Compare Confluence and Khoros Service 
Featured Products
At a Glance
Market Segments
Mid-Market (48.3% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Confluence
Star Rating
(4,342)4.1 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceConfluence vs Khoros Service
When assessing the two solutions, reviewers found Khoros Service easier to use. However, reviewers felt that Confluence is easier to set up and do business with overall. Both products were equally easy to administer.
- Confluence and Khoros Service both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Confluence.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Khoros Service
No pricing availableFree Trial
Confluence
Free Trial is available
Khoros Service
No trial information availableRatings
Meets Requirements
8.5
3,679
8.5
27
Ease of Use
8.0
3,728
8.2
27
Ease of Setup
8.3
1,220
7.8
17
Ease of Admin
8.0
894
8.0
10
Quality of Support
8.1
2,518
8.5
26
Has the product been a good partner in doing business?
8.5
809
8.3
9
Product Direction (% positive)
7.5
3,610
8.7
27
Features by Category
Knowledge Pages
8.5
791
Not enough data
8.5
739
Not enough data
8.8
797
Not enough data
8.4
659
Not enough data
7.8
441
Not enough data
8.6
532
Not enough data
Knowledge Dissemination
8.3
674
Not enough data
8.6
786
Not enough data
9.2
891
Not enough data
8.6
795
Not enough data
8.1
492
Not enough data
7.8
423
Not enough data
8.7
552
Not enough data
8.4
517
Not enough data
8.5
452
Not enough data
Agentic AI - Knowledge Base
7.7
179
Not enough data
7.6
180
Not enough data
7.6
179
Not enough data
Login Options
9.5
58
Not enough data
8.7
42
Not enough data
Productivity
7.9
39
Not enough data
8.3
43
Not enough data
8.5
41
Not enough data
8.0
43
Not enough data
8.4
44
Not enough data
Customization
8.4
46
Not enough data
9.1
46
Not enough data
8.6
42
Not enough data
Agentic AI - Unified Workspaces
7.8
37
Not enough data
8.1
40
Not enough data
Automation
8.8
59
Not enough data
8.8
58
Not enough data
8.8
62
Not enough data
Administration
8.8
60
Not enough data
8.6
57
Not enough data
9.2
56
Not enough data
Project management
9.0
57
Not enough data
8.6
57
Not enough data
8.9
58
Not enough data
8.7
58
Not enough data
8.6
54
Not enough data
8.0
53
Not enough data
8.6
60
Not enough data
Workload
8.2
54
Not enough data
8.6
56
Not enough data
8.8
57
Not enough data
8.4
56
Not enough data
Communication & Collaboration
8.8
56
Not enough data
9.3
68
Not enough data
9.2
69
Not enough data
Cost Management
8.0
55
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
Integration
8.4
52
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Generative AI
8.4
56
Not enough data
8.4
55
Not enough data
Agentic AI - Work Management
8.0
50
Not enough data
8.0
51
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
Communication
7.5
66
Not enough data
8.7
69
Not enough data
8.1
66
Not enough data
8.3
73
Not enough data
8.5
69
Not enough data
Content & Documents
9.0
77
Not enough data
9.0
75
Not enough data
8.8
76
Not enough data
9.0
75
Not enough data
Controls
8.4
65
Not enough data
8.6
67
Not enough data
8.8
69
Not enough data
8.2
65
Not enough data
8.5
67
Not enough data
Project Management
8.5
71
Not enough data
8.7
68
Not enough data
9.0
68
Not enough data
9.2
75
Not enough data
Remote Collaboration
9.0
68
Not enough data
8.9
67
Not enough data
8.8
68
Not enough data
7.5
66
Not enough data
Generative AI
8.2
72
Not enough data
8.2
69
Not enough data
Agentic AI - Project Collaboration
7.6
63
Not enough data
7.9
63
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
184
Not enough data
8.5
188
Not enough data
8.5
187
Not enough data
Operations - IT Documentation
8.5
188
Not enough data
8.0
181
Not enough data
8.2
178
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Khoros Service share no categories
Unique Categories
Confluence is categorized as Project Collaboration, Knowledge Base, Unified Workspaces, Work Management, and IT Documentation
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.5%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.5%
Telecommunications
15.2%
Consumer Services
9.1%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Computer Software
6.1%
Other
51.5%
Alternatives
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?
3 Comments
RB
In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and...Read more
What is Confluence used for?
3 Comments
PD
Documentation, Internal knowledge base, blog posts.Read more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
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