Top 10 ZIWO Alternatives & Competitors

(79)4.9 out of 5

The Contact Center Software solutions below are the most common alternatives that users and reviewers compare with ZIWO. Contact Center Software is a widely used technology, and many people are seeking powerful, user friendly software solutions with session summary notes, agent scheduling and assignment, and ivr. Other important factors to consider when researching alternatives to ZIWO include calls and features. The best overall ZIWO alternative is Genesys Cloud CX. Other similar apps like ZIWO are Maqsam, Aircall, Talkdesk, and CloudTalk. ZIWO alternatives can be found in Contact Center Software but may also be in AI Customer Support Agents Software or Speech Analytics Software.

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Best Paid & Free Alternatives to ZIWO

Genesys Cloud CX
Maqsam
Aircall
Talkdesk
CloudTalk
JustCall
Five9 Intelligent Cloud Contact Center Platform
3CX

Top 10 Alternatives to ZIWO Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ZIWO stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Information Services, and Banking, and find the best product for your business.

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By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to ZIWO, Genesys Cloud CX is:

Slower to reach roi

Categories in common with ZIWO:

By Maqsam

Product Description

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive revenue across multiple channels like voice calls and WhatsApp. Maqsam enables companies to expand market reach and establish a local presence with access to local numbers in hundreds of cities, connecting agents worldwide. Users can make and receive calls from computers or mobile devices, access unlimited call recordings, and utilize a call analysis dashboard. Features include automatic call routing, Call Whispering, and Call Coaching. Customizable IVRs respond to common queries and transfer calls to agents as needed. Advanced AI features like Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging enhance the user experience and provide valuable insights. Companies can integrate Maqsam with their CRM systems through native integrations or APIs to optimize data management.

Reviewers say compared to ZIWO, Maqsam is:

Slower to reach roi

Categories in common with ZIWO:

By Aircall

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to ZIWO, Aircall is:

Slower to reach roi

Categories in common with ZIWO:

Contact Center

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CloudTalk

By CloudTalk

4.4/5

(1,635)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to ZIWO, CloudTalk is:

Slower to reach roi

Categories in common with ZIWO:

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Reviewers say compared to ZIWO, JustCall is:

Slower to reach roi

Categories in common with ZIWO:

Contact Center