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Compare CloudTalk and ZIWO 
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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Enterprise (52.7% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $40.00 1 User Per Month
CloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansZIWO
Star Rating
(79)4.9 out of 5
Market Segments
Enterprise (52.7% of reviews)
Entry-Level Pricing
Starting at $40.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CloudTalk has a solid ease of use score of 9.1, but ZIWO outshines it with a score of 9.9, making it more intuitive for new users. Reviewers mention that ZIWO's interface is particularly user-friendly, which helps in reducing the learning curve.
- Reviewers mention that CloudTalk's session routing feature scores 8.5, while ZIWO excels with a score of 9.4. Users say that ZIWO's advanced routing capabilities allow for better call distribution, enhancing customer experience significantly.
- Users on G2 highlight that CloudTalk's AI Text-to-Speech feature scores 7.5, which is notably lower than ZIWO's impressive score of 9.1. Reviewers mention that ZIWO's text-to-speech functionality is more natural and versatile, making it a preferred choice for businesses relying on automated communication.
- Reviewers mention that CloudTalk's reporting and dashboards score 8.7, but ZIWO takes the lead with a score of 9.8. Users report that ZIWO provides more comprehensive analytics and customizable reports, which are crucial for data-driven decision-making.
- Users say that CloudTalk's quality of support scores 8.8, while ZIWO's support is rated higher at 9.7. Reviewers mention that ZIWO's customer service is more responsive and helpful, which is a significant factor for businesses needing reliable assistance.
- G2 users report that CloudTalk's entry-level price starts at $25.00, making it more accessible for small businesses, while ZIWO starts at $40.00. However, users mention that the additional features and higher quality of service provided by ZIWO justify the higher price for enterprises.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
ZIWO
Cloud Business Phone System
Starting at $40.00
1 User Per Month
Minimum of 3 users.
Ideal for non-customer facing teams or receptionists
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent
Free Trial
CloudTalk
Free Trial is available
ZIWO
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
9.7
67
Ease of Use
9.1
1,417
9.9
68
Ease of Setup
8.9
1,030
9.8
54
Ease of Admin
8.9
603
9.7
30
Quality of Support
8.8
1,258
9.7
67
Has the product been a good partner in doing business?
8.9
604
9.8
30
Product Direction (% positive)
8.8
1,351
9.8
66
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
9.7
62
7.8
507
Feature Not Available
7.7
490
Feature Not Available
7.9
525
|
Verified
Feature Not Available
7.8
489
Feature Not Available
Generative AI
7.6
280
9.1
41
Functions
8.5
568
|
Verified
9.4
59
8.4
571
|
Verified
9.4
57
8.6
561
|
Verified
9.6
59
8.2
510
9.6
56
8.2
516
|
Verified
9.2
56
8.5
520
|
Verified
9.4
56
8.4
534
|
Verified
9.4
59
8.4
525
|
Verified
9.6
58
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
9.6
53
8.8
588
|
Verified
9.6
55
8.7
617
|
Verified
9.8
58
8.8
573
|
Verified
9.5
57
8.3
515
|
Verified
9.6
55
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and ZIWO are categorized as Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
ZIWO has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZIWO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Financial Services
47.3%
Consumer Services
18.9%
Real Estate
5.4%
Marketing and Advertising
2.7%
Information Technology and Services
2.7%
Other
23.0%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
how to avoid latency
1 Comment
Official Response from ZIWO
Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to...Read more
How to assign skills to an agent in ZIWO
1 Comment
Official Response from ZIWO
Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three...Read more
How to check the Abandoned Calls in ZIWO
1 Comment
Official Response from ZIWO
First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the...Read more
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