Introducing G2.ai, the future of software buying.Try now
Compare CallMiner Eureka and Invoca 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (38.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaInvoca
Star Rating
(960)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in providing call attribution combined with conversation intelligence, which helps marketing and sales teams gain real visibility into call outcomes. Users appreciate how it tracks calls from various marketing channels, allowing for better optimization of spending.
- Users say CallMiner Eureka stands out for its ability to transform customer interactions into meaningful insights. Reviewers highlight its capability to link conversations to actionable outcomes, making it a valuable tool for customer service professionals seeking to derive answers from extensive customer data.
- According to verified reviews, Invoca has a slight edge in ease of setup, with users noting a more intuitive onboarding process compared to CallMiner Eureka. This has been a significant factor for teams looking to implement the software quickly and efficiently.
- Reviewers mention that while both products have similar star ratings, CallMiner Eureka has a stronger presence in the mid-market segment, which may appeal to larger organizations looking for robust analytics capabilities. This market focus is reflected in the positive feedback regarding its comprehensive analysis features.
- Users highlight Invoca's superior quality of support, with many praising the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues and maximize the software's potential.
- G2 reviewers note that while CallMiner Eureka has a higher score in speech analytics, Invoca's strengths in call recording and machine learning features provide users with valuable tools for analyzing customer interactions and improving overall service quality.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableInvoca
No pricing availableFree Trial
CallMiner Eureka
No trial information availableInvoca
Free Trial is available
Ratings
Meets Requirements
8.7
175
8.8
814
Ease of Use
8.3
176
8.4
815
Ease of Setup
7.6
107
8.0
551
Ease of Admin
8.1
110
8.3
536
Quality of Support
9.0
171
9.1
802
Has the product been a good partner in doing business?
9.4
116
9.2
540
Product Direction (% positive)
9.7
175
8.8
800
Features by Category
Call Analytics
8.7
63
|
Verified
9.1
93
7.9
57
|
Verified
8.5
78
8.8
67
|
Verified
8.6
89
8.3
49
|
Verified
8.3
75
Agent Performance Management
8.8
60
|
Verified
8.4
70
8.2
67
|
Verified
8.0
79
8.1
57
|
Verified
8.3
70
Generative AI
8.3
19
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
8.0
5
7.4
11
Quality Assurance
8.8
92
8.9
41
8.5
85
8.7
39
8.2
93
8.8
47
Engagement
8.6
92
8.9
43
8.1
93
8.7
46
8.4
87
8.9
43
Performance
8.0
74
8.9
42
8.8
91
9.1
41
Generative AI
7.7
31
8.2
18
7.7
30
8.6
18
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Reporting
Not enough data
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Generative AI
8.2
36
8.5
8
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.8
302
Not enough data
9.2
328
Not enough data
8.5
200
Tracking
Not enough data
8.7
309
Not enough data
8.9
318
Not enough data
8.7
278
Analytics
Not enough data
9.0
338
Not enough data
9.2
314
Not enough data
8.6
316
Not enough data
8.6
156
Call Routing
Not enough data
8.7
253
Not enough data
8.7
195
Not enough data
8.3
163
Administration
Not enough data
8.5
137
Not enough data
9.1
164
Not enough data
9.2
190
Agentic AI - Inbound Call Tracking
Not enough data
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Marketing Operations
Not enough data
8.4
49
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Categories
Categories
Shared Categories
CallMiner Eureka and Invoca are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
