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At a Glance
Market Segments
Mid-Market (58.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
Chameleon
Star Rating
(323)4.4 out of 5
Market Segments
Mid-Market (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk for Customer Service excels in its Quality of Support, scoring 8.4, with many reviewers mentioning the responsiveness and helpfulness of their support team. In contrast, Chameleon shines even brighter with a score of 9.0, where users highlight the availability of knowledgeable support staff and quick resolution times.
- Reviewers mention that Zendesk's Ease of Use is rated at 8.6, with many users appreciating its intuitive interface and straightforward navigation. Chameleon, however, scores slightly lower at 8.2, with some users indicating that while it is user-friendly, it may require a bit more time to get accustomed to its features.
- G2 users highlight that Zendesk for Customer Service has a robust Knowledge Base, scoring 8.5, which many find helpful for self-service support. Chameleon, while still useful, scores 8.3, with some users noting that its documentation could be more comprehensive.
- Users on G2 report that Zendesk's Automation features, rated at 8.2, are particularly effective for streamlining customer service processes. In comparison, Chameleon scores 7.9, with reviewers mentioning that while it offers automation, it lacks some advanced capabilities that Zendesk provides.
- Reviewers mention that Zendesk for Customer Service has strong Integrations capabilities, scoring 8.2, allowing seamless connections with various third-party applications. Chameleon, with a score of 8.3, is also praised for its integrations, but some users feel that it could benefit from more options.
- Users say that Zendesk's Adaptive Learning feature, rated at 8.7, is a standout, helping to improve customer interactions over time. Chameleon, with a score of 7.4, is noted for its learning capabilities but is seen as less effective in adapting to user behavior compared to Zendesk.
Pricing
Entry-Level Pricing
Chameleon
Demos Free
Free
Create unlimited Interactive Demos with Chameleon.
- Chapters, CTAs, email capture
- On-brand design
- Engagement tracking
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Chameleon
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
291
8.6
5,118
Ease of Use
8.2
297
8.6
5,162
Ease of Setup
8.2
175
8.0
3,186
Ease of Admin
8.5
140
8.2
3,073
Quality of Support
9.0
255
8.4
4,796
Has the product been a good partner in doing business?
9.2
134
8.4
2,999
Product Direction (% positive)
8.9
286
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
User Analysis
8.4
149
Not enough data
7.0
151
Not enough data
User Support
7.9
162
Not enough data
6.7
111
Not enough data
7.7
142
Not enough data
Walkthrough Type
7.9
136
Not enough data
8.6
158
Not enough data
Platform Basics - Digital Adoption Platform
8.4
19
Not enough data
7.9
19
Not enough data
Analytics - Digital Adoption Platform
7.3
19
Not enough data
Functions - Digital Adoption Platform
7.1
18
Not enough data
7.6
19
Not enough data
Agentic AI - Digital Adoption Platform
7.1
11
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Prospect Engagement
8.5
9
Not enough data
9.3
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
9.3
9
Not enough data
Feature Not Available
Not enough data
Demo Management
Feature Not Available
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
Generative AI
7.0
9
Not enough data
Agentic AI - Demo Automation
7.4
7
Not enough data
7.6
7
Not enough data
7.5
6
Not enough data
7.1
7
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
7.2
84
Feature Not Available
Self-Service Experience
8.3
123
8.5
1499
8.3
121
8.5
1436
6.8
102
8.0
1024
6.5
99
7.7
648
8.5
120
8.0
780
Self-Service Platform
8.6
125
8.2
828
7.9
109
8.2
841
6.8
97
7.7
658
8.3
118
8.2
806
Agentic AI - Customer Self-Service
Feature Not Available
8.3
63
6.9
8
8.3
63
6.9
7
8.2
64
7.4
7
8.7
63
7.3
8
8.6
61
6.7
8
8.2
63
6.9
8
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chameleon and Zendesk for Customer Service are categorized as Customer Self-Service
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Chameleon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
34.8%
Information Technology and Services
14.9%
Financial Services
5.4%
Marketing and Advertising
4.7%
Computer & Network Security
2.2%
Other
38.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is it possible to create templates when you are using the different screens, as different User may have different preferences.
1 Comment
PA
Yes, you can create templates that you can re-use when creating Tour Steps. That allows you to set different styles or basic configurations to enable you to...Read more
What is the best way to create survey with up more that 3 questions
1 Comment
JB
Surveys are conducted to know people's opinions by asking some questions. Most well-known companies in the united states, Canada, the UK, Mexico, and other...Read more
Chameleon has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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