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Compare Chatwoot and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
$19.00 1 User per month billed annually Per Month
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansFreshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a clean and easy-to-use interface, which is complemented by its strong automation features. Users appreciate how the ticket management and SLA tracking functionalities help teams stay organized and respond to customers efficiently.
- Users say that Chatwoot offers a great pricing model that is scalable according to needs, making it an attractive option for small businesses. The platform's clean UI and extensive features, including live chat and chatbots, are frequently highlighted as beneficial for customer engagement.
- Reviewers mention that Freshdesk's shared inbox feature significantly improves team collaboration by allowing agents to see who is working on which tickets, thus preventing duplication of efforts. This functionality is particularly praised for enhancing productivity in managing incoming support requests.
- According to verified reviews, Chatwoot is recognized for its ease of use and responsiveness, making it a solid choice for managing customer support issues in one place. Users find it particularly effective for instant messaging and team management.
- G2 reviewers highlight that Freshdesk has a robust support system, with users noting the quality of assistance they receive. The platform's automation in ticket handling is also seen as a productivity booster, making it a reliable ITSM tool.
- Users report that while Chatwoot has a smaller number of reviews, it still garners high satisfaction ratings, particularly for its customization options and ability to self-host, which appeals to businesses looking for flexibility in their customer support solutions.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Chatwoot
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.1
13
8.6
3,184
Ease of Use
9.3
14
8.8
3,206
Ease of Setup
9.5
11
8.6
2,265
Ease of Admin
9.3
5
8.7
2,154
Quality of Support
8.9
11
8.7
3,083
Has the product been a good partner in doing business?
9.7
5
8.8
2,079
Product Direction (% positive)
9.2
14
8.8
3,159
Features by Category
Ticket and Case Management
Not enough data
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2145
|
Verified
Not enough data
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Communication Channels
Not enough data
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
941
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
9.0
8
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
8.1
7
8.8
585
|
Verified
7.6
7
8.7
602
|
Verified
7.7
5
8.7
496
|
Verified
8.3
5
8.5
200
7.5
6
8.2
202
Internal Use
9.0
8
8.1
1663
|
Verified
8.6
6
8.6
204
8.1
6
8.1
187
8.3
5
8.8
560
|
Verified
8.3
5
8.8
521
|
Verified
7.8
6
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
8.0
5
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Freshdesk are categorized as Shared Inbox, Social Customer Service, Live Chat, Help Desk, Conversational Support, and Customer Self-Service
Unique Categories
Chatwoot has no unique categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
Chatwoot has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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