and Recovery** | 9.1 (96 reviews) | Not enough data | 
| **Integration Variety** | 9.0 (98 reviews) | Not enough data | 
| **Access and Security** | 9.2 (102 reviews) | Not enough data | 
| **Real time Monitoring** | 9.1 (99 reviews) | Not enough data | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Protection** | 9.3 (103 reviews) | Not enough data | 

#### Agentic AI - Cloud Migration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (14 reviews) | Not enough data | 
| **Decision Making** | 8.3 (15 reviews) | Not enough data | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |
| **Creatio** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Dashboard** | 9.1 (27 reviews) | Not enough data | 
| **Reporting** | 9.2 (27 reviews) | Not enough data | 
| **Integrations** | 9.2 (28 reviews) | Not enough data | 
| **End-user management** | 9.0 (27 reviews) | Not enough data | 
| **Audit trails** | 9.0 (25 reviews) | Not enough data | 
| **APIs** | 8.8 (25 reviews) | Not enough data | 
| **Mobile SDK** | 8.7 (24 reviews) | Not enough data | 
| **Customizable design** | 8.9 (27 reviews) | Not enough data | 
| **Server-side storage** | 9.1 (25 reviews) | Not enough data | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 347 |
| **Creatio** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Self-registration and self-service** | 8.6 (300 reviews) | Not enough data | 
| **Authentication** | 9.1 (317 reviews) | Not enough data | 
| **Scalability** | 9.2 (314 reviews) | Not enough data | 
| **Consent and preference management** | 8.9 (305 reviews) | Not enough data | 
| **Social login** | 8.6 (290 reviews) | Not enough data | 
| **Customer data linking** | 9.1 (320 reviews) | Not enough data | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Adaptive MFA** | 9.3 (9 reviews) | Not enough data | 
| **Anomaly Detection** | 8.7 (10 reviews) | Not enough data | 
| **Fraudulent Login Detection** | 9.8 (10 reviews) | Not enough data | 
| **Adaptive Authentication Policies** | 9.0 (7 reviews) | Not enough data | 
| **Risk-Based Authentication** | 9.2 (10 reviews) | Not enough data | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Behavioral Biometric Analysis** | 7.9 (8 reviews) | Not enough data | 
| **Liveness Detection** | 8.1 (9 reviews) | Not enough data | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Account Recovery Assistants** | 8.8 (10 reviews) | Not enough data | 
| **Constraint Enforcement** | 7.7 (8 reviews) | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |
| **Creatio** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **User provisioning** | 8.6 (74 reviews) | Not enough data | 
| **Password manager** | 8.7 (76 reviews) | Not enough data | 
| **Single Sign-on** | 8.9 (78 reviews) | Not enough data | 
| **Enforces policies** | 8.7 (74 reviews) | Not enough data | 
| **Authentication** | 9.3 (76 reviews) | Not enough data | 
| **Multi-factor authentication** | 9.1 (78 reviews) | Not enough data | 

####  Type

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **On-premises solution** | 8.7 (73 reviews) | Not enough data | 
| **Cloud-solution** | 8.7 (75 reviews) | Not enough data | 

####  Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Tracking** | 8.8 (73 reviews) | Not enough data | 
| **Reporting** | 8.9 (74 reviews) | Not enough data | 
| **Access & Permission Change Reporting** | 9.0 (14 reviews) | Not enough data | 
| **Compliance & Audit Trail Export** | 9.4 (12 reviews) | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Adaptive & Contextual Access Control** | 8.3 (12 reviews) | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Identity Lifecycle Management** | 8.8 (12 reviews) | Not enough data | 
| **Self‑Service Account Management** | 8.3 (12 reviews) | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | 7.5 (12 reviews) | Not enough data | 
| **Automated Policy Tuning** | 7.2 (12 reviews) | Not enough data | 
| **Predictive Role Recommendations** | 7.6 (12 reviews) | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | 9.0/10 | 15 |

#### Digital Workflows

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Logic and Conditions** | Not enough data | 9.0 (10 reviews) | 
| **No-Code Or Low-Code** | Not enough data | 9.5 (13 reviews) | 
| **Document Management** | Not enough data | 9.1 (13 reviews) | 

#### Forms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Mapping** | Not enough data | 9.2 (12 reviews) | 
| **Templates** | Not enough data | 9.2 (12 reviews) | 
| **Mobile-Friendly Forms** | Not enough data | 8.5 (12 reviews) | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Workflow Automation** | Not enough data | 9.4 (13 reviews) | 
| **Workflow Mapping** | Not enough data | 9.4 (12 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (11 reviews) | 
| **Robotic Process Automation** | Not enough data | 8.2 (11 reviews) | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Responses

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |
| **Creatio** | N/A | N/A |

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Configuration Management** | 9.2 (61 reviews) | Not enough data | 
| **Access Control** | 9.2 (63 reviews) | Not enough data | 
| **Orchestration** | 9.2 (62 reviews) | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Automation** | 9.3 (63 reviews) | Not enough data | 
| **Integrations** | 9.3 (62 reviews) | Not enough data | 
| **Extensibility** | 9.4 (62 reviews) | Not enough data | 

#### Processes

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Pipeline Control** | 9.2 (62 reviews) | Not enough data | 
| **Workflow Visualization** | 9.4 (62 reviews) | Not enough data | 
| **Continuous Deployment** | 9.2 (62 reviews) | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | 8.7/10 | 11 |

#### Lead Monitoring

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Features** | Not enough data | 9.2 (8 reviews) | 
| **Performance** | Not enough data | 9.3 (10 reviews) | 
| **Identification** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (8 reviews) | 
| **Websites** | Not enough data | 8.8 (8 reviews) | 
| **Social Media** | Not enough data | 7.9 (7 reviews) | 
| **Data** | Not enough data | 8.6 (7 reviews) | 

#### Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Export/Import** | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 8.8 (10 reviews) | 

#### Customization

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Forms** | Not enough data | 8.5 (8 reviews) | 
| **Personalization** | Not enough data | 8.6 (7 reviews) | 
| **Templates** | Not enough data | 9.0 (7 reviews) | 
| **Integration** | Not enough data | 9.0 (8 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Revenue History** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Dashboard Analytics** | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Marketing Leads** | Not enough data | Not enough data | 
| **Contact Capture** | Not enough data | Not enough data | 

#### Account Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | 
| **Account optimization** | Not enough data | Not enough data | 
| **Historical Patterns** | Not enough data | Not enough data | 
| **Rep Performance** | Not enough data | Not enough data | 
| **Account Engagement** | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |
| **Creatio** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **App complexity** | 7.9 (73 reviews) | Not enough data | 
| **App Variety** | 8.4 (67 reviews) | Not enough data | 
| **Customized Branding** | 8.6 (65 reviews) | Not enough data | 
| **Application Templates** | 8.4 (65 reviews) | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Migration** | 8.5 (64 reviews) | Not enough data | 
| **Data Synchronization** | 8.6 (66 reviews) | Not enough data | 
| **Data Security** | 9.0 (66 reviews) | Not enough data | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Adaptive Learning** | 8.8 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 163 |
| **Creatio** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Ease of Use** | 9.0 (137 reviews) | Not enough data | 
| **File Management** | 8.8 (130 reviews) | Not enough data | 
| **Multi-Language Support** | 8.7 (121 reviews) | Not enough data | 
| **Customization** | 9.1 (130 reviews) | Not enough data | 
| **Straight-Out-the-Box Functionality** | 8.7 (128 reviews) | Not enough data | 
| **Help Guides** | 8.8 (123 reviews) | Not enough data | 
| **Patching & Updates** | 9.0 (121 reviews) | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Data Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | 

#### Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **KPIs** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | 

#### Mobile

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Cloud** | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | 

#### Integration 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Marketplace** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (20 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | 8.8/10 | 29 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.9 (23 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.9 (24 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (20 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.6 (25 reviews) | 
| **Data Segmentation** | Not enough data | 9.0 (21 reviews) | 

#### Predictive Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Lead Scoring** | Not enough data | 9.2 (22 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.8 (23 reviews) | 
| **Risk Analysis** | Not enough data | 8.4 (20 reviews) | 
| **Live Forecasting** | Not enough data | 8.8 (23 reviews) | 

#### Sales Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (26 reviews) | 
| **Sales Gamification** | Not enough data | 8.5 (21 reviews) | 
| **Account-Based Analytics** | Not enough data | 9.2 (24 reviews) | 
| **Activity Tracking** | Not enough data | 8.6 (27 reviews) | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **End-to-End Campaign Execution** | Not enough data | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | Not enough data | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | 
| **AI Copy Generation** | Not enough data | Not enough data | 
| **Personalized Content Creation** | Not enough data | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | Not enough data | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Event & Data Ingestion** | Not enough data | Not enough data | 
| **CRM & CDP Integration** | Not enough data | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 356 |
| **Creatio** | N/A | N/A |

#### Application Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **UI Code Extending** | 8.6 (227 reviews) | Not enough data | 
| **Programming Code Extending** | 8.6 (230 reviews) | Not enough data | 
| **Customized Branding** | 8.7 (249 reviews) | Not enough data | 
| **Application Templates** | 8.6 (239 reviews) | Not enough data | 
| **Workflows** | 8.9 (271 reviews) | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Migration** | 8.8 (261 reviews) | Not enough data | 
| **Data Synchronization** | 8.9 (262 reviews) | Not enough data | 
| **Data Security** | 9.2 (260 reviews) | Not enough data | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Application Deployment** | 8.9 (235 reviews) | Not enough data | 
| **Platform Compatability** | 8.9 (247 reviews) | Not enough data | 
| **Lifecycle Management** | 8.9 (233 reviews) | Not enough data | 

#### Agentic AI - Low-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Adaptive Learning** | 8.9 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (41 reviews) | Not enough data | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 825 |
| **Creatio** | N/A | N/A |

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Application Deployment** | 8.7 (586 reviews) | Not enough data | 
| **Development Tools** | 8.6 (567 reviews) | Not enough data | 
| **Development Environment** | 8.6 (518 reviews) | Not enough data | 
| **Language Support** | 8.6 (545 reviews) | Not enough data | 
| **Testing** | 8.5 (512 reviews) | Not enough data | 

#### Database

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Database Management** | 9.0 (565 reviews) | Not enough data | 
| **Analytics** | 8.8 (658 reviews) | Not enough data | 
| **Auto Scaling** | 8.5 (505 reviews) | Not enough data | 
| **Backup / Recovery** | 8.6 (550 reviews) | Not enough data | 
| **Storage** | 8.6 (603 reviews) | Not enough data | 

#### Infrastructure

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Networking** | 8.5 (554 reviews) | Not enough data | 
| **Virtual Machines** | 8.1 (514 reviews) | Not enough data | 
| **Security** | 9.1 (588 reviews) | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 214 |
| **Creatio** | 9.2/10 | 32 |

#### User Interface Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **WYSIWYG Editor** | 8.4 (133 reviews) ✓ Verified | 9.5 (22 reviews) | 
| **Customized Branding** | 8.6 (152 reviews) ✓ Verified | 9.0 (23 reviews) | 
| **App Templates** | 8.7 (154 reviews) ✓ Verified | 9.0 (24 reviews) | 
| **Workflow Management** | 9.1 (156 reviews) ✓ Verified | 9.5 (30 reviews) | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Data Migration** | 8.9 (149 reviews) ✓ Verified | 9.0 (25 reviews) | 
| **Data Synchronization** | 8.9 (157 reviews) ✓ Verified | 9.0 (25 reviews) | 
| **Data Security** | 9.1 (155 reviews) ✓ Verified | 9.4 (25 reviews) | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Application Deployment** | 8.8 (141 reviews) ✓ Verified | 9.3 (25 reviews) | 
| **Platform Compatibility** | 8.9 (146 reviews) | 9.2 (23 reviews) | 
| **Lifecycle Management** | 8.9 (144 reviews) ✓ Verified | 9.3 (23 reviews) | 

#### Agentic AI - No-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Adaptive Learning** | 8.6 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Compliance

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms)

**Unique to Agentforce 360 Platform (formerly Salesforce Platform) (13):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)

**Unique to Creatio (14):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [CRM Software](https://www.g2.com/categories/crm), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce 360 Platform (formerly Salesforce Platform) | Creatio | 
|---|---|---|
| **Small-Business** | 20.5% | 43.7% | 
| **Mid-Market** | 45.6% | 41.4% | 
| **Enterprise** | 33.8% | 14.9% | 

### By Industry

#### Agentforce 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.0%
- **Financial Services:** 6.9%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.5%
- **Manufacturing:** 2.2%
- **Other:** 47.1%

#### Creatio

- **Information Technology and Services:** 18.2%
- **Computer Software:** 10.8%
- **Financial Services:** 5.9%
- **Banking:** 4.8%
- **Pharmaceuticals:** 2.6%
- **Telecommunications:** 2.6%
- **Marketing and Advertising:** 2.2%
- **Human Resources:** 2.2%
- **Hospitality:** 2.2%
- **Education Management:** 2.2%
- **Other:** 46.1%

---
## Alternatives

### Alternatives to Agentforce 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1543 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.5/5 stars (1796 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (538 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (404 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1052 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (326 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3270 reviews)

### Alternatives to Creatio

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25804 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3053 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

---
## Top Discussions

### Agentforce 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-360-platform-formerly-salesforce-platform-vs-creatio)