Sharpen Pricing Overview

Unlock effortless self-service without the need for developers.

Visual drag-and-drop interface for designing your customer’s call journey
Real-time reports and shareable dashboards for operational optimization
Automated outbound to contact lists
Interaction recording
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Connect with customers with our omnichannel agent-friendly interface.

Intuitive desktop empowers agents with customer information and real-time KPIs on one screen
Default and customizable reports give you the data you need most
Drag and drop, sharable customizable dashboards
Design chatbots to enable customers to self-serve over digital
Unified, web-based admin portal
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Own your outcomes with omnichannel quality management.

Coaching, performance management and scorecard tools strengthen remote management
Screen-recording for post-interaction analysis
Customer satisfaction (CSAT) data collection
Keyword or phrase-based interaction reporting
Instant contextual coaching without pulling your agents out of queue
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Have the right agents staffed at the right times with workforce management tools.

Predictive forecasting and automated scheduling
ACD integration and workforce management reporting
Real-time intraday adherence and shift bidding
Mobile app enables agents to manage schedules, trade shifts, and make time-off requests.
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