# Call Box vs CallRail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CallRail excels in user satisfaction, boasting a significantly higher overall score compared to Call Box. Users appreciate its intuitive interface, noting that it makes navigating and logging incoming marketing calls a breeze.
- **Users say** CallRail's call tracking insights provide a comprehensive view of digital marketing efforts, which was previously challenging for many. One user highlighted how these insights helped them demonstrate the value of their campaigns more effectively.
- **Reviewers mention** that CallRail's implementation process is quick and straightforward, with many praising the intuitive onboarding wizard that simplifies setup. In contrast, Call Box users have expressed some challenges with configuration, indicating a less seamless experience.
- **According to verified reviews** , CallRail's support quality stands out, with users rating it highly for responsiveness and helpfulness. One user specifically noted the effectiveness of AI agents in CallRail, which efficiently provide information to customers without needing direct human interaction.
- **Users highlight** that while Call Box offers a solid multi-channel lead generation program, it lacks the robust features and insights that CallRail provides. Some users appreciate Call Box's ease of use, but they also mention that it doesn't match the depth of functionality found in CallRail.
- **G2 reviewers indicate** that CallRail is particularly well-suited for small businesses, with a large percentage of its user base falling into this category. This focus allows it to cater effectively to the specific needs of smaller organizations, unlike Call Box, which has a slightly lower concentration of small business users.



| | Call Box | CallRail | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 80 | 1,716 | 
| **Largest Market Segment** | Small-Business (60.8% of reviews) | Small-Business (74.4% of reviews) | 
| **Entry Level Price** | No pricing available | $55.00 Per Month | 

---
## Top Pros & Cons

### Call Box

**Not enough data**

### CallRail

Pros:
- Ease of Use (109 reviews)
- Features (102 reviews)

Cons:
- Missing Features (29 reviews)
- Integration Issues (26 reviews)

---
## Ratings Comparison
| Rating | Call Box | CallRail | 
|---|---|---|
  | **Meets Requirements** | 8.3 (73 reviews) | 9.0 (1333 reviews) | 
  | **Ease of Use** | 8.6 (73 reviews) | 9.0 (1348 reviews) | 
  | **Ease of Setup** | 8.5 (54 reviews) | 9.0 (1097 reviews) | 
  | **Ease of Admin** | 8.5 (55 reviews) | 9.1 (1023 reviews) | 
  | **Quality of Support** | 8.4 (66 reviews) | 8.8 (1199 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (54 reviews) | 9.2 (1007 reviews) | 
  | **Product Direction (% positive)** | 7.0 (73 reviews) | 8.9 (1278 reviews) | 

---
## Pricing

### Call Box

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CallRail

#### Entry-Level Pricing

Plan: Lead Tracking

Price: $55.00 Per Month

Description: Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.

Key Features:
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis

[Browse all 4 editions](https://www.g2.com/products/callrail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Lead Generation

| Feature | Call Box | CallRail | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.8/10 | 8 |

#### Lead Facilitation

| Feature | Call Box | CallRail | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.8 (7 reviews) | 
| **Lead Qualification** | Not enough data | 7.5 (6 reviews) | 
| **Lead Follow-up** | Not enough data | 8.3 (7 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.6 (7 reviews) | 

#### Organization

| Feature | Call Box | CallRail | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (7 reviews) | 
| **Data Entry** | Not enough data | 8.6 (6 reviews) | 
| **Integrations / APIs** | Not enough data | 10.0 (7 reviews) | 

#### Performance Analysis

| Feature | Call Box | CallRail | 
|---|---|---|
| **Coaching ** | Not enough data | 8.8 (7 reviews) | 
| **Peformance Tracking** | Not enough data | 9.0 (7 reviews) | 

#### Sales Analysis

| Feature | Call Box | CallRail | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.8 (7 reviews) | 
| **Sales Forecasting ** | Not enough data | 9.0 (7 reviews) | 

#### Generative AI

| Feature | Call Box | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 9.4 (8 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Call Box | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (5 reviews) | 
| **Decision Making** | Not enough data | 9.0 (5 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.5/10 | 230 |

#### Call Analytics

| Feature | Call Box | CallRail | 
|---|---|---|
| **Call Recording** | Not enough data | 9.3 (189 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 8.1 (138 reviews) ✓ Verified | 
| **Call Analysis** | Not enough data | 8.6 (168 reviews) ✓ Verified | 
| **Lead Qualification** | Not enough data | 8.3 (171 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Call Box | CallRail | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.3 (145 reviews) ✓ Verified | 
| **Speech-to-Text** | Not enough data | 8.2 (148 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Call Box | CallRail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | Call Box | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (15 reviews) | 
| **Decision Making** | Not enough data | 8.3 (15 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.3/10 | 97 |

#### Channels

| Feature | Call Box | CallRail | 
|---|---|---|
| **Voice** | Not enough data | 8.7 (82 reviews) | 
| **Social** | Not enough data | 8.2 (58 reviews) | 
| **Web Chat** | Not enough data | 7.6 (57 reviews) | 
| **Mobile SMS** | Not enough data | 7.9 (71 reviews) | 
| **Email** | Not enough data | 8.1 (65 reviews) | 

#### Generative AI

| Feature | Call Box | CallRail | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Functions

| Feature | Call Box | CallRail | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (68 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (63 reviews) | 
| **Concurrent Calling** | Not enough data | 8.4 (60 reviews) | 
| **Speech Analytics** | Not enough data | 8.2 (64 reviews) | 
| **Auto Dialer** | Not enough data | Feature Not Available | 
| **IVR** | Not enough data | 8.3 (61 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.3 (58 reviews) | 
| **Persistent Data** | Not enough data | 8.1 (58 reviews) | 

#### Agentic AI - Contact Center

| Feature | Call Box | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | Call Box | CallRail | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.4 (70 reviews) | 
| **Administrator Access** | Not enough data | 8.9 (80 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (82 reviews) | 
| **Session Recording** | Not enough data | 8.7 (74 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Feature Not Available | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 7.9/10 | 285 |

#### Attribution Modeling

| Feature | Call Box | CallRail | 
|---|---|---|
| **Single-Touch Attribution** | Not enough data | 8.7 (200 reviews) ✓ Verified | 
| **Multi-Touch Attribution** | Not enough data | 8.1 (172 reviews) ✓ Verified | 
| **Algorithmic Attribution** | Not enough data | 7.7 (140 reviews) ✓ Verified | 
| **Cross-Device Attribution** | Not enough data | 7.8 (148 reviews) ✓ Verified | 
| **Offline Attribution** | Not enough data | 8.1 (162 reviews) ✓ Verified | 
| **Custom Attribution** | Not enough data | 7.9 (144 reviews) ✓ Verified | 

#### Agentic AI - Attribution

| Feature | Call Box | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (11 reviews) | 

#### Marketing

| Feature | Call Box | CallRail | 
|---|---|---|
| **B2B Attribution** | Not enough data | 8.0 (157 reviews) ✓ Verified | 
| **B2C Attribution** | Not enough data | 8.4 (164 reviews) ✓ Verified | 
| **Marketing Channels** | Not enough data | 8.7 (205 reviews) ✓ Verified | 
| **Integrations** | Not enough data | 8.6 (202 reviews) ✓ Verified | 

#### Reporting

| Feature | Call Box | CallRail | 
|---|---|---|
| **Dashboards** | Not enough data | 8.6 (242 reviews) ✓ Verified | 
| **Data Visualizations** | Not enough data | 8.5 (229 reviews) ✓ Verified | 
| **Custom Reporting** | Not enough data | 8.1 (205 reviews) ✓ Verified | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.3/10 | 270 |

#### Lead Monitoring

| Feature | Call Box | CallRail | 
|---|---|---|
| **Features** | Not enough data | 8.5 (209 reviews) ✓ Verified | 
| **Performance** | Not enough data | 8.7 (219 reviews) ✓ Verified | 
| **Identification** | Not enough data | 8.4 (213 reviews) ✓ Verified | 

#### Agentic AI - Lead Capture

| Feature | Call Box | CallRail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.2 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (22 reviews) | 

#### Data Capture

| Feature | Call Box | CallRail | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (212 reviews) ✓ Verified | 
| **Websites** | Not enough data | 8.6 (212 reviews) ✓ Verified | 
| **Social Media** | Not enough data | 8.0 (175 reviews) ✓ Verified | 
| **Data** | Not enough data | 8.5 (214 reviews) ✓ Verified | 

#### Analytics

| Feature | Call Box | CallRail | 
|---|---|---|
| **Export/Import** | Not enough data | 8.5 (206 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.5 (229 reviews) ✓ Verified | 

#### Customization

| Feature | Call Box | CallRail | 
|---|---|---|
| **Forms** | Not enough data | 8.3 (168 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 8.3 (174 reviews) ✓ Verified | 
| **Templates** | Not enough data | 7.8 (163 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.4 (201 reviews) ✓ Verified | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.9/10 | 12 |

#### Customization

| Feature | Call Box | CallRail | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.2 (12 reviews) | 
| **Conditional Logic** | Not enough data | 8.2 (12 reviews) | 
| **Multi-page Forms** | Not enough data | Feature Not Available | 
| **Design** | Not enough data | 9.2 (12 reviews) | 

#### Additional Functionality

| Feature | Call Box | CallRail | 
|---|---|---|
| **Embedded Forms** | Not enough data | 9.4 (12 reviews) | 
| **Offline Capability** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | 8.8 (12 reviews) | 
| **Payments** | Not enough data | Feature Not Available | 
| **Mobile Forms** | Not enough data | 8.9 (11 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 7.5/10 | 22 |

#### Generative AI

| Feature | Call Box | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Call Box | CallRail | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 6.3 (8 reviews) | 
| **Notifications** | Not enough data | 7.0 (9 reviews) | 
| **Targeted Emails** | Not enough data | 6.9 (9 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (8 reviews) | 
| **Co-Browsing** | Not enough data | 6.3 (8 reviews) | 

####  Internal Use

| Feature | Call Box | CallRail | 
|---|---|---|
| **Customization ** | Not enough data | 6.8 (22 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (9 reviews) | 
| **Lead Development** | Not enough data | 8.8 (8 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (9 reviews) | 
| **Team Inbox ** | Not enough data | 6.7 (8 reviews) | 
| **Customer Profiles** | Not enough data | 7.6 (9 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.4/10 | 6 |

#### Voice Recognition - AI Voice Assistants

| Feature | Call Box | CallRail | 
|---|---|---|
| **Voice Recognition** | Not enough data | 8.6 (6 reviews) | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Call Box | CallRail | 
|---|---|---|
| **Speech Synthesis** | Not enough data | 7.8 (6 reviews) | 
| **Customizable speech** | Not enough data | 7.5 (6 reviews) | 
| **Multiple voice actions** | Not enough data | 8.3 (6 reviews) | 

#### Security and privacy - AI Voice Assistants

| Feature | Call Box | CallRail | 
|---|---|---|
| **Encrypted communication** | Not enough data | 9.2 (6 reviews) | 

#### Compatibility - AI Voice Assistants

| Feature | Call Box | CallRail | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | 9.0 (5 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.2/10 | 43 |

#### Agentic AI - Outbound Call Tracking

| Feature | Call Box | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (10 reviews) | 

#### Calling

| Feature | Call Box | CallRail | 
|---|---|---|
| **Record Calls** | Not enough data | 9.2 (43 reviews) | 
| **Generate Location** | Not enough data | 8.7 (40 reviews) | 
| **Call Types** | Not enough data | 8.8 (42 reviews) | 
| **Click-to-Call** | Not enough data | 8.5 (40 reviews) | 
| **Auto Dialer** | Not enough data | 8.0 (9 reviews) | 

#### Contacts

| Feature | Call Box | CallRail | 
|---|---|---|
| **Personalization** | Feature Not Available | 8.5 (42 reviews) | 
| **Information Locater** | Not enough data | 8.2 (43 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (40 reviews) | 

#### Insights

| Feature | Call Box | CallRail | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (42 reviews) | 
| **Daily Summary** | Not enough data | 8.3 (42 reviews) | 
| **Automated Voicemails** | Feature Not Available | 8.5 (39 reviews) | 
| **Automated Emails** | Feature Not Available | 7.5 (36 reviews) | 
| **Sorts Prospects** | Not enough data | 7.8 (36 reviews) | 
| **Automated Note Taking** | Not enough data | 8.3 (10 reviews) | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Marketing Distribution

| Feature | Call Box | CallRail | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | Call Box | CallRail | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | Call Box | CallRail | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.4/10 | 698 |

#### Phone Number Management

| Feature | Call Box | CallRail | 
|---|---|---|
| **Local Phone Numbers** | Not enough data | 9.1 (575 reviews) | 
| **Toll-Free Numbers** | Not enough data | 8.8 (465 reviews) | 
| **Port Existing Numbers** | Not enough data | 8.4 (396 reviews) | 

#### Tracking

| Feature | Call Box | CallRail | 
|---|---|---|
| **Visitor & Keyword Tracking** | Not enough data | 8.7 (522 reviews) | 
| **Dynamic Number Insertion** | Not enough data | 8.9 (502 reviews) | 
| **Multi-Channel Call Attribution** | Not enough data | 8.7 (436 reviews) | 

#### Analytics

| Feature | Call Box | CallRail | 
|---|---|---|
| **Call Data** | Not enough data | 8.9 (565 reviews) | 
| **Call Recording** | Not enough data | 9.3 (558 reviews) | 
| **Advanced Reporting** | Not enough data | 8.5 (503 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.3 (308 reviews) | 

#### Call Routing

| Feature | Call Box | CallRail | 
|---|---|---|
| **IVR** | Not enough data | 8.1 (353 reviews) | 
| **Call Scheduling** | Not enough data | 8.0 (321 reviews) | 
| **Geo-Routing** | Not enough data | 7.9 (301 reviews) | 

#### Administration

| Feature | Call Box | CallRail | 
|---|---|---|
| **Martech Integrations** | Not enough data | 7.9 (266 reviews) | 
| **Privacy, Security, and Compliance** | Not enough data | 8.7 (304 reviews) | 
| **Performance and Reliability** | Not enough data | 8.8 (364 reviews) | 

#### Agentic AI - Inbound Call Tracking

| Feature | Call Box | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (53 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (57 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (54 reviews) | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Call Box** | N/A | N/A |
| **CallRail** | 8.1/10 | 269 |

#### Marketing Operations

| Feature | Call Box | CallRail | 
|---|---|---|
| **ROI Tracking** | Not enough data | 8.3 (199 reviews) | 
| **Data Collection** | Not enough data | 8.8 (215 reviews) | 
| **Customer Insights** | Not enough data | 8.4 (189 reviews) | 
| **Multi-User Access** | Not enough data | 8.9 (200 reviews) | 
| **Spend Management** | Not enough data | 7.8 (177 reviews) | 
| **White Label** | Not enough data | 7.6 (152 reviews) | 

#### Campaign Activity

| Feature | Call Box | CallRail | 
|---|---|---|
| **Campaign Insights** | Not enough data | 8.4 (199 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.5 (230 reviews) | 
| **Campaign Stickiness** | Not enough data | 7.8 (178 reviews) | 
| **Multichannel Tracking** | Not enough data | 8.3 (197 reviews) | 
| **Brand Optimization** | Not enough data | Feature Not Available | 
| **Predictive Analytics** | Not enough data | Feature Not Available | 

#### Agentic AI - Marketing Analytics

| Feature | Call Box | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (24 reviews) | 

---
## Categories
**Shared Categories (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)


**Unique to CallRail (9):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Attribution Software](https://www.g2.com/categories/attribution), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Contact Center Software](https://www.g2.com/categories/contact-center), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Call Box | CallRail | 
|---|---|---|
| **Small-Business** | 60.8% | 74.4% | 
| **Mid-Market** | 29.7% | 22.2% | 
| **Enterprise** | 9.5% | 3.4% | 

### By Industry

#### Call Box

- **Marketing and Advertising:** 20.5%
- **Automotive:** 17.9%
- **Internet:** 9.0%
- **Medical Practice:** 6.4%
- **Health, Wellness and Fitness:** 5.1%
- **Education Management:** 3.8%
- **Consumer Goods:** 3.8%
- **Real Estate:** 2.6%
- **Financial Services:** 2.6%
- **Construction:** 2.6%
- **Other:** 25.6%

#### CallRail

- **Marketing and Advertising:** 35.1%
- **Real Estate:** 8.3%
- **Construction:** 7.2%
- **Hospital & Health Care:** 4.1%
- **Consumer Services:** 3.7%
- **Legal Services:** 3.5%
- **Internet:** 2.9%
- **Health, Wellness and Fitness:** 2.7%
- **Law Practice:** 2.4%
- **Automotive:** 2.4%
- **Other:** 27.7%

---
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- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4172 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6662 reviews)

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## Top Discussions

### Call Box

No discussions available for this product.

### CallRail

- Title: [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) — 2 comments
  > **Top comment:** "No - there is a monthly subscription."
- Title: [What is CallRail used for?](https://www.g2.com/discussions/what-is-callrail-used-for) — 2 comments
  > **Top comment:** "CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. "
- Title: [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) — 1 comment
  > **Top comment:** "1. Click the My Account Icon in the top left. 
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment..."
- Title: [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Yes, WhatConverts is a lead tracking and reporting platform that tracks calls, forms, chat and transactions"
- Title: [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) — 1 comment, 1 upvote
  > **Top comment:** "Text messages arrive via email and previously we’re available in the Lead Center. However, with new pricing texting isn’t available in the basic plan. "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/call-box-vs-callrail)