Introducing G2.ai, the future of software buying.Try now
Compare Expertise AI and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (79.5% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Contact Us
Free Per Month
Expertise AI
Star Rating
(40)4.9 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansTidio
Star Rating
(1,853)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user satisfaction, boasting a significantly higher G2 Score compared to Expertise AI. Users appreciate Tidio's straightforward setup and live chat features, which enhance customer engagement and support with minimal effort.
- Users say Tidio's recent updates, including the Lyro AI agent, have improved its ability to create a knowledge base from websites, allowing for more accurate customer responses. This feature has been highlighted as a game-changer for users looking to streamline their customer service.
- Reviewers mention that while Expertise AI has a slightly higher star rating, its overall user satisfaction is lower due to fewer reviews. Users have praised its AI output quality and integration capabilities, noting that it quickly adapts to their content and tone, which enhances the user experience.
- According to verified reviews, Tidio's ease of use is a standout feature, with users noting that they can respond to customer inquiries efficiently, even when offline. This capability is crucial for small businesses looking to maintain high levels of customer service without extensive resources.
- Users highlight that Expertise AI offers robust reporting and visibility into user engagement, which is beneficial for businesses looking to analyze their interactions. However, some users feel that Tidio's live chat capabilities provide a more immediate and engaging customer experience.
- Reviewers note that while both platforms have strong integration capabilities, Tidio's recent enhancements and user-friendly interface make it a more appealing choice for small businesses. Users appreciate the seamless integration process and the ability to fine-tune chat responses easily with Expertise AI.
Pricing
Entry-Level Pricing
Expertise AI
Pro
Contact Us
- Standard Knowledge Base
- Standard Team Management
- Unlimited AI Sessions
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Expertise AI
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.5
32
9.1
1,302
Ease of Use
9.9
33
9.3
1,320
Ease of Setup
9.6
32
9.2
1,060
Ease of Admin
9.8
29
9.2
947
Quality of Support
10.0
33
9.2
1,136
Has the product been a good partner in doing business?
9.9
28
9.2
897
Product Direction (% positive)
9.6
32
9.2
1,170
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Feature Not Available
8.7
495
9.3
27
8.8
487
8.9
25
8.8
486
8.7
25
8.7
470
Feature Not Available
8.7
427
Platform
Feature Not Available
9.3
506
8.8
27
8.8
456
8.8
29
8.7
456
8.8
28
8.7
452
Feature Not Available
8.3
352
8.6
26
8.7
404
9.4
27
8.9
467
Generative AI
9.1
27
8.0
128
9.2
28
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
82
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
748
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
648
|
Verified
Not enough data
8.5
482
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
615
|
Verified
Not enough data
8.8
610
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
567
|
Verified
Not enough data
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Expertise AI and Tidio are categorized as Chatbots and Conversational Marketing
Unique Categories
Expertise AI is categorized as AI Sales Assistant and Salesforce AppExchange Apps
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Live Chat, Help Desk, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Expertise AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
10.3%
Information Technology and Services
10.3%
Marketing and Advertising
7.7%
Financial Services
5.1%
Events Services
5.1%
Other
61.5%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Expertise AI has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
