# CloudTalk vs ZIWO Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CloudTalk excels in affordability and reliability, making it a popular choice among small businesses. Users appreciate its **automatic dialer** and the ability to easily create campaigns, which enhances their workflow efficiency.
- **Users say** that ZIWO stands out for its **ease of use** and **customer support**. Reviewers highlight the platform's intuitive design and effective tracking system for reporting history, which simplifies the management of customer interactions.
- **According to verified reviews** , CloudTalk's implementation process is praised for being quick and user-friendly. Recent users have noted how streamlined features like **tagging** and **automated call handling** help them stay organized during high-volume outbound sessions.
- **Reviewers mention** that ZIWO offers a higher satisfaction in terms of **quality of support** and **ease of setup**. Users appreciate the responsive assistance they receive, which contributes to a smoother onboarding experience.
- **G2 reviewers highlight** that while CloudTalk has a solid overall score, it sometimes struggles to meet specific workflow needs, with some users reporting configuration challenges. This contrasts with ZIWO, which has received positive feedback for its adaptability to enterprise-level requirements.
- **Users report** that CloudTalk's features, such as **recorded calls** and campaign management, are particularly beneficial for small businesses looking for a comprehensive contact center solution, while ZIWO's focus on enterprise clients may not cater as effectively to smaller operations.




| | CloudTalk | ZIWO | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 1,933 | 79 | 
| **Largest Market Segment** | Small-Business (65.1% of reviews) | Enterprise (52.7% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Year | Starting at $40.00 1 User Per Month | 

---
## Top Pros & Cons

### CloudTalk

Pros:
- Ease of Use (328 reviews)
- Reliability (160 reviews)

Cons:
- Call Issues (159 reviews)
- Connection Issues (77 reviews)

### ZIWO

Pros:
- Ease of Use (40 reviews)
- Easy Implementation (27 reviews)

Cons:
- Technical Issues (2 reviews)
- Unreliability (2 reviews)

---
## Ratings Comparison
| Rating | CloudTalk | ZIWO | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1675 reviews) | 9.7 (67 reviews) | 
  | **Ease of Use** | 9.1 (1712 reviews) | 9.9 (68 reviews) | 
  | **Ease of Setup** | 8.9 (1320 reviews) | 9.8 (54 reviews) | 
  | **Ease of Admin** | 8.8 (687 reviews) | 9.7 (30 reviews) | 
  | **Quality of Support** | 8.7 (1513 reviews) | 9.7 (67 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (688 reviews) | 9.8 (30 reviews) | 
  | **Product Direction (% positive)** | 8.8 (1596 reviews) | 9.8 (66 reviews) | 

---
## Pricing

### CloudTalk

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Year

Description: Get all the essentials to set up a professional phone system.

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Local numbers in 160+ countries
- Desktop apps (Windows, Mac, Linux) + Mobile apps (iOS & Android)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

### ZIWO

#### Entry-Level Pricing

Plan: Cloud Business Phone System

Price: Starting at $40.00 1 User Per Month

Description: Minimum of 3 users. 

Ideal for non-customer facing teams or receptionists 

Key Features:
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent

[Browse all 3 editions](https://www.g2.com/products/ziwo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **ZIWO** | N/A | N/A |

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **ZIWO** | N/A | N/A |

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 281 |
| **ZIWO** | N/A | N/A |

#### Dialing Options

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Preview Dialing** | 8.6 (234 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.5 (226 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Feature Not Available | Not enough data | 

#### Agent Tools

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Whisper Coaching ** | 8.1 (206 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.3 (214 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.9 (245 reviews) ✓ Verified | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scheduling** | Not enough data | Not enough data | 

#### Automation

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Voice Activity Detection** | 8.3 (203 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.3 (199 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.2 (200 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (21 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Prioritization and List Optimization** | 7.9 (19 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.1 (18 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 7.6 (19 reviews) | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Power Dialer** | Not enough data | Not enough data | 
| **Preview Dialer** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Integrations Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Automatic Outbound Dialer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Campaign Specific Caller ID** | Not enough data | Not enough data | 
| **List Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.9/10 | 111 |
| **ZIWO** | N/A | N/A |

#### Quality Assurance

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Evaluation** | 9.1 (81 reviews) | Not enough data | 
| **Calibration** | 9.0 (77 reviews) | Not enough data | 
| **Reports** | 9.0 (82 reviews) | Not enough data | 

#### Engagement

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Feedback** | 8.7 (78 reviews) | Not enough data | 
| **Dashboards** | 9.2 (91 reviews) | Not enough data | 
| **Training** | 8.7 (77 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Third-Party Integrations** | 9.0 (82 reviews) | Not enough data | 
| **Compliance** | 9.1 (82 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (33 reviews) | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.4/10 | 974 |
| **ZIWO** | 9.5/10 | 66 |

#### Channels

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Voice** | 9.0 (826 reviews) ✓ Verified | 9.7 (62 reviews) | 
| **Social** | 7.8 (506 reviews) | Feature Not Available | 
| **Live Chat** | 7.7 (490 reviews) | Feature Not Available | 
| **Mobile SMS** | 7.8 (542 reviews) ✓ Verified | Feature Not Available | 
| **Email** | 7.8 (492 reviews) | Feature Not Available | 

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (280 reviews) | 9.1 (41 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Routing** | 8.5 (585 reviews) ✓ Verified | 9.4 (59 reviews) | 
| **Session Queuing** | 8.4 (572 reviews) ✓ Verified | 9.4 (57 reviews) | 
| **Concurrent Calling** | 8.6 (574 reviews) ✓ Verified | 9.6 (59 reviews) | 
| **Speech Analytics** | 8.2 (526 reviews) | 9.6 (56 reviews) | 
| **Auto Dialer** | 8.3 (541 reviews) ✓ Verified | 9.2 (56 reviews) | 
| **IVR** | 8.5 (526 reviews) ✓ Verified | 9.4 (56 reviews) | 
| **Inbound Screen Pop** | 8.4 (538 reviews) ✓ Verified | 9.4 (59 reviews) | 
| **Persistent Data** | 8.5 (528 reviews) ✓ Verified | 9.6 (58 reviews) | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | 9.2 (12 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (143 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (187 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (144 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (141 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.4 (22 reviews) | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Session Summary Notes** | 8.5 (605 reviews) ✓ Verified | 9.6 (53 reviews) | 
| **Administrator Access** | 8.8 (598 reviews) ✓ Verified | 9.6 (55 reviews) | 
| **Reporting & Dashboards** | 8.7 (672 reviews) ✓ Verified | 9.8 (58 reviews) | 
| **Session Recording** | 8.9 (618 reviews) ✓ Verified | 9.5 (57 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (515 reviews) ✓ Verified | 9.6 (55 reviews) | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | 9.2 (11 reviews) | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | 9.6 (9 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | 9.2 (13 reviews) | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.7/10 | 142 |
| **ZIWO** | N/A | N/A |

#### Workforce Management

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Agent Availability** | 8.7 (110 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.7 (104 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.6 (95 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.7 (100 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.7 (106 reviews) | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 

#### Administration

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Automation** | 8.8 (116 reviews) ✓ Verified | Not enough data | 
| **Productivity Analysis** | 8.9 (113 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (118 reviews) ✓ Verified | Not enough data | 
| **Labor Forecasting** | 8.5 (107 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.7 (100 reviews) ✓ Verified | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Leave Tracking** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **For Call Centers** | Not enough data | Not enough data | 
| **Employee Time Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Variable Workforce** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.5/10 | 263 |
| **ZIWO** | N/A | N/A |

#### Platform

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Omnichannel** | 7.8 (211 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (229 reviews) | Not enough data | 
| **Queue Management** | 8.1 (225 reviews) | Not enough data | 
| **Call Routing** | 8.5 (235 reviews) | Not enough data | 
| **Call Back** | 8.2 (236 reviews) | Not enough data | 
| **IVR** | 8.1 (224 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.2 (225 reviews) | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | 7.4 (105 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Monitoring** | 8.8 (232 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (230 reviews) | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (19 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Recording** | 9.0 (238 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (240 reviews) | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.0/10 | 38 |
| **ZIWO** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text Summarization** | 8.0 (37 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Scheduled Recording** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Audio Capture** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Self-Service Search** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Speech-to-Text Analysis** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 9.3/10 | 35 |
| **ZIWO** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Management** | 9.4 (30 reviews) | Not enough data | 
| **Communication Management** | 9.6 (26 reviews) | Not enough data | 
| **Scalability** | 9.7 (27 reviews) | Not enough data | 
| **Integrations** | 9.4 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.2 (27 reviews) | Not enough data | 
| **Accessibility** | 9.6 (25 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Security and Compliance** | 9.5 (25 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.2 (30 reviews) | Not enough data | 
| **Support and Reliability** | 9.3 (28 reviews) | Not enough data | 
| **Automated attendant** | 8.5 (25 reviews) | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Virtual Extensions** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 
| **For Cloud Phone Systems** | Not enough data | Not enough data | 
| **Ring Groups** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 7.8/10 | 270 |
| **ZIWO** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (23 reviews) | Not enough data | 
| **Call Management** | 8.8 (25 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (23 reviews) | Not enough data | 
| **Integrations** | 8.5 (31 reviews) | Not enough data | 
| **Virtual PBX** | 7.7 (22 reviews) | Not enough data | 
| **SIP trunking services** | 7.4 (22 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Phone Calls** | 9.0 (255 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 6.5 (139 reviews) | Not enough data | 
| **Instant Messaging** | 7.2 (161 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 6.4 (131 reviews) | Not enough data | 
| **Conference Calls** | 7.3 (149 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.1 (162 reviews) ✓ Verified | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (14 reviews) | Not enough data | 

#### Access

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Software Pairing** | 8.0 (156 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (173 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.3 (179 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Hold Music** | 7.6 (162 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 7.6 (154 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 8.9 (214 reviews) ✓ Verified | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 551 |
| **ZIWO** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (88 reviews) | Not enough data | 

#### Calling

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Record Calls** | 9.0 (498 reviews) | Not enough data | 
| **Generate Location** | 8.1 (404 reviews) | Not enough data | 
| **Call Types** | 8.6 (435 reviews) | Not enough data | 
| **Click-to-Call** | 8.8 (461 reviews) | Not enough data | 
| **Auto Dialer** | 8.3 (111 reviews) | Not enough data | 

#### Contacts

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Personalization** | 8.1 (418 reviews) | Not enough data | 
| **Information Locater** | 8.0 (393 reviews) | Not enough data | 
| **Record Prospect Data** | 8.2 (403 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 

#### Insights

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Notes** | 8.5 (434 reviews) | Not enough data | 
| **Daily Summary** | 8.4 (410 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (384 reviews) | Not enough data | 
| **Automated Emails** | 7.2 (344 reviews) | Not enough data | 
| **Sorts Prospects** | 7.5 (350 reviews) | Not enough data | 
| **Automated Note Taking** | 8.0 (97 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Meeting Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to CloudTalk (8):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | CloudTalk | ZIWO | 
|---|---|---|
| **Small-Business** | 65.1% | 8.1% | 
| **Mid-Market** | 30.9% | 39.2% | 
| **Enterprise** | 4.0% | 52.7% | 

### By Industry

#### CloudTalk

- **Computer Software:** 10.1%
- **Information Technology and Services:** 9.0%
- **Marketing and Advertising:** 6.9%
- **Financial Services:** 5.0%
- **Education Management:** 4.1%
- **Consumer Services:** 3.1%
- **Leisure, Travel & Tourism:** 2.9%
- **Automotive:** 2.8%
- **Real Estate:** 2.3%
- **Accounting:** 2.2%
- **Other:** 51.6%

#### ZIWO

- **Financial Services:** 47.3%
- **Consumer Services:** 18.9%
- **Real Estate:** 5.4%
- **Banking:** 2.7%
- **Business Supplies and Equipment:** 2.7%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Information Technology and Services:** 2.7%
- **Information Services:** 2.7%
- **Airlines/Aviation:** 1.4%
- **Other:** 10.8%

---
## Alternatives

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2394 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2599 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1663 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1471 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (496 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (828 reviews)

### Alternatives to ZIWO

- [Maqsam](https://www.g2.com/products/maqsam/reviews) — 4.7/5 stars (107 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2599 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1663 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2394 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (414 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (382 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (8372 reviews)

---
## Top Discussions

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

### ZIWO

- Title: [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to..."
- Title: [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the..."
- Title: [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cloudtalk-vs-ziwo)