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At a Glance
Market Segments
Small-Business (84.6% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
$15.00 1 Organizer Month
CallTools
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Learn more about CallToolsDialpad Support
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTools excels in call analytics with a G2 rating of 9.2 for call recording, while Dialpad Support has a lower rating of 8.6 in the same category, indicating that CallTools may provide a more robust solution for businesses needing detailed call insights.
- Reviewers mention that CallTools offers superior dialing options, achieving a rating of 9.6 for progressive dialing compared to Dialpad Support's absence of this feature, which could be crucial for teams focused on maximizing call efficiency.
- G2 users highlight CallTools' strong performance in quality of support, with a score of 9.7, while Dialpad Support lags behind at 8.6, suggesting that users may find more reliable assistance with CallTools when issues arise.
- Users on G2 indicate that CallTools shines in automation features, particularly with a high rating of 9.4 for call scrubbing, which is essential for maintaining data integrity, whereas Dialpad Support's automation features are rated lower, potentially impacting user experience.
- Reviewers say that CallTools provides a better user experience with an ease of use rating of 9.3, compared to Dialpad Support's 9.0, suggesting that CallTools may be more intuitive for new users.
- Users report that CallTools has a more favorable product direction with a score of 9.6, indicating a strong commitment to future improvements, while Dialpad Support's score of 9.1 suggests it may not be as forward-thinking, which could affect long-term satisfaction.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
CallTools
No trial information availableDialpad Support
Free Trial is available
Ratings
Meets Requirements
9.5
46
8.9
441
Ease of Use
9.3
45
9.1
450
Ease of Setup
8.9
35
9.0
238
Ease of Admin
9.1
30
8.8
196
Quality of Support
9.8
45
8.9
412
Has the product been a good partner in doing business?
9.5
31
9.1
193
Product Direction (% positive)
9.5
43
9.0
416
Features by Category
Lead Facilitation
Not enough data
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Organization
Not enough data
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Performance Analysis
Not enough data
8.4
45
Not enough data
8.7
46
Sales Analysis
Not enough data
7.4
16
Not enough data
7.2
16
Generative AI
Not enough data
7.6
16
Not enough data
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.4
29
|
Verified
8.8
30
9.6
28
|
Verified
8.7
28
10.0
5
Not enough data
Agent Tools
9.4
28
|
Verified
8.9
24
9.3
29
|
Verified
7.7
8
9.3
30
|
Verified
9.1
31
Automation
9.2
28
|
Verified
7.2
9
9.1
28
|
Verified
8.5
25
9.3
30
|
Verified
6.2
7
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Agent Performance Management
Not enough data
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.9
15
|
Verified
8.8
150
7.5
12
8.3
114
8.3
12
Feature Not Available
8.3
15
|
Verified
8.4
130
8.1
13
Feature Not Available
Generative AI
6.4
7
8.3
36
Functions
8.7
17
|
Verified
8.9
127
9.0
17
8.6
132
9.0
16
|
Verified
8.4
129
Feature Not Available
8.1
139
9.9
14
|
Verified
8.5
108
9.2
15
|
Verified
8.6
120
9.1
15
|
Verified
8.5
128
9.0
12
8.6
122
Agentic AI - Contact Center
7.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
17
|
Verified
8.5
134
9.4
17
|
Verified
8.7
122
9.5
17
|
Verified
8.5
135
9.2
15
|
Verified
8.7
140
9.2
13
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Platform
Not enough data
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Generative AI
Not enough data
8.5
19
Workforce Management
Not enough data
8.9
61
Not enough data
8.7
57
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.0
64
Not enough data
8.4
60
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.4
90
Not enough data
8.7
73
Not enough data
9.0
83
Not enough data
8.9
86
10.0
5
Not enough data
Contacts
Not enough data
8.6
81
Not enough data
8.6
79
Not enough data
8.4
72
Insights
Not enough data
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
CallTools and Dialpad Support are categorized as Contact Center, Outbound Call Tracking, Call Center Infrastructure (CCI), and Auto Dialer
Unique Categories
CallTools is categorized as VoIP Providers
Dialpad Support is categorized as Conversation Intelligence, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
52.3%
Financial Services
7.7%
Marketing and Advertising
4.6%
Construction
4.6%
Consulting
3.1%
Other
27.7%
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.8%
Construction
4.4%
Other
66.7%
Alternatives
Discussions
CallTools has no discussions with answers
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
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