Compare Bright Pattern and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Contact Vendor
No pricing available
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bright Pattern excels in customer support, with users highlighting the "wonderful" assistance they receive and the "easy" implementation process. This strong support can be crucial for teams needing quick resolutions and guidance.
- Users say that RingCentral Contact Center shines in unifying customer interactions across multiple channels, leveraging AI-powered efficiency. This feature is particularly appreciated by those looking for a streamlined approach to managing diverse communication methods.
- According to verified reviews, Bright Pattern is praised for its seamless integration of multiple channels, making it easy for users to manage their call center operations. Reviewers appreciate that "all we need is included," which can simplify daily tasks.
- Reviewers mention that while RingCentral Contact Center offers a solid support experience, some users find that their requests are not always resolved on the first call. This can be a drawback for teams with tight schedules who need quick fixes.
- G2 reviewers highlight that Bright Pattern has a higher overall satisfaction score, reflecting a strong alignment with user needs. Features like session routing and concurrent calling are particularly noted for enhancing operational efficiency.
- Users report that RingCentral Contact Center, while effective in consolidating customer interactions, may not match the same level of user satisfaction as Bright Pattern, particularly in areas like quality of support and product direction, where Bright Pattern receives notably higher ratings.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
RingCentral Contact Center
No pricing availableFree Trial
Bright Pattern
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.8
72
8.4
145
Ease of Use
8.5
74
8.5
148
Ease of Setup
8.8
59
8.3
79
Ease of Admin
8.8
58
8.3
49
Quality of Support
9.1
69
7.9
129
Has the product been a good partner in doing business?
9.2
58
8.0
50
Product Direction (% positive)
8.9
72
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Not enough data
Engagement
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Not enough data
Performance
8.6
19
Not enough data
8.8
18
Not enough data
Generative AI
8.0
5
Not enough data
8.0
5
Not enough data
Channels
9.0
41
|
Verified
8.9
48
|
Verified
8.7
19
|
Verified
7.4
38
|
Verified
9.1
31
|
Verified
7.7
40
|
Verified
8.8
23
|
Verified
7.8
46
|
Verified
8.3
31
|
Verified
7.9
39
|
Verified
Generative AI
8.6
7
6.7
26
Functions
9.1
49
|
Verified
8.3
66
|
Verified
9.1
49
|
Verified
8.1
64
|
Verified
9.5
43
|
Verified
7.9
54
|
Verified
9.0
22
|
Verified
7.4
32
|
Verified
9.2
26
|
Verified
8.0
40
|
Verified
9.4
36
|
Verified
7.8
38
|
Verified
8.4
39
|
Verified
8.1
42
8.9
32
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
36
|
Verified
7.9
57
|
Verified
9.2
47
|
Verified
8.5
63
|
Verified
7.9
50
|
Verified
7.9
68
|
Verified
9.0
36
|
Verified
8.0
41
|
Verified
8.4
20
|
Verified
7.8
38
|
Verified
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and RingCentral Contact Center are categorized as Contact Center
Unique Categories
Bright Pattern is categorized as Call Compliance and Contact Center Quality Assurance
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
RingCentral Contact Center has no more discussions with answers
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