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Compare CloudTalk and ZIWO 
Featured Products
At a Glance
Market Segments
Small-Business (63.7% of reviews)
Enterprise (52.7% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $40.00 1 User Per Month
CloudTalk
Star Rating
(1,733)4.4 out of 5
Market Segments
Small-Business (63.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansZIWO
Star Rating
(79)4.9 out of 5
Market Segments
Enterprise (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how clean and easy the platform is, making it accessible for new agents.
- According to verified reviews, ZIWO stands out for its robust reporting capabilities. Users highlight the ease of tracking history, which is essential for performance analysis and decision-making.
- Reviewers mention that CloudTalk offers a more affordable entry point, making it a popular choice among small businesses. With a starting price of $19, it provides a cost-effective solution compared to ZIWO's starting price of $40.
- Users say that ZIWO shines in customer support, with many noting its responsive assistance and helpful resources. This has contributed to a positive experience for users who value strong support during implementation.
- G2 reviewers highlight that while CloudTalk has a solid feature set, it sometimes struggles to meet specific workflow needs, with some users mentioning configuration challenges that can arise during setup.
- According to recent feedback, ZIWO's ease of implementation is frequently praised, with users noting that the setup process is straightforward and efficient, which is crucial for businesses looking to get up and running quickly.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
ZIWO
Cloud Business Phone System
Starting at $40.00
1 User Per Month
Minimum of 3 users.
Ideal for non-customer facing teams or receptionists
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent
Free Trial
CloudTalk
Free Trial is available
ZIWO
Free Trial is available
Ratings
Meets Requirements
8.7
1,494
9.7
67
Ease of Use
9.1
1,523
9.9
68
Ease of Setup
8.9
1,133
9.8
54
Ease of Admin
8.9
629
9.7
30
Quality of Support
8.8
1,356
9.7
67
Has the product been a good partner in doing business?
8.9
629
9.8
30
Product Direction (% positive)
8.8
1,447
9.8
66
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
88
Not enough data
8.7
76
Not enough data
Performance
8.9
79
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
702
|
Verified
9.7
62
7.8
506
Feature Not Available
7.6
489
Feature Not Available
7.9
529
|
Verified
Feature Not Available
7.8
489
Feature Not Available
Generative AI
7.6
280
9.1
41
Functions
8.5
574
|
Verified
9.4
59
8.4
572
|
Verified
9.4
57
8.6
565
|
Verified
9.6
59
8.2
516
9.6
56
8.2
523
|
Verified
9.2
56
8.5
521
|
Verified
9.4
56
8.4
534
|
Verified
9.4
59
8.4
526
|
Verified
9.6
58
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
162
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
9.6
53
8.8
590
|
Verified
9.6
55
8.7
637
|
Verified
9.8
58
8.8
588
|
Verified
9.5
57
8.3
515
|
Verified
9.6
55
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
221
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
230
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.3
27
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
236
|
Verified
Not enough data
6.5
137
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
209
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
477
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
450
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and ZIWO are categorized as Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
ZIWO has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZIWO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
64.9%
Financial Services
47.3%
Consumer Services
18.9%
Real Estate
5.4%
Marketing and Advertising
2.7%
Information Technology and Services
2.7%
Other
23.0%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
How to assign skills to an agent in ZIWO
1 Comment
Official Response from ZIWO
Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three...Read more
How to check the Abandoned Calls in ZIWO
1 Comment
Official Response from ZIWO
First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the...Read more
how to avoid latency
1 Comment
Official Response from ZIWO
Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to...Read more
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