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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (83.6% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansKixie PowerCall & SMS
Star Rating
(860)4.8 out of 5
Market Segments
Small-Business (83.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kixie PowerCall & SMS excels in Quality of Support with a score of 9.6, while CloudTalk trails behind at 8.8. Reviewers mention that Kixie's support team is responsive and knowledgeable, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that Kixie PowerCall & SMS offers superior Preview Dialing capabilities, scoring 9.2 compared to CloudTalk's 8.6. Users appreciate the efficiency of Kixie's preview dialing feature, which allows agents to review customer information before making calls.
- Users on G2 highlight Kixie's Call Monitoring feature, scoring 9.4, as a standout, while CloudTalk's score of 8.8 indicates room for improvement. Reviewers say that Kixie's monitoring tools provide valuable insights into agent performance and customer interactions.
- Reviewers mention that Kixie PowerCall & SMS shines in Ease of Use with a score of 9.3, compared to CloudTalk's 9.1. Users report that Kixie's intuitive interface makes it easy for new users to get started without extensive training.
- Users say that Kixie's Call Routing feature, scoring 9.2, is more effective than CloudTalk's 8.4. Reviewers appreciate how Kixie's routing capabilities ensure calls are directed to the right agents, improving customer satisfaction.
- G2 users report that Kixie PowerCall & SMS has a better Product Direction score of 9.5 compared to CloudTalk's 8.8. Reviewers mention that Kixie's commitment to continuous improvement and feature updates aligns well with the evolving needs of small businesses.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
CloudTalk
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
9.3
742
Ease of Use
9.1
1,417
9.3
757
Ease of Setup
8.9
1,030
9.2
452
Ease of Admin
8.9
603
9.1
299
Quality of Support
8.8
1,258
9.6
736
Has the product been a good partner in doing business?
8.9
604
9.2
298
Product Direction (% positive)
8.8
1,351
9.5
748
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
8.8
71
Not enough data
9.1
77
Not enough data
8.9
72
Organization
Not enough data
9.0
49
Not enough data
9.0
73
Not enough data
9.3
81
Performance Analysis
Not enough data
9.5
76
Not enough data
9.5
82
Sales Analysis
Not enough data
9.4
68
Not enough data
9.2
71
Generative AI
Not enough data
9.2
36
Not enough data
9.5
35
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.1
160
Not enough data
8.9
154
Not enough data
9.5
193
Not enough data
9.0
155
Not enough data
9.5
188
Not enough data
8.8
145
Not enough data
9.0
157
Repeatability and Reportability
Not enough data
9.0
155
Not enough data
9.2
157
Not enough data
9.2
162
Not enough data
9.1
155
Not enough data
8.6
135
AI and Automation
Not enough data
9.0
143
Not enough data
8.8
138
Not enough data
8.8
135
Not enough data
8.8
129
Not enough data
8.6
129
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
8.0
16
Dialing Options
8.6
232
|
Verified
9.2
297
|
Verified
8.5
224
|
Verified
9.3
284
|
Verified
8.4
23
8.9
11
Agent Tools
8.1
204
|
Verified
8.7
256
|
Verified
8.2
210
|
Verified
8.8
269
|
Verified
8.9
236
|
Verified
9.6
318
|
Verified
Automation
8.3
200
|
Verified
9.0
259
|
Verified
8.3
196
|
Verified
9.0
254
|
Verified
8.2
198
|
Verified
9.0
251
Agentic AI - Auto Dialer
6.9
20
8.5
9
7.8
20
8.7
9
AI Capabilities - Auto Dialer
7.9
19
8.5
8
8.1
18
8.1
8
7.6
19
8.5
8
Call Analytics
Not enough data
9.7
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
9.4
21
Agent Performance Management
Not enough data
8.8
19
Not enough data
7.8
20
Not enough data
8.6
20
Generative AI
Not enough data
8.3
21
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.8
84
Not enough data
9.4
95
Not enough data
8.8
81
Not enough data
9.1
86
Not enough data
8.8
71
Not enough data
8.6
78
Not enough data
9.3
95
Not enough data
9.1
86
SMS Platform
Not enough data
9.3
90
Not enough data
9.2
88
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Agentic AI - SMS Marketing
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
9.5
104
7.8
507
8.6
71
7.7
490
8.6
71
7.9
525
|
Verified
9.1
103
7.8
489
8.8
92
Generative AI
7.6
280
8.6
65
Functions
8.5
568
|
Verified
9.3
89
8.4
571
|
Verified
9.0
87
8.6
561
|
Verified
9.3
86
8.2
510
8.9
82
8.2
516
|
Verified
9.3
87
8.5
520
|
Verified
9.0
89
8.4
534
|
Verified
9.1
91
8.4
525
|
Verified
9.1
88
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
9.2
92
8.8
588
|
Verified
9.4
92
8.7
617
|
Verified
9.2
95
8.8
573
|
Verified
9.4
93
8.3
515
|
Verified
8.9
75
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
8.9
86
8.3
227
8.6
96
8.1
225
9.1
95
8.5
234
9.2
103
8.2
236
9.1
99
8.1
221
9.0
88
8.2
225
9.1
92
Generative AI
7.4
106
8.0
75
Workforce Management
8.8
230
9.3
105
8.7
230
9.2
97
Call Center Infrastructure (CCI)
8.7
21
7.4
21
8.9
21
8.3
21
9.1
20
7.7
21
8.7
20
7.3
21
Administrative
9.0
237
9.4
108
8.7
239
9.2
107
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
9.8
84
|
Verified
6.5
136
Feature Not Available
7.1
156
|
Verified
Feature Not Available
6.3
129
Feature Not Available
7.3
146
|
Verified
9.4
68
|
Verified
8.0
160
|
Verified
9.6
71
|
Verified
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
9.6
70
8.0
169
|
Verified
9.8
82
8.3
178
|
Verified
9.8
60
Advanced Features
7.6
160
|
Verified
9.5
66
7.6
151
|
Verified
9.6
62
|
Verified
8.9
207
|
Verified
9.8
81
Agentic AI - Sales Performance Management
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
10
Incentives
Not enough data
8.5
73
Not enough data
8.7
78
Not enough data
Feature Not Available
Not enough data
8.8
82
Personalization
Not enough data
9.0
81
Not enough data
9.0
82
Not enough data
9.3
91
Not enough data
9.1
77
Administrative
Not enough data
9.4
90
Not enough data
9.1
73
Not enough data
9.0
72
Agentic AI - Outbound Call Tracking
7.4
90
8.1
9
7.4
90
8.1
9
Calling
9.0
467
9.7
331
8.1
399
9.3
267
8.5
426
9.5
300
8.8
442
9.6
326
8.3
102
9.4
11
Contacts
8.1
418
9.1
296
8.0
392
9.1
278
8.2
403
9.3
283
Insights
8.4
417
9.3
288
8.4
407
9.4
294
8.3
384
9.5
291
7.2
346
8.8
236
7.5
351
9.0
231
8.0
95
8.8
11
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.6
73
Not enough data
9.3
70
Not enough data
9.2
40
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
66
Not enough data
9.7
64
Not enough data
9.6
61
Not enough data
9.4
68
Not enough data
9.5
70
Not enough data
9.2
70
Not enough data
9.3
63
Generative AI
Not enough data
8.3
32
Categories
Categories
Shared Categories
CloudTalk and Kixie PowerCall & SMS are categorized as Auto Dialer, Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Performance Management, and Conversation Intelligence
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Financial Services
11.4%
Marketing and Advertising
10.7%
Real Estate
9.2%
Insurance
9.1%
Computer Software
5.8%
Other
53.8%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Do you offer a longer cord on the headset?
1 Comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
What would be the best way to import leads to hubspot to be used on kixie
1 Comment
Official Response from Kixie PowerCall & SMS
The main thing to do is ensure you
1) upload the contacts with a phone number
2) make sure the phone number is a standard phone number field - not a...Read more
What is the best way to avoid being confused with Spam with using the local presence feature?
1 Comment
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
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