Sharpen Pricing Overview
IVR / Self Service
Unlock effortless self-service without the need for developers.
- Visual drag-and-drop interface for designing your customer’s call journey
- Real-time reports and shareable dashboards for operational optimization
- Automated outbound to contact lists
- Interaction recording
Core Agent
Connect with customers with our omnichannel agent-friendly interface.
- Intuitive desktop empowers agents with customer information and real-time KPIs on one screen
- Default and customizable reports give you the data you need most
- Drag and drop, sharable customizable dashboards
- Design chatbots to enable customers to self-serve over digital
- Unified, web-based admin portal
Performance
Own your outcomes with omnichannel quality management.
- Coaching, performance management and scorecard tools strengthen remote management
- Screen-recording for post-interaction analysis
- Customer satisfaction (CSAT) data collection
- Keyword or phrase-based interaction reporting
- Instant contextual coaching without pulling your agents out of queue
Workforce
Have the right agents staffed at the right times with workforce management tools.
- Predictive forecasting and automated scheduling
- ACD integration and workforce management reporting
- Real-time intraday adherence and shift bidding
- Mobile app enables agents to manage schedules, trade shifts, and make time-off requests.
Transparent pricing with no hidden fees or mysterious billing nonsense.
Sharpen has 4 pricing editions, from $0.05 to $135. Look at different pricing editions below and see what edition and features meet your budget and needs.
Pricing information for Sharpen is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase Sharpen must be conducted with the
seller.
Pricing information was last updated on November 05, 2024
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