# Chatwoot vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple customer queries simultaneously.
- **Users say** that Chatwoot is particularly well-suited for small and startup teams, offering a clean and clear user interface. Reviewers appreciate its quick implementation and seamless integration with tools like Slack and email, which enhances their overall support experience.
- **According to verified reviews** , Freshdesk's ease of use is a standout feature, with many users noting that new hires can quickly adapt without extensive training. This is complemented by a clean interface and easy navigation, which helps streamline daily support tasks.
- **Reviewers mention** that while Freshdesk has a robust set of features, some users feel it can be overwhelming due to its extensive capabilities. In contrast, Chatwoot's simplicity and focus on essential features make it a preferred choice for teams looking for a straightforward solution.
- **Users highlight** that Freshdesk's customization options allow teams to tailor workflows to their specific needs, enhancing overall efficiency. However, some users of Chatwoot appreciate its self-hosting capability, which provides greater control over their support environment.
- **G2 reviewers note** that while Freshdesk has a higher volume of reviews and a solid G2 Score, Chatwoot's recent feedback indicates a strong satisfaction level among its smaller user base, particularly for its pricing model and scalability, which are attractive for growing teams.



| | Chatwoot | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 16 | 3,739 | 
| **Largest Market Segment** | Small-Business (62.5% of reviews) | Small-Business (48.7% of reviews) | 
| **Entry Level Price** | $19.00 1 Agent Per Month | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Chatwoot

Pros:
- Ease of Use (5 reviews)
- Chat Features (3 reviews)

Cons:
- Connectivity Issues (2 reviews)
- Limited Connectivity (2 reviews)

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

---
## Ratings Comparison
| Rating | Chatwoot | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 9.2 (15 reviews) | 8.6 (3274 reviews) | 
  | **Ease of Use** | 9.4 (16 reviews) | 8.9 (3296 reviews) | 
  | **Ease of Setup** | 9.5 (13 reviews) | 8.6 (2352 reviews) | 
  | **Ease of Admin** | 9.3 (5 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 9.0 (12 reviews) | 8.7 (3172 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (5 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.2 (15 reviews) | 8.8 (3242 reviews) | 

---
## Pricing

### Chatwoot

#### Entry-Level Pricing

Plan: Self-hosted Chatwoot

Price: $19.00 1 Agent Per Month

Key Features:
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user

[Browse all 4 editions](https://www.g2.com/products/chatwoot/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 2583 |

#### Ticket and Case Management

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.9 (2247 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.8 (2260 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2188 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (2065 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.3 (1808 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.5 (2092 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.7 (2024 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1376 reviews) ✓ Verified | 

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (57 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (56 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (57 reviews) | 

#### Communication Channels

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.6 (1925 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.9 (2089 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1315 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1190 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.9 (935 reviews) ✓ Verified | 

#### Platform

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (1158 reviews) ✓ Verified | 
| **Customization ** | 9.0 (8 reviews) | 8.1 (1660 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.6 (1548 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (1153 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.0 (1877 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (1964 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 403 |

#### Channels

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (357 reviews) | 
| **Open Listening** | Not enough data | 8.0 (333 reviews) | 
| **Physical Media** | Not enough data | 7.5 (322 reviews) | 

#### Design

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.8 (334 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (331 reviews) | 

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (262 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (262 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 294 |

#### Usability

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.8 (264 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (260 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (246 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (254 reviews) | 

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 269 |

#### Productivity Tools

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | 8.7 (228 reviews) | 

#### Analytics

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (205 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (215 reviews) | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 
| **Decision Making** | Not enough data | 7.3 (15 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | 8.2/10 | 11 |
| **Freshdesk** | 8.4/10 | 1884 |

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | 8.3 (8 reviews) | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 7.5 (8 reviews) | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 7.7 (5 reviews) | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 8.3 (5 reviews) | 8.5 (199 reviews) | 
| **Co-Browsing** | 7.5 (6 reviews) | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Customization ** | 9.0 (8 reviews) | 8.1 (1660 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (6 reviews) | 8.6 (203 reviews) | 
| **Lead Development** | 8.3 (7 reviews) | 8.2 (186 reviews) | 
| **Knowledge Base** | 8.3 (5 reviews) | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (6 reviews) | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 7.8 (6 reviews) | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | 8.0/10 | 5 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.0 (5 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | Not enough data | 8.6 (911 reviews) | 
| **Community Forums** | Not enough data | 8.3 (682 reviews) | 
| **Mobile Optimization** | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (253 reviews) | 
| **Automation** | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 531 |

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (162 reviews) | 
| **Tickets** | Not enough data | 9.3 (484 reviews) | 
| **Macros** | Not enough data | 8.6 (371 reviews) | 

#### Channels

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Email** | Not enough data | 9.2 (479 reviews) | 
| **Social** | Not enough data | 8.7 (415 reviews) | 
| **Live Chat** | Not enough data | 8.8 (376 reviews) | 
| **Phone** | Not enough data | 8.5 (340 reviews) | 
| **Text** | Not enough data | 8.3 (58 reviews) | 

#### Insight

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (382 reviews) | 
| **Reporting** | Not enough data | 8.7 (169 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (373 reviews) | 
| **Help Desk** | Not enough data | 9.1 (445 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (85 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | 8.5/10 | 15 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (10 reviews) | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.2 (10 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Chatwoot | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


**Unique to Freshdesk (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatwoot | Freshdesk | 
|---|---|---|
| **Small-Business** | 62.5% | 48.7% | 
| **Mid-Market** | 31.3% | 39.7% | 
| **Enterprise** | 6.3% | 11.6% | 

### By Industry

#### Chatwoot

- **Consulting:** 12.5%
- **Marketing and Advertising:** 12.5%
- **Logistics and Supply Chain:** 12.5%
- **Information Technology and Services:** 12.5%
- **Computer Software:** 12.5%
- **Staffing and Recruiting:** 6.3%
- **Human Resources:** 6.3%
- **Hospital & Health Care:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Education Management:** 6.3%
- **Other:** 6.3%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Chatwoot

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6841 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

---
## Top Discussions

### Chatwoot

No discussions available for this product.

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatwoot-vs-freshdesk)