# Top 10 ZIWO Alternatives & Competitors
**Average Rating:** 4.9/5
**Total Number of Reviews:** 79
Explore the best alternatives to ZIWO for users who need new software features or want to try different solutions. Contact Center Software is a widely used technology, and many people are seeking easily administered, sophisticated software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to ZIWO include calls. The best overall ZIWO alternative is Maqsam. Other similar apps like ZIWO are Genesys Cloud CX, Talkdesk, Aircall, and CloudTalk. ZIWO alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Speech Analytics Software](https://www.g2.com/categories/speech-analytics).


## Best Paid & Free Alternatives to ZIWO
  - [Maqsam](https://www.g2.com/products/maqsam/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [CallHippo](https://www.g2.com/products/callhippo/reviews)
  - [KrispCall](https://www.g2.com/products/krispcall/reviews)

## Top 10 Alternatives to ZIWO Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how ZIWO stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Information Services, and Banking, and find the best product for your business.


  ### 1. [Maqsam](https://www.g2.com/products/maqsam/reviews)
By Maqsam
**Average Rating:** 4.7/5
**Total Reviews:** 93
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive revenue across multiple channels like voice calls and WhatsApp. Maqsam enables companies to expand market reach and establish a local presence with access to local numbers in hundreds of cities, connecting agents worldwide. Users can make and receive calls from computers or mobile devices, access unlimited call recordings, and utilize a call analysis dashboard. Features include automatic call routing, Call Whispering, and Call Coaching. Customizable IVRs respond to common queries and transfer calls to agents as needed. Advanced AI features like Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging enhance the user experience and provide valuable insights. Companies can integrate Maqsam with their CRM systems through native integrations or APIs to optimize data management.


Reviewers say compared to ZIWO, Maqsam is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs Maqsam](https://www.g2.com/compare/maqsam-vs-ziwo)
**Compare Maqsam with other alternatives:**
- [Maqsam vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-maqsam)
- [Maqsam vs Talkdesk](https://www.g2.com/compare/maqsam-vs-talkdesk)
- [Maqsam vs Aircall](https://www.g2.com/compare/aircall-vs-maqsam)
- [Maqsam vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-maqsam)
- [Maqsam vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-maqsam)
- [Maqsam vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-maqsam)
- [Maqsam vs 3CX](https://www.g2.com/compare/3cx-vs-maqsam)
- [Maqsam vs CallHippo](https://www.g2.com/compare/callhippo-vs-maqsam)
- [Maqsam vs KrispCall](https://www.g2.com/compare/krispcall-vs-maqsam)

  ### 2. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,556
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to ZIWO, Genesys Cloud CX is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ziwo)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Maqsam](https://www.g2.com/compare/genesys-cloud-cx-vs-maqsam)
- [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)
- [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs CallHippo](https://www.g2.com/compare/callhippo-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs KrispCall](https://www.g2.com/compare/genesys-cloud-cx-vs-krispcall)

  ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,536
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Reviewers say compared to ZIWO, Talkdesk is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-ziwo)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Maqsam](https://www.g2.com/compare/maqsam-vs-talkdesk)
- [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk)
- [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)
- [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk)
- [Talkdesk vs CallHippo](https://www.g2.com/compare/callhippo-vs-talkdesk)
- [Talkdesk vs KrispCall](https://www.g2.com/compare/krispcall-vs-talkdesk)

  ### 4. [Aircall](https://www.g2.com/products/aircall/reviews)
By Aircall
**Average Rating:** 4.4/5
**Total Reviews:** 1,625
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.


Reviewers say compared to ZIWO, Aircall is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs Aircall](https://www.g2.com/compare/aircall-vs-ziwo)
**Compare Aircall with other alternatives:**
- [Aircall vs Maqsam](https://www.g2.com/compare/aircall-vs-maqsam)
- [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)
- [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk)
- [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)
- [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)
- [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall)
- [Aircall vs CallHippo](https://www.g2.com/compare/aircall-vs-callhippo)
- [Aircall vs KrispCall](https://www.g2.com/compare/aircall-vs-krispcall)

  ### 5. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
By CloudTalk
**Average Rating:** 4.4/5
**Total Reviews:** 1,848
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.


Reviewers say compared to ZIWO, CloudTalk is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ziwo)
**Compare CloudTalk with other alternatives:**
- [CloudTalk vs Maqsam](https://www.g2.com/compare/cloudtalk-vs-maqsam)
- [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx)
- [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk)
- [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk)
- [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall)
- [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform)
- [CloudTalk vs 3CX](https://www.g2.com/compare/3cx-vs-cloudtalk)
- [CloudTalk vs CallHippo](https://www.g2.com/compare/callhippo-vs-cloudtalk)
- [CloudTalk vs KrispCall](https://www.g2.com/compare/cloudtalk-vs-krispcall)

  ### 6. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
By Saas Labs
**Average Rating:** 4.3/5
**Total Reviews:** 2,388
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries


Reviewers say compared to ZIWO, JustCall is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ziwo)
**Compare JustCall with other alternatives:**
- [JustCall vs Maqsam](https://www.g2.com/compare/saas-labs-justcall-vs-maqsam)
- [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)
- [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)
- [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)
- [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall)
- [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall)
- [JustCall vs 3CX](https://www.g2.com/compare/3cx-vs-saas-labs-justcall)
- [JustCall vs CallHippo](https://www.g2.com/compare/callhippo-vs-saas-labs-justcall)
- [JustCall vs KrispCall](https://www.g2.com/compare/saas-labs-justcall-vs-krispcall)

  ### 7. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
By Five9
**Average Rating:** 4.1/5
**Total Reviews:** 625
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.


Reviewers say compared to ZIWO, Five9 Intelligent Cloud Contact Center Platform is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ziwo)
**Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:**
- [Five9 Intelligent Cloud Contact Center Platform vs Maqsam](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-maqsam)
- [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall)
- [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs CallHippo](https://www.g2.com/compare/callhippo-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs KrispCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-krispcall)

  ### 8. [3CX](https://www.g2.com/products/3cx/reviews)
By 3CX
**Average Rating:** 4.4/5
**Total Reviews:** 547
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.


Reviewers say compared to ZIWO, 3CX is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs 3CX](https://www.g2.com/compare/3cx-vs-ziwo)
**Compare 3CX with other alternatives:**
- [3CX vs Maqsam](https://www.g2.com/compare/3cx-vs-maqsam)
- [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx)
- [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk)
- [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall)
- [3CX vs CloudTalk](https://www.g2.com/compare/3cx-vs-cloudtalk)
- [3CX vs JustCall](https://www.g2.com/compare/3cx-vs-saas-labs-justcall)
- [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform)
- [3CX vs CallHippo](https://www.g2.com/compare/3cx-vs-callhippo)
- [3CX vs KrispCall](https://www.g2.com/compare/3cx-vs-krispcall)

  ### 9. [CallHippo](https://www.g2.com/products/callhippo/reviews)
By CallHippo
**Average Rating:** 4.4/5
**Total Reviews:** 409
CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.


Reviewers say compared to ZIWO, CallHippo is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs CallHippo](https://www.g2.com/compare/callhippo-vs-ziwo)
**Compare CallHippo with other alternatives:**
- [CallHippo vs Maqsam](https://www.g2.com/compare/callhippo-vs-maqsam)
- [CallHippo vs Genesys Cloud CX](https://www.g2.com/compare/callhippo-vs-genesys-cloud-cx)
- [CallHippo vs Talkdesk](https://www.g2.com/compare/callhippo-vs-talkdesk)
- [CallHippo vs Aircall](https://www.g2.com/compare/aircall-vs-callhippo)
- [CallHippo vs CloudTalk](https://www.g2.com/compare/callhippo-vs-cloudtalk)
- [CallHippo vs JustCall](https://www.g2.com/compare/callhippo-vs-saas-labs-justcall)
- [CallHippo vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/callhippo-vs-five9-intelligent-cloud-contact-center-platform)
- [CallHippo vs 3CX](https://www.g2.com/compare/3cx-vs-callhippo)
- [CallHippo vs KrispCall](https://www.g2.com/compare/callhippo-vs-krispcall)

  ### 10. [KrispCall](https://www.g2.com/products/krispcall/reviews)
By KrispCall
**Average Rating:** 4.5/5
**Total Reviews:** 361
KrispCall is a virtual cloud phone that provides safer, reliable, and the most affordable cloud telephony service for businesses of all types and sizes. Its integrated call contact center software with support for CRM integration, allows you to unleash a plethora of features useful for your business communication. The presence of number sharing, number porting, Interactive Voice Response (IVR), intelligent call routing, customized greeting, call recording, and the most sought-after Unified Callbox, KrispCall is proving to be one of the best business phone systems out there.


Reviewers say compared to ZIWO, KrispCall is:
- Slower to reach roi
Categories in common with ZIWO: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [ZIWO vs KrispCall](https://www.g2.com/compare/krispcall-vs-ziwo)
**Compare KrispCall with other alternatives:**
- [KrispCall vs Maqsam](https://www.g2.com/compare/krispcall-vs-maqsam)
- [KrispCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-krispcall)
- [KrispCall vs Talkdesk](https://www.g2.com/compare/krispcall-vs-talkdesk)
- [KrispCall vs Aircall](https://www.g2.com/compare/aircall-vs-krispcall)
- [KrispCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-krispcall)
- [KrispCall vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-krispcall)
- [KrispCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-krispcall)
- [KrispCall vs 3CX](https://www.g2.com/compare/3cx-vs-krispcall)
- [KrispCall vs CallHippo](https://www.g2.com/compare/callhippo-vs-krispcall)


---
## ZIWO Alternatives FAQs

### What are the best alternatives to ZIWO?

The best alternatives to ZIWO based on G2 user ratings and review counts are [Maqsam](https://www.g2.com/products/maqsam/reviews) (4.7/5 stars, 88 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1550 reviews), [Aircall](https://www.g2.com/products/aircall/reviews) (4.4/5 stars, 1593 reviews), and [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2505 reviews). These alternatives provide robust contact center solutions with extensive features and strong user satisfaction.



### What features do alternatives offer that ZIWO does not?

Alternatives to ZIWO offer several features that ZIWO currently lacks, including native support for Email, Mobile SMS, Social channels, and Web Chat. Specifically, Genesys Cloud CX and Talkdesk provide native Email, Mobile SMS, Social, and Web Chat capabilities, while Aircall offers native Email and Mobile SMS, and Maqsam includes Social and Web Chat.



### Which Contact Center tools do reviewers recommend instead of ZIWO?

Reviewers recommend [Maqsam](https://www.g2.com/products/maqsam/reviews) for its ease of use, reliability, and advanced AI-powered features such as call transcription, sentiment analysis, and call coaching, with 16 mentions of ease of use and 9 mentions of features. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is favored for its comprehensive omnichannel capabilities, AI-driven automation, and scalability, with 135 mentions of ease of use and 98 mentions of features. [Aircall](https://www.g2.com/products/aircall/reviews) is praised for its simplicity, fast setup, and seamless CRM integrations, with 228 mentions of ease of use and 87 mentions of features. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is highly regarded for its AI-assisted call routing, intuitive interface, and powerful analytics, with 310 mentions of ease of use and 171 mentions of features. These tools are recommended for their ability to enhance agent productivity, improve customer experience, and provide advanced analytics and automation beyond ZIWO's current offerings.



### How does ZIWO compare to Maqsam?

According to G2 data, [ZIWO](https://www.g2.com/products/ziwo/reviews) outperforms [Maqsam](https://www.g2.com/products/maqsam/reviews) across all measured dimensions with notable margins: ZIWO leads by 0.8 points in Meeting Requirements (9.7 vs 8.9), 0.5 points in Usability (9.9 vs 9.4), 0.8 points in Ease of Setup (9.8 vs 9.0), 0.7 points in Ease of Admin (9.7 vs 9.0), 0.5 points in Support (9.7 vs 9.2), and 0.7 points in Ease of Doing Business (9.8 vs 9.1). ZIWO holds a higher average rating of 4.9/5 from 79 reviews compared to Maqsam's 4.7/5 from 88 reviews. ZIWO's strengths are heavily centered on Ease of Use (40 mentions), Easy Implementation (27 mentions), and Customer Support (25 mentions), with additional praise for Call Quality and Reliability. Maqsam users also highlight Ease of Use (16 mentions), Helpful Support (9 mentions), and Features (9 mentions), but report more frequent issues related to Call Quality (5 mentions), Call Issues (8 mentions), and Connection Stability. Maqsam uniquely offers Social and Web Chat features, which ZIWO does not. Overall, ZIWO delivers superior usability, setup, administration, and support experience, while Maqsam provides broader communication features including social and web chat integration. Both platforms have strong customer support, but ZIWO's higher dimension scores and user sentiment indicate a more reliable and user-friendly solution.



### Why do users choose Maqsam over ZIWO?

Users choose [Maqsam](https://www.g2.com/products/maqsam/reviews) over ZIWO primarily for its broader feature set and regional strengths. Maqsam offers Social and Web Chat features not available in ZIWO, enhancing multi-channel communication capabilities. Additionally, Maqsam provides extensive country coverage, including UAE-based numbers, which improves call pickup rates and customer relationships in key markets. Maqsam's mobile app is highly appreciated for enabling seamless communication on the go, mimicking regular phone calls, and offering auto transcription that integrates call details directly into CRM systems for enhanced insights. Users also value Maqsam's detailed and precise reporting, sticky agent routing, call tracking, and CRM integrations that streamline call management and improve team productivity. Furthermore, Maqsam's continuous product improvements, AI tool adoption, and responsive customer success teams, notably account managers like Hadeel Jamal, contribute to a positive user experience. These factors, combined with easy initial setup and flexible usage, motivate users to prefer Maqsam despite slightly lower dimension scores and occasional call quality issues reported by some users.




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- [What platform integrates visual collaboration with project management systems?](https://www.g2.com/discussions/what-platform-integrates-visual-collaboration-with-project-management-features)
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- [Best desktop software for spending oversight](https://www.g2.com/discussions/best-desktop-software-for-spending-oversight-which-tools-offer-the-clearest-view)
- [What are the top tools for automating data pipeline workflows?](https://www.g2.com/discussions/what-are-the-top-tools-for-automating-data-pipeline-workflows)
- [What is the top-rated no-code development platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-no-code-development-platform-for-enterprises)

## Spotlight Categories
- [Sales Compensation Software](https://www.g2.com/categories/sales-compensation)
- [Procure to Pay Software](https://www.g2.com/categories/procure-to-pay)
- [Contact Center Software](https://www.g2.com/categories/contact-center)