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Compare Broadvoice and Dialpad Connect 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
$10.00 1 User Per Month
$25 Per user, per month invoiced annually
Broadvoice
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 User Per Month
Browse all 3 pricing plansDialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in providing advanced features like AI-powered real-time transcription and sentiment analysis, which enhance call efficiency and eliminate the need for manual note-taking. This is particularly beneficial for users who want to focus on the conversation rather than on taking notes.
- Users say Broadvoice stands out for its user-friendly interface, making it accessible for non-technical staff. Reviewers appreciate the ease of making and receiving calls, as well as the texting feature, which simplifies communication without needing to switch devices.
- According to verified reviews, Dialpad Connect has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in the feedback highlighting its effective connectivity during work-related calls, which is crucial for remote teams.
- Reviewers mention that Broadvoice's customer support is a significant strength, with many praising the responsiveness and helpfulness of the support team. This level of service is invaluable for businesses that rely on consistent communication and need quick resolutions to any issues.
- Users highlight that Dialpad Connect offers robust instant messaging and screen sharing capabilities, which are essential for collaborative work environments. This feature set allows teams to communicate seamlessly and share information in real-time, enhancing productivity.
- G2 reviewers note that while both platforms have similar ease of setup scores, Dialpad Connect's advanced features may require a bit more time to fully leverage, whereas Broadvoice's straightforward functionality allows for quicker onboarding, especially for teams with less technical expertise.
Pricing
Entry-Level Pricing
Broadvoice
Metered (b-hive Seat)
$10.00
1 User Per Month
- Call Forwarding
- Call Park
- Find Me/Follow Me
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Broadvoice
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.1
55
8.9
3,195
Ease of Use
9.4
57
9.1
3,215
Ease of Setup
9.0
29
9.0
1,200
Ease of Admin
9.2
24
8.9
1,111
Quality of Support
9.1
55
8.5
2,484
Has the product been a good partner in doing business?
9.4
23
8.9
1,035
Product Direction (% positive)
9.2
57
8.2
3,050
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Basic Communication
9.5
52
9.2
900
|
Verified
7.6
41
8.3
437
|
Verified
7.7
44
9.1
711
|
Verified
7.9
42
8.4
457
|
Verified
8.5
46
8.9
636
|
Verified
9.1
50
9.2
630
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Access
8.2
43
8.7
523
|
Verified
Feature Not Available
8.7
578
|
Verified
8.3
46
9.1
691
|
Verified
Advanced Features
8.6
47
8.7
643
|
Verified
8.6
48
8.7
514
|
Verified
9.5
51
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Insights
Not enough data
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.8
25
8.8
91
|
Verified
9.9
25
9.2
97
|
Verified
9.4
24
9.0
80
|
Verified
Features
9.5
25
9.1
122
|
Verified
9.7
24
Feature Not Available
9.6
24
9.3
89
9.7
24
9.3
113
|
Verified
9.5
24
9.3
84
|
Verified
9.7
24
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Broadvoice and Dialpad Connect are categorized as VoIP Providers and UCaaS Platforms
Unique Categories
Broadvoice is categorized as Contact Center, Cloud PBX Platforms, and Call Center Infrastructure (CCI)
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Reviews
Reviewers' Company Size
Broadvoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.6%
Hospital & Health Care
7.9%
Financial Services
6.3%
Construction
6.3%
Telecommunications
4.8%
Other
54.0%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
Broadvoice has no discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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