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Compare Capacity and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
Starting at $6,000.00 10 User Per Year
Free 25 Licenses Free to Start
Capacity
Star Rating
(57)4.8 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $6,000.00 10 User Per Year
Learn more about CapacityTalkdesk
Star Rating
(2,497)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to Capacity. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. This is a significant advantage for teams looking to ramp up their support capabilities swiftly.
- Reviewers mention that while Capacity has a strong focus on efficiency, particularly with its AI-driven features, it lacks the volume of recent user feedback that Talkdesk enjoys. This makes it harder to gauge the current user experience with Capacity, as it has not received any recent reviews.
- According to verified reviews, Talkdesk's call quality remains stable even during peak hours, which is crucial for maintaining customer satisfaction. Users have highlighted the flexibility of call routing and IVR flows, making it easier to manage high volumes of support requests.
- Users appreciate Capacity's instant conversation features and message history, which streamline communication. However, some users have noted that transitioning from other platforms, like Salesforce, can be cumbersome, indicating a potential area for improvement in user onboarding.
- Reviewers highlight that while both platforms offer strong support, Talkdesk's quality of support is rated lower than Capacity's. Users have praised Capacity for its responsive support team, which contributes to a more efficient overall experience for their customers.
Pricing
Entry-Level Pricing
Capacity
Support Automation Pricing Plans
Starting at $6,000.00
10 User Per Year
https://capacity.com/ourpricing/ for full details
- Enterprise packages custom built
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Capacity
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.1
50
8.9
2,028
Ease of Use
9.3
50
9.1
2,038
Ease of Setup
8.6
32
8.8
1,062
Ease of Admin
8.9
33
8.9
928
Quality of Support
9.8
48
8.8
1,806
Has the product been a good partner in doing business?
9.8
33
8.9
912
Product Direction (% positive)
10.0
52
8.7
1,936
Features by Category
Ticket and Case Management
Feature Not Available
Not enough data
9.3
28
Not enough data
9.3
21
Not enough data
9.4
24
Not enough data
9.5
13
Not enough data
Feature Not Available
Not enough data
9.2
24
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Feature Not Available
9.1
168
Feature Not Available
9.1
161
Feature Not Available
9.1
164
Knowledge Management
9.4
17
9.2
163
Feature Not Available
9.1
160
Feature Not Available
9.2
165
Compliance
Feature Not Available
9.2
162
Feature Not Available
9.2
158
Feature Not Available
9.2
161
Feature Not Available
9.1
159
Customer Support
Feature Not Available
9.1
162
Feature Not Available
9.1
156
Feature Not Available
9.0
152
Data Security
Feature Not Available
9.2
149
Feature Not Available
9.2
150
Feature Not Available
9.3
158
Feature Not Available
9.3
146
Administration
Feature Not Available
9.1
169
Feature Not Available
9.3
181
9.3
16
9.2
188
Generative AI
Not enough data
8.8
53
Account Options
9.0
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
5
Not enough data
Q&A Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
Not enough data
9.2
821
|
Verified
Not enough data
8.6
543
|
Verified
Not enough data
8.4
528
|
Verified
Not enough data
8.3
519
|
Verified
Not enough data
8.5
549
|
Verified
Generative AI
Not enough data
8.2
186
Functions
Not enough data
8.9
964
|
Verified
Not enough data
9.0
984
|
Verified
Not enough data
9.0
836
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.9
715
Not enough data
8.9
661
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
Not enough data
8.8
913
|
Verified
Not enough data
9.1
930
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.8
579
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
27
Not enough data
Feature Not Available
Not enough data
9.6
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.8
14
Not enough data
8.9
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Administration
Not enough data
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Conversational Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Support Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
188
Not enough data
7.9
197
Not enough data
8.8
219
Not enough data
9.0
221
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
219
Not enough data
8.9
211
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
Not enough data
9.2
223
Not enough data
8.9
226
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Internal Use
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
15
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capacity and Talkdesk are categorized as Contact Center Knowledge Base
Unique Categories
Capacity is categorized as Digital Customer Service Platforms, Conversational Commerce Platforms, Q&A Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, Chatbots, and AI Agents for HR
Reviews
Reviewers' Company Size
Capacity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
35.1%
Real Estate
8.8%
Computer Software
8.8%
Banking
8.8%
Telecommunications
7.0%
Other
31.6%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
What is Capacity used for?
1 Comment
Official Response from Capacity
Capacity helps businesses answer tickets faster and more accurately while providing team and customer support across Web, SMS, Voice, Email, Social, Slack,...Read more
Capacity has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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