# CloudTalk vs ZIWO Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CloudTalk excels in affordability and reliability, making it a popular choice among small businesses. Users appreciate its **automatic dialer** and the ability to easily create campaigns, which enhances their workflow efficiency.
- **Users say** that ZIWO stands out for its **ease of use** and **customer support**. Reviewers highlight the platform's intuitive design and effective tracking system for reporting history, which simplifies the management of customer interactions.
- **According to verified reviews** , CloudTalk's implementation process is praised for being quick and user-friendly. Recent users have noted how streamlined features like **tagging** and **automated call handling** help them stay organized during high-volume outbound sessions.
- **Reviewers mention** that ZIWO offers a higher satisfaction in terms of **quality of support** and **ease of setup**. Users appreciate the responsive assistance they receive, which contributes to a smoother onboarding experience.
- **G2 reviewers highlight** that while CloudTalk has a solid overall score, it sometimes struggles to meet specific workflow needs, with some users reporting configuration challenges. This contrasts with ZIWO, which has received positive feedback for its adaptability to enterprise-level requirements.
- **Users report** that CloudTalk's features, such as **recorded calls** and campaign management, are particularly beneficial for small businesses looking for a comprehensive contact center solution, while ZIWO's focus on enterprise clients may not cater as effectively to smaller operations.



| | CloudTalk | ZIWO | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 1,846 | 79 | 
| **Largest Market Segment** | Small-Business (64.2% of reviews) | Enterprise (52.7% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Year | Starting at $40.00 1 User Per Month | 

---
## Top Pros & Cons

### CloudTalk

Pros:
- Ease of Use (358 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (81 reviews)

### ZIWO

Pros:
- Ease of Use (40 reviews)
- Easy Implementation (27 reviews)

Cons:
- Technical Issues (2 reviews)
- Unreliability (2 reviews)

---
## Ratings Comparison
| Rating | CloudTalk | ZIWO | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1592 reviews) | 9.7 (67 reviews) | 
  | **Ease of Use** | 9.1 (1626 reviews) | 9.9 (68 reviews) | 
  | **Ease of Setup** | 8.9 (1235 reviews) | 9.8 (54 reviews) | 
  | **Ease of Admin** | 8.9 (637 reviews) | 9.7 (30 reviews) | 
  | **Quality of Support** | 8.7 (1442 reviews) | 9.7 (67 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (638 reviews) | 9.8 (30 reviews) | 
  | **Product Direction (% positive)** | 8.8 (1527 reviews) | 9.8 (66 reviews) | 

---
## Pricing

### CloudTalk

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Year

Description: Get all the essentials to set up a professional phone system.

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Local numbers in 160+ countries
- Desktop apps (Windows, Mac, Linux) + Mobile apps (iOS & Android)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

### ZIWO

#### Entry-Level Pricing

Plan: Cloud Business Phone System

Price: Starting at $40.00 1 User Per Month

Description: Minimum of 3 users. 

Ideal for non-customer facing teams or receptionists 

Key Features:
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent

[Browse all 3 editions](https://www.g2.com/products/ziwo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 278 |
| **ZIWO** | N/A | N/A |

#### Dialing Options

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Preview Dialing** | 8.6 (234 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.5 (226 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 8.4 (23 reviews) | Not enough data | 

#### Agent Tools

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Whisper Coaching ** | 8.1 (206 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.2 (213 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.9 (243 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Voice Activity Detection** | 8.3 (203 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.3 (199 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.2 (200 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Prioritization and List Optimization** | 7.9 (19 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.1 (18 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 7.6 (19 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.9/10 | 110 |
| **ZIWO** | N/A | N/A |

#### Quality Assurance

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Evaluation** | 9.1 (80 reviews) | Not enough data | 
| **Calibration** | 9.0 (77 reviews) | Not enough data | 
| **Reports** | 9.0 (82 reviews) | Not enough data | 

#### Engagement

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Feedback** | 8.7 (78 reviews) | Not enough data | 
| **Dashboards** | 9.2 (90 reviews) | Not enough data | 
| **Training** | 8.7 (77 reviews) | Not enough data | 

#### Performance

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Integrations** | 9.0 (81 reviews) | Not enough data | 
| **Compliance** | 9.1 (82 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (33 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.3/10 | 906 |
| **ZIWO** | 9.5/10 | 66 |

#### Channels

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Voice** | 9.0 (772 reviews) ✓ Verified | 9.7 (62 reviews) | 
| **Social** | 7.8 (506 reviews) | Feature Not Available | 
| **Web Chat** | 7.6 (489 reviews) | Feature Not Available | 
| **Mobile SMS** | 7.9 (536 reviews) ✓ Verified | Feature Not Available | 
| **Email** | 7.8 (489 reviews) | Feature Not Available | 

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (280 reviews) | 9.1 (41 reviews) | 

#### Functions

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Session Routing** | 8.5 (581 reviews) ✓ Verified | 9.4 (59 reviews) | 
| **Session Queuing** | 8.4 (572 reviews) ✓ Verified | 9.4 (57 reviews) | 
| **Concurrent Calling** | 8.6 (572 reviews) ✓ Verified | 9.6 (59 reviews) | 
| **Speech Analytics** | 8.2 (522 reviews) | 9.6 (56 reviews) | 
| **Auto Dialer** | 8.3 (532 reviews) ✓ Verified | 9.2 (56 reviews) | 
| **IVR** | 8.5 (524 reviews) ✓ Verified | 9.4 (56 reviews) | 
| **Inbound Screen Pop** | 8.4 (537 reviews) ✓ Verified | 9.4 (59 reviews) | 
| **Persistent Data** | 8.5 (528 reviews) ✓ Verified | 9.6 (58 reviews) | 

#### Agentic AI - Contact Center

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (143 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (186 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (144 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (141 reviews) | Not enough data | 

#### Administrative

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Session Summary Notes** | 8.5 (596 reviews) ✓ Verified | 9.6 (53 reviews) | 
| **Administrator Access** | 8.8 (596 reviews) ✓ Verified | 9.6 (55 reviews) | 
| **Reporting & Dashboards** | 8.7 (661 reviews) ✓ Verified | 9.8 (58 reviews) | 
| **Session Recording** | 8.8 (598 reviews) ✓ Verified | 9.5 (57 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (515 reviews) ✓ Verified | 9.6 (55 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.7/10 | 142 |
| **ZIWO** | N/A | N/A |

#### Workforce Management

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Agent Availability** | 8.7 (110 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.7 (104 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.6 (95 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.7 (100 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.7 (106 reviews) | Not enough data | 

#### Administration

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Automation** | 8.8 (116 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (113 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (118 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.5 (107 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.7 (100 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.5/10 | 264 |
| **ZIWO** | N/A | N/A |

#### Platform

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Omnichannel** | 7.8 (211 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (230 reviews) | Not enough data | 
| **Queue Management** | 8.1 (225 reviews) | Not enough data | 
| **Call Routing** | 8.5 (235 reviews) | Not enough data | 
| **Call Back** | 8.2 (236 reviews) | Not enough data | 
| **IVR** | 8.1 (224 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.2 (225 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | 7.4 (105 reviews) | Not enough data | 

#### Workforce Management

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Monitoring** | 8.8 (233 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (230 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (19 reviews) | Not enough data | 

#### Administrative

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Recording** | 9.0 (238 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (240 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.0/10 | 38 |
| **ZIWO** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **AI Text Summarization** | 8.0 (37 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 9.4/10 | 32 |
| **ZIWO** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Call Management** | 9.4 (29 reviews) | Not enough data | 
| **Communication Management** | 9.6 (26 reviews) | Not enough data | 
| **Scalability** | 9.7 (27 reviews) | Not enough data | 
| **Integrations** | 9.3 (27 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.2 (27 reviews) | Not enough data | 
| **Accessibility** | 9.6 (24 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Security and Compliance** | 9.5 (25 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.4 (28 reviews) | Not enough data | 
| **Support and Reliability** | 9.4 (26 reviews) | Not enough data | 
| **Automated attendant** | 8.5 (25 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 7.8/10 | 260 |
| **ZIWO** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (23 reviews) | Not enough data | 
| **Call Management** | 8.8 (25 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (23 reviews) | Not enough data | 
| **Integrations** | 8.5 (30 reviews) | Not enough data | 
| **Virtual PBX** | 7.7 (22 reviews) | Not enough data | 
| **SIP trunking services** | 7.4 (22 reviews) | Not enough data | 

#### Basic Communication

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Phone Calls** | 9.0 (246 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 6.5 (139 reviews) | Not enough data | 
| **Instant Messaging** | 7.1 (159 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 6.3 (130 reviews) | Not enough data | 
| **Conference Calls** | 7.3 (148 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.0 (161 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (14 reviews) | Not enough data | 

#### Access

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Software Pairing** | 8.0 (156 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (173 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.3 (180 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Hold Music** | 7.6 (162 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 7.6 (154 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 8.9 (212 reviews) ✓ Verified | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 535 |
| **ZIWO** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (88 reviews) | Not enough data | 

#### Calling

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Record Calls** | 9.0 (487 reviews) | Not enough data | 
| **Generate Location** | 8.1 (401 reviews) | Not enough data | 
| **Call Types** | 8.5 (431 reviews) | Not enough data | 
| **Click-to-Call** | 8.8 (456 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (107 reviews) | Not enough data | 

#### Contacts

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Personalization** | 8.1 (418 reviews) | Not enough data | 
| **Information Locater** | 8.0 (391 reviews) | Not enough data | 
| **Record Prospect Data** | 8.2 (403 reviews) | Not enough data | 

#### Insights

| Feature | CloudTalk | ZIWO | 
|---|---|---|
| **Notes** | 8.5 (426 reviews) | Not enough data | 
| **Daily Summary** | 8.4 (408 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (382 reviews) | Not enough data | 
| **Automated Emails** | 7.2 (344 reviews) | Not enough data | 
| **Sorts Prospects** | 7.5 (350 reviews) | Not enough data | 
| **Automated Note Taking** | 8.0 (97 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to CloudTalk (8):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | CloudTalk | ZIWO | 
|---|---|---|
| **Small-Business** | 64.2% | 8.1% | 
| **Mid-Market** | 31.6% | 39.2% | 
| **Enterprise** | 4.2% | 52.7% | 

### By Industry

#### CloudTalk

- **Computer Software:** 10.3%
- **Information Technology and Services:** 9.1%
- **Marketing and Advertising:** 6.7%
- **Financial Services:** 5.0%
- **Education Management:** 4.3%
- **Consumer Services:** 3.2%
- **Leisure, Travel & Tourism:** 3.0%
- **Automotive:** 3.0%
- **Accounting:** 2.2%
- **Real Estate:** 2.2%
- **Other:** 51.0%

#### ZIWO

- **Financial Services:** 47.3%
- **Consumer Services:** 18.9%
- **Real Estate:** 5.4%
- **Banking:** 2.7%
- **Business Supplies and Equipment:** 2.7%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Information Technology and Services:** 2.7%
- **Information Services:** 2.7%
- **Airlines/Aviation:** 1.4%
- **Other:** 10.8%

---
## Alternatives

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

### Alternatives to ZIWO

- [Maqsam](https://www.g2.com/products/maqsam/reviews) — 4.7/5 stars (90 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (401 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (355 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews)

---
## Top Discussions

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

### ZIWO

- Title: [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to..."
- Title: [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the..."
- Title: [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cloudtalk-vs-ziwo)