1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [ZIWO Discussions](https://www.g2.com/products/ziwo/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2b92692d26abba3f3bcc55953ed750a5/ziwo.jpg "Product Avatar Image") ](/products/ziwo/reviews) [ ZIWO ](/products/ziwo/reviews) (79)4.9/5 With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time. Show More * * * ### 95.0 Nps Score Already have ZIWO? ### All ZIWO Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is ZIWO used for? ](/discussions/what-is-ziwo-used-for) What is ZIWO used for? [ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.&title=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ZIWO+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%0aAsk+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.) 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[Ethar E.](https://www.g2.com/users/a87bf15d-82f3-4b97-b25b-6f1498e9b4f3 "Ethar E.") • over 6 years ago More Options - [ # how to avoid latency ](/discussions/24811-how-to-avoid-latency) sometimes it takes more than a long time to load [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.&title=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ZIWO+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%0aAsk+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ZIWO+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%0aAsk+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Charu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charu P.") CP Loading... [Charu P.](https://www.g2.com/users/1c4fbdbf-20b1-4a13-b546-4f622bd53252 "Charu P.") • over 6 years ago Content Strategy | Performance Marketing | 10X Growth Blaster & Impact Maker More Options - [ # How to check the Abandoned Calls in ZIWO ](/discussions/how-to-check-the-abandoned-calls-in-ziwo) How can I check the abandoned calls in the ziwo platform? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.&title=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ZIWO+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%0aAsk+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ZIWO+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%0aAsk+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Charu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charu P.") CP Loading... [Charu P.](https://www.g2.com/users/1c4fbdbf-20b1-4a13-b546-4f622bd53252 "Charu P.") • over 6 years ago Content Strategy | Performance Marketing | 10X Growth Blaster & Impact Maker More Options - [ # How to assign skills to an agent in ZIWO ](/discussions/how-to-assign-skills-to-an-agent-in-ziwo) How do I assign the skills to my Agent in Ziwo platform? [ Agents ](https://www.g2.com/tags/agents)[ assignskills ](https://www.g2.com/tags/assignskills)[ callcenter ](https://www.g2.com/tags/callcenter)[ contactcenter ](https://www.g2.com/tags/contactcenter-824b43fd-32ad-467c-8479-8bbd5972e423) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.&title=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ZIWO+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ZIWO+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%0aAsk+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ZIWO+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%0aAsk+ZIWO+questions+and+get+answers+from+expert+users+in+our+ZIWO+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/ziwo/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/2d2a9e60538f664599303b3f79d67d28/ziwo.svg "Product Avatar Image") ### Have you used ZIWO before? Answer a few questions to help the ZIWO community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fziwo%2Fdiscuss%3Fsmall_ask%3Dziwo) No ## Top Contributors in ZIWO 1 ![Charu P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charu P.") CP Loading... ### [Charu P.](https://www.g2.com/users/1c4fbdbf-20b1-4a13-b546-4f622bd53252 "Charu P.") Head Of Marketing 4 pts