G2 reviewers report that Braze excels in overall user satisfaction, boasting a high G2 Score of 96.58, which reflects its strong performance in mobile marketing and push notifications. Users appreciate its powerful CRM capabilities, particularly for executing personalized customer journeys at scale.
Users say that PushEngage offers a clean and organized interface, making it easy to use, especially for small businesses. Reviewers highlight its reliability and commend the friendly customer service team, which contributes to a positive user experience.
According to verified reviews, Braze's implementation process is often praised for its intuitive onboarding, allowing teams to quickly leverage its robust features like event-based triggering and multi-channel orchestration. This ease of setup is a significant advantage for users looking to hit the ground running.
Reviewers mention that while PushEngage has a strong focus on push notifications, it faces challenges in comparison to Braze's extensive feature set. Users note that Braze's advanced segmentation and webhook integrations enable more complex audience paths, enhancing marketing efficiency.
G2 reviewers highlight that while PushEngage scores well in customer support and ease of use, Braze's comprehensive documentation and technical capabilities provide a more robust foundation for teams looking to implement sophisticated marketing strategies.
Users report that Braze's higher volume of recent reviews indicates a more active user base, suggesting that its features and updates are continuously refined based on user feedback. In contrast, PushEngage has fewer recent reviews, which may limit insights into its current performance and user satisfaction.
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