Compare CTM (formerly CallTrackingMetrics) and Sharpen 
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Mid-Market (58.5% of reviews)
Entry-Level Pricing
$79.00 Per Month
$0.05 1 Per minute
CTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSharpen
Star Rating
(41)4.0 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.05 1 Per minute
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTrackingMetrics excels in user satisfaction, boasting a significantly higher overall score compared to Sharpen. Users appreciate the platform's ability to personalize features to fit their business needs, making it a reliable choice for many.
- According to verified reviews, CallTrackingMetrics has a much larger volume of feedback, with over 700 reviews compared to Sharpen's 41. This suggests that users have a more consistent and reliable experience with CallTrackingMetrics, as reflected in their higher ratings for quality of support and ease of use.
- Users say that CallTrackingMetrics offers a smoother implementation process, with many highlighting the intuitive onboarding wizard. In contrast, Sharpen users have noted challenges with setup, indicating that CallTrackingMetrics may be the better option for those prioritizing a quick and easy start.
- Reviewers mention that CallTrackingMetrics provides superior API integrations, particularly with Google Ads, which enhances its functionality for marketing attribution. This level of integration is a key advantage for businesses looking to streamline their operations.
- According to recent user feedback, while Sharpen offers a deep and customizable platform, users have expressed a desire for more straightforward management options. CallTrackingMetrics, on the other hand, allows users to adapt the system to their needs without relying heavily on vendor support.
- G2 reviewers highlight that CallTrackingMetrics consistently meets user expectations across various features, such as session recording and speech analytics, which are rated highly. Sharpen, while offering a robust platform, has received lower scores in these areas, indicating potential gaps in performance.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Sharpen
IVR / Self Service
$0.05
1 Per minute
Unlock effortless self-service without the need for developers.
- Visual drag-and-drop interface for designing your customer’s call journey
- Real-time reports and shareable dashboards for operational optimization
- Automated outbound to contact lists
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
Sharpen
No trial information availableRatings
Meets Requirements
9.1
631
7.5
34
Ease of Use
8.6
637
7.8
34
Ease of Setup
8.4
534
6.3
20
Ease of Admin
8.6
530
6.9
22
Quality of Support
9.0
586
7.8
33
Has the product been a good partner in doing business?
9.2
525
7.3
22
Product Direction (% positive)
9.1
630
7.4
36
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
7.8
17
|
Verified
8.7
22
Not enough data
9.2
19
|
Verified
7.7
11
|
Verified
9.0
29
|
Verified
8.2
12
|
Verified
9.0
21
7.8
12
|
Verified
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
7.5
19
|
Verified
9.4
47
|
Verified
8.0
21
|
Verified
9.5
43
|
Verified
7.3
17
|
Verified
9.2
21
6.0
7
9.4
18
|
Verified
6.3
8
|
Verified
9.7
27
|
Verified
7.4
11
|
Verified
9.5
22
|
Verified
7.7
11
|
Verified
9.5
22
|
Verified
8.7
10
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
8.2
16
|
Verified
9.7
47
|
Verified
7.8
16
|
Verified
9.2
50
|
Verified
8.0
20
|
Verified
9.8
21
|
Verified
8.2
16
|
Verified
9.4
19
|
Verified
7.1
7
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Workforce Management
Not enough data
8.8
8
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
7.6
7
|
Verified
Not enough data
Feature Not Available
Administration
Not enough data
8.3
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
6.5
8
|
Verified
Not enough data
8.5
8
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
268
Not enough data
9.0
228
Not enough data
8.9
231
Not enough data
Analytics
9.0
296
Not enough data
9.3
300
Not enough data
8.7
271
Not enough data
8.4
102
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
150
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and Sharpen are categorized as Contact Center
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, AI Voice Assistants, and UCaaS Platforms
Sharpen is categorized as Auto Dialer and Contact Center Workforce
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sharpen
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Health, Wellness and Fitness
17.1%
Insurance
12.2%
Consumer Goods
9.8%
Financial Services
9.8%
Hospitality
7.3%
Other
43.9%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What is SharpenCX used for?
1 Comment
Official Response from Sharpen
Sharpen is an AI-powered cloud contact center that simplifies and secures every customer and agent interaction to enable quick and efficient resolution...Read more
Sharpen has no more discussions with answers
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