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Compare Cognigy.AI and Kapture CX 
Featured Products
At a Glance
Market Segments
Small-Business (33.3% of reviews)
Mid-Market (56.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Users Per Month
Cognigy.AI
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (33.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cognigy.AIKapture CX
Star Rating
(353)4.5 out of 5
Market Segments
Mid-Market (56.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kapture CX excels in providing a comprehensive view of customer interactions, with users appreciating its ability to display all past history at a glance. This feature allows for quick access to customer details, making it easier to understand previous queries and interactions.
- Users say that Cognigy.AI stands out for its user-friendly interface, which does not require coding skills. This accessibility is highlighted by reviewers who mention that it saves time and simplifies the process of creating chatbots with various tools and intents.
- Reviewers mention that Kapture CX offers a smooth and fast experience, with many users noting the software's effectiveness since they started using it. The support from the Kapture team has also been positively highlighted, indicating a strong partnership in business operations.
- According to verified reviews, Cognigy.AI is praised for its extensive features while maintaining ease of use. Users appreciate the variety of tools available, which allows for the creation of sophisticated chatbots without overwhelming complexity.
- G2 reviewers report that while Kapture CX has a solid performance, it faces challenges in meeting specific workflow needs for some users, who have noted configuration difficulties. This suggests that while the software is effective, it may require additional effort to tailor it to unique business processes.
- Users say that Cognigy.AI's strong support and positive product direction contribute to a high level of satisfaction, with many feeling that the platform is a reliable partner in their operations. This is reflected in the positive feedback regarding its ongoing development and feature enhancements.
Pricing
Entry-Level Pricing
Cognigy.AI
No pricing availableKapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Includes all features in Professional, plus...
- Ticketing System
- Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
- 1000+ API Integrations
Free Trial
Cognigy.AI
Free Trial is available
Kapture CX
No trial information availableRatings
Meets Requirements
9.3
7
9.0
304
Ease of Use
9.6
8
9.1
304
Ease of Setup
9.3
7
9.1
257
Ease of Admin
9.0
5
8.7
113
Quality of Support
9.0
7
8.8
302
Has the product been a good partner in doing business?
9.7
6
8.8
114
Product Direction (% positive)
10.0
7
9.5
276
Features by Category
Ticket and Case Management
Not enough data
8.9
111
Not enough data
8.8
102
Not enough data
8.7
98
Not enough data
8.7
95
Not enough data
8.4
96
Not enough data
8.6
94
Not enough data
8.6
95
Not enough data
8.8
99
Generative AI
Not enough data
8.3
72
Not enough data
8.3
72
Agentic AI - Help Desk
Not enough data
7.9
34
Not enough data
7.8
34
Not enough data
8.1
34
Communication Channels
Not enough data
8.9
92
Not enough data
8.9
92
Not enough data
8.5
89
Not enough data
8.6
90
Not enough data
8.8
85
Platform
Not enough data
8.4
84
Not enough data
8.7
111
Not enough data
8.6
92
Not enough data
8.6
93
Not enough data
8.4
94
Not enough data
8.5
89
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.5
18
Not enough data
8.4
17
Interaction
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.7
15
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.8
15
Not enough data
8.6
15
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.6
15
Not enough data
8.6
15
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.8
14
Not enough data
8.6
15
Not enough data
8.6
14
Not enough data
8.8
14
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
Not enough data
8.8
31
Not enough data
8.9
28
Not enough data
8.6
28
Knowledge Management
Not enough data
9.1
28
Not enough data
9.3
27
Not enough data
8.5
27
Compliance
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.7
28
Not enough data
8.9
27
Customer Support
Not enough data
9.0
29
Not enough data
9.0
29
Not enough data
8.8
28
Data Security
Not enough data
8.7
26
Not enough data
9.0
27
Not enough data
9.1
25
Not enough data
8.8
25
Administration
Not enough data
9.0
27
Not enough data
8.9
29
Not enough data
9.1
30
Generative AI
Not enough data
8.7
21
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
76
Not enough data
8.5
72
Not enough data
8.2
74
Design
Not enough data
8.7
74
Not enough data
8.4
74
Not enough data
8.7
76
Not enough data
8.7
76
Not enough data
8.6
74
Generative AI
Not enough data
7.6
38
Not enough data
7.5
38
Usability
Not enough data
8.6
73
Not enough data
8.7
71
Not enough data
9.0
71
Reporting
Not enough data
8.7
73
Not enough data
8.4
72
Not enough data
8.7
73
Generative AI
Not enough data
7.3
33
Not enough data
7.8
33
Responses
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
9.0
35
Not enough data
8.9
35
Not enough data
8.9
35
Not enough data
9.0
35
Not enough data
9.0
34
Platform
Not enough data
8.6
33
Not enough data
9.1
33
Not enough data
8.7
33
Not enough data
8.8
33
Not enough data
8.8
34
Not enough data
8.9
35
Not enough data
9.0
33
Generative AI
Not enough data
8.8
14
Not enough data
7.9
13
Feedback Management
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
7.9
7
Feedback Analysis
Not enough data
6.4
7
Not enough data
8.1
7
Not enough data
6.1
6
Feedback Sources
Not enough data
7.9
7
Not enough data
6.7
7
Not enough data
7.4
7
Not enough data
6.9
7
Generative AI
Not enough data
7.3
5
Not enough data
7.7
5
Conversational Platform
Not enough data
8.3
42
Not enough data
8.2
42
Not enough data
8.1
41
Not enough data
8.0
41
Support Automation
Not enough data
8.0
40
Not enough data
8.4
41
Not enough data
7.9
41
Not enough data
8.3
41
Generative AI
Not enough data
8.0
23
Not enough data
7.5
22
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
7
Not enough data
7.1
7
Not enough data
6.2
7
Communication
Not enough data
9.7
28
Not enough data
9.7
29
Not enough data
9.6
29
Not enough data
9.2
28
Not enough data
9.5
26
Internal Use
Not enough data
8.7
111
Not enough data
9.9
27
Not enough data
9.2
29
Not enough data
9.2
27
Not enough data
9.9
28
Not enough data
9.6
28
Generative AI
Not enough data
8.6
48
Self-Service Experience
Not enough data
8.9
66
Not enough data
8.5
63
Not enough data
8.5
61
Not enough data
8.3
60
Not enough data
8.7
62
Self-Service Platform
Not enough data
8.6
63
Not enough data
8.6
60
Not enough data
8.6
61
Not enough data
8.7
58
Agentic AI - Customer Self-Service
Not enough data
8.7
20
Not enough data
8.6
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.5
20
Generative AI
Not enough data
8.7(won by default)
40
Not enough data
8.7(won by default)
40
Process
Not enough data
Feature Not Available
Not enough data
8.8(won by default)
52
Not enough data
8.4(won by default)
49
Channels
Not enough data
9.0(won by default)
52
Not enough data
8.8(won by default)
53
Not enough data
8.4(won by default)
48
Not enough data
8.9(won by default)
48
Not enough data
9.0(won by default)
48
Insight
Not enough data
8.6(won by default)
51
Not enough data
8.6(won by default)
52
Not enough data
8.5(won by default)
46
Not enough data
8.9(won by default)
50
Generative AI
Not enough data
7.5
6
Not enough data
7.2
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
9
Not enough data
7.8
9
Before the Job
Not enough data
7.8
16
Not enough data
8.5
12
Not enough data
8.5
16
Not enough data
8.6
17
On the Job
Not enough data
9.3
14
Not enough data
7.9
16
Not enough data
9.0
12
Not enough data
8.2
14
Not enough data
8.8
15
After the Job
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
9.1
11
Not enough data
8.9
12
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
20
Not enough data
8.3
21
Not enough data
8.0
20
Not enough data
8.0
21
Not enough data
8.0
21
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.4
21
Not enough data
7.9
21
Not enough data
8.6
20
Not enough data
8.4
20
Automation
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.6
21
Autonomy
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.3
21
Not enough data
8.6
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cognigy.AI and Kapture CX are categorized as AI Customer Support Agents and AI Agents For Business Operations
Unique Categories
Kapture CX is categorized as AI Chatbots, Digital Customer Service Platforms, Feedback Analytics, Conversational Support, Complaint Management, Customer Communications Management, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Enterprise Feedback Management, Field Service Management, and Customer Self-Service
Reviews
Reviewers' Company Size
Cognigy.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kapture CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
41.7%
Management Consulting
16.7%
Consulting
8.3%
Retail
8.3%
Oil & Energy
8.3%
Other
16.7%
Consumer Services
14.0%
Pharmaceuticals
7.8%
Health, Wellness and Fitness
6.9%
Telecommunications
5.9%
Retail
5.6%
Other
59.8%
Alternatives
Discussions
Cognigy.AI has no discussions with answers
What is CRM and its functions?
3 Comments
PC
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 Comment
KC
Hi Lowin,
Thanks for your query
You can configure and customize the platform but you cannot customize the User Interface.
Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 Comment
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
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