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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (57.6% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$57.00 Per Month
Close
Star Rating
(1,964)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM Plus
Star Rating
(91)4.4 out of 5
Market Segments
Small-Business (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$57.00 Per Month
Learn more about Zoho CRM PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user satisfaction, boasting a significantly higher overall score compared to Zoho CRM Plus. Users appreciate its intuitive interface, with one reviewer noting, "I find Close very easy to navigate and use," highlighting its user-friendly nature.
- According to verified reviews, Close has a much larger volume of feedback, with nearly 2,000 reviews compared to Zoho CRM Plus's 88. This suggests that the insights from Close users are more robust and reflective of a wider user experience.
- Users say that Close's implementation process is generally smoother, with many praising its quick setup. One user mentioned, "I appreciate the better ease of use it offers," indicating that new users can get up to speed quickly.
- Reviewers mention that Zoho CRM Plus serves as a comprehensive hub for managing customer interactions, with features like omnichannel communication and the Zia AI assistant. One user highlighted its ability to handle "emails, phone, live chat, website visitors, and social media direct messages all in one place," showcasing its versatility.
- Users report that Close's integration capabilities are a standout feature, with many noting how well it combines email and task management. A user remarked, "I love how everything, including email, is well integrated," which enhances their workflow efficiency.
- According to recent feedback, while Zoho CRM Plus is recognized for its all-in-one platform, some users feel it can be less intuitive than Close. One reviewer mentioned that while it is "cost-effective and reliable," the learning curve can be steeper, which may affect new users' initial experience.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Zoho CRM Plus
Zoho CRM Plus
$57.00
Per Month
Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey.
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management
Free Trial
Close
Free Trial is available
Zoho CRM Plus
Free Trial is available
Ratings
Meets Requirements
9.1
1,728
8.6
74
Ease of Use
9.2
1,768
8.4
76
Ease of Setup
9.0
1,105
8.2
56
Ease of Admin
9.0
563
8.6
30
Quality of Support
9.3
1,546
8.4
69
Has the product been a good partner in doing business?
9.3
558
8.6
29
Product Direction (% positive)
9.5
1,740
9.0
71
Features by Category
Sales Force Automation
9.0
1349
|
Verified
8.7
52
|
Verified
Feature Not Available
7.8
48
|
Verified
9.0
1355
|
Verified
8.2
49
|
Verified
9.0
1381
|
Verified
8.3
48
|
Verified
8.3
1165
8.1
44
|
Verified
9.1
1305
|
Verified
8.3
45
|
Verified
8.4
1122
8.3
44
|
Verified
8.3
1130
8.0
46
|
Verified
8.4
1161
8.4
45
|
Verified
Marketing Automation
8.7
1258
8.2
48
|
Verified
8.5
1217
8.2
48
|
Verified
9.2
1333
8.5
49
|
Verified
8.2
1132
8.2
44
|
Verified
Customer Support
8.7
1215
|
Verified
8.2
46
|
Verified
8.7
1226
|
Verified
8.0
51
|
Verified
8.7
1260
|
Verified
7.8
51
|
Verified
8.7
1249
|
Verified
7.5
47
|
Verified
8.6
1198
|
Verified
8.0
49
|
Verified
Reporting & Analytics
8.7
1257
|
Verified
8.5
51
|
Verified
8.8
1280
|
Verified
8.3
50
|
Verified
8.2
1141
8.3
46
|
Verified
Mobile & Social
8.2
1074
8.3
48
|
Verified
7.9
1096
8.1
47
|
Verified
8.2
1086
8.5
45
|
Verified
Platform
8.7
1194
|
Verified
8.7
34
|
Verified
8.8
1209
|
Verified
8.5
35
|
Verified
8.9
1197
8.4
35
|
Verified
8.5
1123
7.9
34
|
Verified
8.0
1070
|
Verified
8.0
35
|
Verified
8.4
1097
8.0
35
|
Verified
9.1
1209
|
Verified
8.6
37
|
Verified
8.4
1115
8.3
34
|
Verified
Integration
8.8
1123
|
Verified
8.4
35
|
Verified
8.7
1126
|
Verified
8.2
35
|
Verified
8.5
1059
|
Verified
8.1
33
|
Verified
Generative AI
Feature Not Available
8.1
27
Agentic AI - CRM
8.5
82
7.4
14
8.5
80
8.3
14
8.6
80
8.1
15
8.5
81
8.0
14
8.7
81
7.9
14
8.8
80
8.1
14
8.7
80
8.3
14
Lead Facilitation
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Not enough data
Organization
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Not enough data
Performance Analysis
8.2
127
Not enough data
8.9
134
Not enough data
Sales Analysis
8.3
134
Not enough data
8.6
134
Not enough data
Generative AI
8.4
82
Not enough data
8.7
82
Not enough data
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Not enough data
Repeatability and Reportability
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
Not enough data
AI and Automation
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Not enough data
Generative AI
8.0
197
Not enough data
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Incentives
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
9.0
5
Personalization
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Administrative
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Not enough data
Predictive Analytics
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
30
Not enough data
Contacts
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Not enough data
Insights
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Not enough data
Categories
Categories
Shared Categories
Close and Zoho CRM Plus are categorized as AI Sales Assistant and CRM
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Sales Engagement, Outbound Call Tracking, Sales Analytics, Email Tracking, Call Center Infrastructure (CCI), and Auto Dialer
Zoho CRM Plus is categorized as Sales Performance Management and Customer Journey Analytics
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.1%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Information Technology and Services
20.0%
Computer Software
10.6%
Financial Services
7.1%
Accounting
7.1%
Marketing and Advertising
4.7%
Other
50.6%
Alternatives
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
What are key features of a CRM system?
1 Comment
AR
Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics.Read more
What apps come with Zoho CRM Plus?
1 Comment
SD
Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho CliqRead more
Zoho CRM Plus has no more discussions with answers
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