Compare CloudTalk and Kixie PowerCall & SMS
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (83.5% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial
CloudTalk
Star Rating
(1,759)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plans
Kixie PowerCall & SMS
Star Rating
(863)4.8 out of 5
Market Segments
Small-Business (83.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kixie PowerCall & SMS excels in quality of support, with users highlighting the prompt assistance they receive when issues arise, such as microphone problems. This level of support contributes to a smoother user experience compared to CloudTalk, which has received mixed feedback regarding its support responsiveness.
- Users say that Kixie PowerCall & SMS offers a seamless integration with CRM systems, allowing for efficient syncing of call notes and voicemails. This feature is particularly appreciated by small businesses looking to streamline their communication processes, whereas CloudTalk, while user-friendly, does not emphasize this integration as strongly.
- Reviewers mention that Kixie PowerCall & SMS provides a unique local dialer feature that changes the number used for dialing each time, enhancing the chances of connecting with prospects. In contrast, CloudTalk's dialing features, while effective, do not offer the same level of innovation, which may limit its effectiveness in outreach efforts.
- According to verified reviews, CloudTalk shines in its intuitive interface and quick deployment, making it easy for agents to onboard and start using the system right away. Users appreciate the clean design and clear visibility into call activity, which can be a significant advantage for teams needing to get up and running quickly.
- G2 reviewers highlight that Kixie PowerCall & SMS has a higher star rating than CloudTalk, indicating greater overall satisfaction among users. This is reflected in feedback praising Kixie's ease of setup and use, which is crucial for small businesses that may lack extensive technical resources.
- Users report that while CloudTalk offers features like emotion tracking and call summaries, Kixie PowerCall & SMS provides a more comprehensive call monitoring experience, with higher ratings in areas such as call recording and performance evaluation. This makes Kixie a better choice for businesses focused on detailed call analytics and quality assurance.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
CloudTalk
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
8.7
1,517
9.3
744
Ease of Use
9.1
1,547
9.3
760
Ease of Setup
8.9
1,157
9.2
455
Ease of Admin
8.9
633
9.1
300
Quality of Support
8.8
1,379
9.6
738
Has the product been a good partner in doing business?
8.9
634
9.2
299
Product Direction (% positive)
8.8
1,466
9.4
751
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
8.8
71
Not enough data
9.1
77
Not enough data
8.9
72
Organization
Not enough data
9.0
49
Not enough data
9.0
73
Not enough data
9.3
81
Performance Analysis
Not enough data
9.5
76
Not enough data
9.5
82
Sales Analysis
Not enough data
9.4
68
Not enough data
9.2
71
Generative AI
Not enough data
9.2
36
Not enough data
9.5
35
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.1
160
Not enough data
8.9
154
Not enough data
9.5
193
Not enough data
9.0
155
Not enough data
9.5
188
Not enough data
8.8
145
Not enough data
9.0
157
Repeatability and Reportability
Not enough data
9.0
155
Not enough data
9.2
157
Not enough data
9.2
162
Not enough data
9.1
155
Not enough data
8.6
135
AI and Automation
Not enough data
9.0
143
Not enough data
8.8
138
Not enough data
8.8
135
Not enough data
8.8
129
Not enough data
8.6
129
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
8.0
16
Dialing Options
8.6
233
|
Verified
9.2
297
|
Verified
8.5
225
|
Verified
9.3
284
|
Verified
8.4
23
8.9
11
Agent Tools
8.1
205
|
Verified
8.7
256
|
Verified
8.2
211
|
Verified
8.8
269
|
Verified
8.9
240
|
Verified
9.6
318
|
Verified
Automation
8.3
202
|
Verified
9.0
259
|
Verified
8.3
198
|
Verified
9.0
254
|
Verified
8.2
199
|
Verified
9.0
251
Agentic AI - Auto Dialer
6.9
20
8.5
9
7.8
21
8.7
9
AI Capabilities - Auto Dialer
7.9
19
8.5
8
8.1
18
8.1
8
7.6
19
8.5
8
Call Analytics
Not enough data
9.7
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
9.4
21
Artificial Intelligence - Conversation Intelligence
Not enough data
8.8
19
Not enough data
7.8
20
Not enough data
Not enough data
Generative AI
Not enough data
8.3
21
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.8
85
Not enough data
9.4
96
Not enough data
8.8
81
Not enough data
9.1
86
Not enough data
8.8
71
Not enough data
8.6
78
Not enough data
9.3
95
Not enough data
9.1
86
SMS Platform
Not enough data
9.3
90
Not enough data
9.2
88
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Agentic AI - SMS Marketing
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Quality Assurance
9.1
80
Not enough data
9.0
77
Not enough data
9.0
82
Not enough data
Engagement
8.7
78
Not enough data
9.2
90
Not enough data
8.7
77
Not enough data
Performance
9.0
81
Not enough data
9.1
82
Not enough data
Generative AI
8.6
22
Not enough data
8.5
33
Not enough data
Channels
9.0
715
|
Verified
9.5
104
7.8
506
8.6
71
7.6
489
8.6
71
7.9
532
|
Verified
9.1
103
7.8
489
8.8
92
Generative AI
7.6
280
8.6
65
Functions
8.5
575
|
Verified
9.3
89
8.4
571
|
Verified
9.0
87
8.6
566
|
Verified
9.3
86
8.2
518
8.9
82
8.2
523
|
Verified
9.3
87
8.5
523
|
Verified
9.0
89
8.4
537
|
Verified
9.1
91
8.4
527
|
Verified
9.1
88
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
168
Not enough data
8.2
144
Not enough data
8.1
141
Not enough data
Administrative
8.5
589
|
Verified
9.2
92
8.8
593
|
Verified
9.4
92
8.7
647
|
Verified
9.2
95
8.8
593
|
Verified
9.4
93
8.3
515
|
Verified
8.9
75
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
211
8.9
86
8.3
229
8.6
96
8.1
225
9.1
95
8.5
235
9.2
103
8.2
236
9.1
99
8.1
223
9.0
88
8.2
225
9.1
92
Generative AI
7.4
105
8.0
75
Workforce Management
8.8
232
9.3
105
8.7
230
9.2
97
Call Center Infrastructure (CCI)
8.6
20
7.5
22
9.0
20
8.3
22
9.2
19
7.7
21
8.7
19
7.3
21
Administrative
9.0
238
9.4
108
8.7
240
9.2
107
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
27
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
8.4
29
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
240
|
Verified
9.8
84
|
Verified
6.5
137
Feature Not Available
7.1
157
|
Verified
Feature Not Available
6.3
129
Feature Not Available
7.3
146
|
Verified
9.4
68
|
Verified
8.0
160
|
Verified
9.6
71
|
Verified
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
9.6
70
8.0
171
|
Verified
9.8
82
8.3
178
|
Verified
9.8
60
Advanced Features
7.6
160
|
Verified
9.5
66
7.6
152
|
Verified
9.6
62
|
Verified
8.9
210
|
Verified
9.8
81
Agentic AI - Sales Performance Management
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
10
Incentives
Not enough data
8.5
73
Not enough data
8.7
78
Not enough data
Feature Not Available
Not enough data
8.8
82
Personalization
Not enough data
9.0
81
Not enough data
9.0
82
Not enough data
9.3
91
Not enough data
9.1
77
Administrative
Not enough data
9.4
90
Not enough data
9.1
73
Not enough data
9.0
72
Agentic AI - Outbound Call Tracking
7.4
88
8.1
9
7.4
88
8.1
9
Calling
9.0
479
9.7
331
8.1
398
9.3
267
8.5
427
9.5
300
8.8
451
9.6
326
8.3
105
9.4
11
Contacts
8.1
417
9.1
296
8.0
391
9.1
278
8.2
403
9.3
283
Insights
8.4
423
9.3
288
8.4
407
9.4
294
8.3
382
9.5
291
7.2
344
8.8
236
7.5
350
9.0
231
8.0
95
8.8
11
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.6
73
Not enough data
9.3
70
Not enough data
9.2
40
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
66
Not enough data
9.7
64
Not enough data
9.6
61
Not enough data
9.4
68
Not enough data
9.5
70
Not enough data
9.2
70
Not enough data
9.3
63
Generative AI
Not enough data
8.3
32
Categories
Categories
Shared Categories
CloudTalk and Kixie PowerCall & SMS are categorized as Auto Dialer, Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Performance Management, and Conversation Intelligence
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.3%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.0%
Education Management
4.4%
Other
64.9%
Financial Services
11.4%
Marketing and Advertising
10.7%
Real Estate
9.2%
Insurance
9.1%
Computer Software
5.8%
Other
53.8%
Discussions
What is CloudTalk used for?
4 Comments
CD
Make phone calls from a digital platform. Generally used for companies that use Call Centers.Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Would it be possible to add a feature which makes the user able to embed links to words in text messages?
1 Comment
JB
Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other...Read more
What would be the best way to import leads to hubspot to be used on kixie
1 Comment
Official Response from Kixie PowerCall & SMS
The main thing to do is ensure you
1) upload the contacts with a phone number
2) make sure the phone number is a standard phone number field - not a...Read more
How come we cannot add a phone number to our Hubspot integration after getting off the call?
1 Comment
Official Response from Kixie PowerCall & SMS
Kixie will automatically create a new contact and after the call you can merge the contacts. Read more