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Compare CallTrackingMetrics and Level AI 
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At a Glance
Market Segments
Small-Business (66.5% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
$79.00 Per Month
No pricing available
CallTrackingMetrics
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansLevel AI
Star Rating
(200)4.7 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AICallTrackingMetrics vs Level AI
When assessing the two solutions, reviewers found Level AI easier to use, set up, and administer. However, reviewers preferred doing business with CallTrackingMetrics overall.
- Reviewers felt that CallTrackingMetrics meets the needs of their business better than Level AI.
- When comparing quality of ongoing product support, CallTrackingMetrics and Level AI provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Level AI over CallTrackingMetrics.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Level AI
No pricing availableFree Trial
CallTrackingMetrics
Free Trial is available
Level AI
No trial information availableRatings
Meets Requirements
9.1
627
8.8
179
Ease of Use
8.6
633
8.9
186
Ease of Setup
8.4
530
8.9
159
Ease of Admin
8.6
529
9.0
47
Quality of Support
9.0
582
9.0
168
Has the product been a good partner in doing business?
9.2
524
9.1
44
Product Direction (% positive)
9.1
627
9.5
177
Features by Category
Call Analytics
9.6
54
|
Verified
9.0
42
8.4
33
|
Verified
8.8
40
9.0
45
|
Verified
8.7
39
8.9
44
|
Verified
8.6
40
Agent Performance Management
8.7
40
|
Verified
8.9
41
8.5
39
|
Verified
8.5
41
8.7
40
8.8
41
Generative AI
6.8
11
8.5
39
Agentic AI - Conversation Intelligence
5.8
6
8.2
13
5.3
6
8.3
13
6.1
6
8.6
13
5.6
6
8.5
13
6.7
6
8.5
13
5.8
6
8.2
13
4.7
6
8.5
13
Quality Assurance
Not enough data
9.2
124
Not enough data
9.0
124
Not enough data
8.8
123
Engagement
Not enough data
8.9
123
Not enough data
8.9
123
Not enough data
8.5
121
Performance
Not enough data
8.6
120
Not enough data
9.0
121
Generative AI
Not enough data
8.7
86
Not enough data
8.7
86
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Algorithm
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
System
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Data Ingestion
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Presentation
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
8.7
18
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
9.2
18
8.5
8
8.9
18
7.6
7
8.5
16
7.9
8
7.8
17
Feedback
8.1
8
8.7
17
7.4
7
8.9
18
7.4
7
8.9
17
7.4
7
9.3
16
8.8
8
8.4
16
7.9
8
8.8
15
Feature Not Available
9.1
16
Generative AI
Not enough data
8.7
17
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
266
Not enough data
9.0
227
Not enough data
8.9
229
Not enough data
Analytics
9.0
294
Not enough data
9.3
297
Not enough data
8.7
267
Not enough data
8.4
100
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
136
Not enough data
Administration
8.6
84
Not enough data
9.2
131
Not enough data
9.1
147
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.0
56
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
51
Automation
Not enough data
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Autonomy
Not enough data
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Level AI are categorized as Speech Analytics, Conversation Intelligence, and Sales Coaching
Unique Categories
CallTrackingMetrics is categorized as Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
Level AI is categorized as Natural Language Generation (NLG), Natural Language Understanding (NLU), Contact Center Quality Assurance, and AI Customer Support Agents
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.3%
Internet
6.3%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Construction
3.8%
Other
43.9%
Consumer Services
27.5%
Printing
9.3%
Food & Beverages
9.3%
Retail
6.7%
Marketing and Advertising
6.2%
Other
40.9%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
Level AI has no more discussions with answers
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