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At a Glance
Market Segments
Small-Business (44.0% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$24.00 1 Seats Per Month
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansPipedrive
Star Rating
(2,815)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive's Ease of Use is rated at 8.9, making it intuitive for small businesses, while Creatio shines slightly higher at 9.1, with reviewers mentioning its user-friendly interface that simplifies complex tasks.
- Reviewers mention that Pipedrive's Quality of Support scores 8.4, which is decent, but Creatio excels with a score of 9.1, with users praising its responsive customer service and comprehensive support resources.
- G2 users highlight that Pipedrive's Opportunity & Pipeline Management is rated at 8.8, providing solid functionality, but Creatio edges ahead with a score of 8.9, with reviewers noting its advanced features for tracking sales opportunities effectively.
- Users on G2 report that Pipedrive's Lead Management scores 8.4, which is effective, but Creatio's 9.1 rating is attributed to its robust automation capabilities, allowing for better lead nurturing and tracking.
- Reviewers mention that Pipedrive's Customization capabilities score 8.2, which is good for tailoring the software, while Creatio's 8.7 rating reflects its extensive customization options, allowing businesses to adapt the platform to their specific needs.
- Users say that Pipedrive's Reporting features score 8.0, providing basic insights, but Creatio's 8.8 rating is praised for its advanced analytics and customizable dashboards, enabling deeper data insights for strategic decision-making.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Creatio
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
9.1
222
8.5
2,483
Ease of Use
9.0
249
8.9
2,519
Ease of Setup
8.4
150
8.7
1,538
Ease of Admin
8.6
119
8.6
994
Quality of Support
9.1
220
8.4
2,123
Has the product been a good partner in doing business?
9.2
118
8.7
962
Product Direction (% positive)
9.2
207
8.8
2,447
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.5
2000
|
Verified
9.0
91
Feature Not Available
8.9
144
|
Verified
8.8
2037
|
Verified
8.8
148
|
Verified
8.6
2048
|
Verified
8.7
117
|
Verified
7.7
1609
|
Verified
8.7
132
|
Verified
8.3
1100
|
Verified
8.6
129
|
Verified
7.7
1610
|
Verified
8.8
125
|
Verified
7.7
1565
8.9
121
|
Verified
7.8
1667
Marketing Automation
8.8
132
|
Verified
7.5
1497
|
Verified
8.9
123
|
Verified
7.5
1483
|
Verified
9.1
141
|
Verified
8.5
1819
|
Verified
8.9
109
|
Verified
7.5
1446
|
Verified
Customer Support
9.1
122
|
Verified
7.9
1005
8.8
113
|
Verified
7.8
986
8.9
128
|
Verified
8.0
1016
8.8
110
|
Verified
7.5
1474
9.1
115
|
Verified
7.7
959
Reporting & Analytics
8.8
147
|
Verified
8.0
1853
|
Verified
9.0
155
|
Verified
8.3
1941
|
Verified
8.7
120
|
Verified
7.9
1716
|
Verified
Mobile & Social
8.6
115
|
Verified
7.6
1422
|
Verified
8.5
110
|
Verified
7.4
1376
|
Verified
8.5
122
|
Verified
7.9
1583
|
Verified
Platform
8.8
96
|
Verified
8.2
1333
|
Verified
9.0
97
|
Verified
8.3
1315
8.8
97
|
Verified
8.4
1352
|
Verified
8.7
70
8.2
1167
|
Verified
8.9
79
|
Verified
7.3
1059
|
Verified
8.7
82
|
Verified
7.8
1168
8.8
91
|
Verified
8.7
1317
|
Verified
8.6
76
|
Verified
7.8
1123
Integration
8.8
98
|
Verified
8.1
1224
|
Verified
8.7
81
|
Verified
8.0
1157
|
Verified
8.5
75
7.9
1090
|
Verified
Generative AI
9.0
28
Feature Not Available
Agentic AI - CRM
Not enough data
7.2
167
Not enough data
7.5
168
Not enough data
7.4
166
Not enough data
7.2
167
Not enough data
7.3
166
Not enough data
7.3
167
Not enough data
7.5
168
Email Marketing
Not enough data
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
204
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Integration
Not enough data
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.2
65
Not enough data
7.3
64
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
399
Not enough data
Feature Not Available
Not enough data
7.1
394
Personalization
Not enough data
7.7
413
Not enough data
7.9
406
Not enough data
8.2
424
Not enough data
8.0
410
Administrative
Not enough data
7.8
405
Not enough data
7.7
399
Not enough data
7.5
386
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
7.6
55
Not enough data
7.5
54
Not enough data
7.6
55
Not enough data
7.8
55
Not enough data
8.1
54
Analytics
Not enough data
8.0
253
Not enough data
8.2
255
Not enough data
8.1
247
Customizations
Not enough data
8.2
265
Not enough data
8.3
254
Not enough data
8.3
266
Not enough data
7.9
255
Not enough data
8.3
256
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
57
Not enough data
7.4
57
Not enough data
7.3
57
Not enough data
7.2
56
Data Sourcing
8.9
23
7.8
424
8.9
24
8.0
428
8.5
20
7.9
425
8.6
25
8.4
432
9.0
21
8.0
418
Predictive Analytics
9.2
22
7.7
420
8.8
23
7.8
422
8.4
20
7.3
405
8.8
23
7.7
413
Sales Management
8.7
26
8.6
438
8.5
21
7.6
410
9.2
24
8.3
419
8.6
27
8.7
437
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Pipedrive are categorized as Sales Analytics and CRM
Unique Categories
Pipedrive is categorized as Email Marketing, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Computer Software
10.7%
Information Technology and Services
10.2%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
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