Link copied to clipboard # Call Box vs CallRail Comparison - What are their main differences? Share [ Export ](/compare/call-box/callrail/export.csv) Call BoxCallRail[+ Add Product](#) Pricing **Call Box** **Contact Vendor for Pricing** · Basic **CallRail** Free Trial **$55.00** Usage Based Per Month · Lead Tracking **$105.00** Usage Based Per Month · Lead Tracking Complete **$165.00** Usage Based Per Month · Lead Conversion **$215.00** Usage Based Per Month · Lead Conversion Complete Show more **Pricing Insights** from reviews Perceived Cost **Call Box** $$$$$ **CallRail** $$$$$ Average Discount **Call Box** 13%6% more **CallRail** 7% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Call Box** 6 months Based on 100 responses **CallRail** 6 months Based on 100 responses Return on Investment **Call Box** 6 months Based on 100 responses **CallRail** 6 months Based on 100 responses ![Call Box](https://images.g2crowd.com/uploads/product/hd_favicon/892a927c65cfca99e30c26001b109760/call-box.svg "Call Box") ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Call Box** Not enough data **CallRail** Ease of Use (122) Features (109) Missing Features (33) Integration Issues (30) Integrations **Call Box** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect ](https://www.g2.com/products/goto-connect/reviews)[ View all ](https://www.g2.com/products/call-box/integrations) **CallRail** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c8a615694573f0625c461def065b503e/acquisio.png "Product Avatar Image") Acquisio ](https://www.g2.com/products/acquisio/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/311/large_detail_da820dfb0bceb23ead050c282acb6770.jpeg "Product Avatar Image") Google Data Studio ](https://www.g2.com/products/google-google-data-studio/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_34ba97c05f91de52d1150eb17a5c48c3/hubspot-smart-crm.png "Product Avatar Image") HubSpot Smart CRM ](https://www.g2.com/products/hubspot-smart-crm/reviews)[ View all ](https://www.g2.com/products/callrail/integrations) Screenshots **Call Box** ![Call Box screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/106988/missedop.PNG) **CallRail** ![CallRail screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/74803/Call-Recording-with-Transcription.png) **Ratings** from reviews Meets Requirements **Call Box** **8.3** /10 Based on 73 responses **CallRail** **9.0** /10 Based on 1,529 responses Ease of Use **Call Box** **8.6** /10 Based on 73 responses **CallRail** **9.0** /10 Based on 1,546 responses Ease of Setup **Call Box** **8.5** /10 Based on 54 responses **CallRail** **9.0** /10 Based on 1,289 responses Ease of Admin **Call Box** **8.5** /10 Based on 55 responses **CallRail** **9.1** /10 Based on 1,183 responses Quality of Support **Call Box** **8.4** /10 Based on 66 responses **CallRail** **8.8** /10 Based on 1,373 responses Has the product been a good partner in doing business? **Call Box** **8.6** /10 Based on 54 responses **CallRail** **9.2** /10 Based on 1,164 responses Product Direction (% positive) **Call Box** **7.0** /10 Based on 73 responses **CallRail** **8.9** /10 Based on 1,434 responses **Features** ratings from reviews AI Sales Assistant Not enough data **8.9** /10 Based on 13 responses Conversation Intelligence Not enough data **8.5** /10 Based on 250 responses Contact Center Not enough data **8.3** /10 Based on 103 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Attribution Not enough data **7.8** /10 Based on 292 responses Lead Capture Not enough data **8.4** /10 Based on 283 responses Online Form Builder Not enough data **8.9** /10 Based on 12 responses Live Chat Not enough data **7.6** /10 Based on 23 responses AI Voice Assistants Not enough data **8.4** /10 Based on 23 responses Outbound Call Tracking Not enough data **8.3** /10 Based on 47 responses Inbound Call Tracking Not enough data **8.8** /10 Based on 877 responses Marketing Analytics Not enough data **8.1** /10 Based on 289 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 60.8% Mid-Market(51-1000 emp.) 29.7% Enterprise(\> 1000 emp.) 9.5% Small-Business(50 or fewer emp.) 60.8% Mid-Market(51-1000 emp.) 29.7% Enterprise(\> 1000 emp.) 9.5% Small-Business(50 or fewer emp.) 74.7% Mid-Market(51-1000 emp.) 22.3% Enterprise(\> 1000 emp.) 3.0% Small-Business(50 or fewer emp.) 74.7% Mid-Market(51-1000 emp.) 22.3% Enterprise(\> 1000 emp.) 3.0% **Reviewers' Industry** [![Call Box](https://images.g2crowd.com/uploads/product/hd_favicon/892a927c65cfca99e30c26001b109760/call-box.svg "Call Box")](https://www.g2.com/products/call-box/reviews) Call Box Marketing and Advertising 20.5% Automotive 17.9% Internet 9.0% Medical Practice 6.4% Health, Wellness and Fitness 5.1% Other 41.0% [![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail")](https://www.g2.com/products/callrail/reviews) CallRail Marketing and Advertising 33.9% Construction 8.3% Real Estate 8.0% Hospital & Health Care 3.9% Consumer Services 3.6% Other 42.2% Alternatives **Call Box Alternatives** ![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM") [ CTM (formerly... ](/products/ctm-ctm/reviews) ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca") [ Invoca ](/products/invoca/reviews) ![Revenue.io](https://images.g2crowd.com/uploads/product/hd_favicon/751abf86d128bfc8421ddb82f7bb9b67/revenue-io.svg "Revenue.io") [ Revenue.io ](/products/revenue-io/reviews) ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) **CallRail Alternatives** ![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM") [ CTM (formerly... ](/products/ctm-ctm/reviews) ![WhatConverts](https://images.g2crowd.com/uploads/product/hd_favicon/d92d25660d9b18514f14665d75e06d95/whatconverts.svg "WhatConverts") [ WhatConverts ](/products/whatconverts/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca") [ Invoca ](/products/invoca/reviews) ## Call Box vs CallRail FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between CallRail vs Call Box? CallRail stands out for its higher G2 rating, larger review volume, and more frequent reviewer-cited strengths in ease of use and call tracking, while Call Box is noted for its CRM integration and appointment-setting capabilities. | [CallRail](https://www.g2.com/products/callrail/reviews) | [Call Box](https://www.g2.com/products/call-box/reviews) | | --- | --- | | 4.5/5 (1,835 reviews) | 4.2/5 (80 reviews) | | Small-Business | Small-Business | | 9.0 | 8.5 | | 8.8 | 8.4 | | Ease of Use (122 all-time mentions) | CRM integration and appointment setting (recent reviews) | ### How do the pricing models of CallRail and Call Box compare? CallRail is rated higher for value, with reviewers expressing more satisfaction with its pricing compared to Call Box. - **CallRail:** Reviewers describe CallRail as affordable and worth the investment, especially for businesses spending more on marketing, though some note that costs can add up with advanced features. - **Call Box:** Reviewers mention that Call Box is pricier than other call tracking companies, with some switching to alternatives for cost savings. ### What are the best alternatives to CallRail and Call Box? The top three alternatives to CallRail and Call Box are CTM (formerly CallTrackingMetrics), WhatConverts, and Aircall. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5 (1,835 reviews) | Small-Business | Affordable, but costs can add up with advanced features | Ease of Use (122 all-time mentions) | | [Call Box](https://www.g2.com/products/call-box/reviews) | 4.2/5 (80 reviews) | Small-Business | Pricier than other call tracking companies | CRM integration and appointment setting (recent reviews) | | [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-ctm/reviews) | 4.5/5 (761 reviews) | Small-Business | — | Flexible call tracking and reporting (recent reviews) | | [WhatConverts](https://www.g2.com/products/whatconverts/reviews) | 4.9/5 (316 reviews) | Small-Business | — | Comprehensive lead tracking (recent reviews) | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,644 reviews) | Small-Business | — | Easy integration with business tools (recent reviews) | ### Which Inbound Call Tracking features should I prioritize when comparing CallRail and Call Box? Buyers comparing CallRail and Call Box should prioritize call tracking accuracy, ease of use, integration capabilities, automation features, and data reporting. - **Call tracking accuracy:** CallRail is cited for Attribution Accuracy (69 all-time mentions) and Call Tracking (99 all-time mentions); Call Box is noted for tracking and reporting in recent reviews. - **Ease of use:** CallRail has 122 all-time mentions for Ease of Use; Call Box is described as easy to use in recent reviews. - **Integration capabilities:** CallRail integrates with Google Ads (105 all-time mentions), Google Analytics (69), and Zapier (20); Call Box is noted for CRM integration in recent reviews. - **Automation features:** CallRail offers Automated Emails, Automated Voicemails, and Personalization, which are not listed for Call Box. - **Data reporting:** CallRail is frequently mentioned for Data Accuracy (40 all-time mentions) and reporting; Call Box is cited for reporting in recent reviews. ### What are the pros and cons of CallRail vs Call Box? CallRail's headline strength is ease of use and robust call tracking, while Call Box is recognized for CRM integration and appointment setting. - **CallRail strengths:** Ease of Use (122 all-time mentions), Features (109), Call Tracking (99), Attribution Accuracy (69), Call Recording (69), Automation (40), Data Accuracy (40), AI Technology (27). - **CallRail trade-offs:** Integration Issues (30 all-time mentions), Number Issues (25), Limited Integration (23), setup complexity for advanced features, and reporting dashboard could be improved. - **Call Box strengths:** CRM integration and appointment setting (recent reviews), easy to use, responsive support, and useful for tracking and reporting call data. - **Call Box trade-offs:** Higher cost compared to competitors, some reporting inaccuracies, and interface described as dated or less intuitive in older reviews. ### Is CallRail or Call Box better for small businesses? CallRail is the stronger fit for small businesses, with a higher G2 rating and more positive small-business reviewer sentiment. - **CallRail:** Small-Business is the largest segment, with reviewers highlighting ease of use, affordability, and suitability for businesses of any size. - **Call Box:** Small-Business is also the largest segment, but reviewers note higher costs and some setup challenges compared to alternatives. ### Which Inbound Call Tracking platform has better integrations? CallRail is favored for integrations, with more reviewer-cited integrations and higher mention counts. - **CallRail:** Google Ads (105 all-time mentions), Google Analytics (69), and Zapier (20) are the most frequently cited integrations. - **Call Box:** CRM integration is mentioned in recent reviews, but no specific third-party tools are cited with all-time counts. ### How do CallRail and Call Box compare on customer support? CallRail and Call Box are rated within 0.4 points on Quality of Support, indicating near parity, with CallRail slightly ahead at 8.8 versus 8.4. - **CallRail:** Reviewers consistently praise responsive and helpful support, with many citing quick onboarding and effective assistance during implementation. - **Call Box:** Reviewers describe support as responsive and willing to address issues, though some mention slower response times or less proactive follow-up in older reviews. ### Which is easier to implement, CallRail or Call Box? CallRail and Call Box are rated within 0.5 points on Ease of Setup, with CallRail at 9.0 and Call Box at 8.5, indicating both are easy to implement. - **CallRail:** Reviewers frequently describe setup as straightforward and intuitive, with onboarding support and documentation making implementation quick for most users. - **Call Box:** Reviewers note that setup is generally easy, though some mention that training and integration with existing processes can take additional time. ### Which product has better Data? CallRail is more frequently cited for data-related strengths, with higher mention counts for data accuracy and reporting. - **CallRail:** Data Accuracy (40 all-time mentions), Accurate Data (36), Attribution Accuracy (69), and reporting features are frequently highlighted; offers Automated Emails, Automated Voicemails, and Personalization. - **Call Box:** Reviewers mention reporting and tracking capabilities, but fewer data-specific strengths and no unique data features compared to CallRail.