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Compare Botsonic and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
Free Per Month
Botsonic
Star Rating
(104)4.6 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
Browse all 2 pricing plansTidio
Star Rating
(1,875)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, reflected in its higher G2 Score compared to Botsonic. Users appreciate Tidio's intuitive interface and quick setup, which allows them to engage with customers effectively right from the start.
- Users say Tidio's live chat feature significantly enhances customer support, enabling businesses to respond to inquiries instantly. One reviewer highlighted that even when offline, Tidio sends notifications, helping to reduce response times and improve customer engagement.
- According to verified reviews, Botsonic offers a user-friendly experience, particularly in its setup process. Users commend the availability of tools that streamline integration, making it easier for businesses to create custom chatbots tailored to their needs.
- Reviewers mention that Tidio's recent addition of the Lyro AI agent is a game-changer, as it can automatically generate a knowledge base from a website. This feature allows for more accurate customer responses and seamless transitions between AI and human operators.
- G2 reviewers highlight that while Botsonic is a solid choice for no-code chatbot creation, it faces challenges in overall market presence and user feedback volume compared to Tidio. With only a handful of recent reviews, potential users may find it harder to gauge its reliability.
- Users appreciate Tidio's robust support quality, scoring higher than Botsonic in this area. Reviewers note that Tidio's customer support is responsive and helpful, which is crucial for businesses that rely on timely assistance to resolve issues.
Pricing
Entry-Level Pricing
Botsonic
Business
$40.83
3000 No. of Messages Per Month
Priced at $49/month or $40.83/month when billed annually, this plan is perfect for small to medium businesses.
- 3000 Unique messages/month
- 2 chatbot
- 2 Admin seats
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Botsonic
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.8
68
9.1
1,309
Ease of Use
9.2
72
9.3
1,327
Ease of Setup
9.4
49
9.2
1,067
Ease of Admin
9.0
47
9.2
952
Quality of Support
8.7
56
9.2
1,142
Has the product been a good partner in doing business?
8.7
40
9.2
902
Product Direction (% positive)
9.3
69
9.2
1,176
Features by Category
Ticket and Case Management
Not enough data
8.6
83
Not enough data
8.5
81
Not enough data
8.6
87
Not enough data
8.8
89
Not enough data
8.1
71
Not enough data
8.7
80
Not enough data
8.4
75
Not enough data
8.5
75
Generative AI
Not enough data
7.4
44
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
Not enough data
8.8
80
Not enough data
8.7
78
Not enough data
9.3
87
Not enough data
8.2
73
Not enough data
7.4
68
Platform
Not enough data
8.9
103
Not enough data
8.9
716
|
Verified
Not enough data
9.0
107
Not enough data
8.7
108
Not enough data
8.1
93
Not enough data
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.8
65
8.7
497
8.7
65
8.8
487
8.1
65
8.8
488
8.3
64
8.7
470
8.3
61
8.7
427
Platform
8.3
64
9.3
508
8.4
64
8.8
457
8.5
63
8.7
456
8.5
60
8.6
456
Feature Not Available
8.3
352
8.0
62
8.7
405
8.5
60
8.9
467
Generative AI
Feature Not Available
8.0
128
Feature Not Available
8.1
125
Conversational Platform
Not enough data
8.4
123
Not enough data
8.2
116
Not enough data
8.2
117
Not enough data
8.5
119
Support Automation
Not enough data
8.4
112
Not enough data
8.3
109
Not enough data
8.5
109
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.2
68
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.9
82
Not enough data
7.5
78
Not enough data
7.3
79
Communication
Not enough data
9.3
751
|
Verified
Not enough data
9.1
755
|
Verified
Not enough data
8.6
541
Not enough data
9.1
651
|
Verified
Not enough data
8.6
483
|
Verified
Internal Use
Not enough data
8.9
716
|
Verified
Not enough data
9.0
617
|
Verified
Not enough data
8.8
611
|
Verified
Not enough data
8.6
585
|
Verified
Not enough data
8.8
568
|
Verified
Not enough data
8.7
595
|
Verified
Generative AI
9.1
11
8.1
54
Self-Service Experience
9.1
13
8.7
92
9.0
13
8.8
82
8.6
13
8.6
27
9.0
13
8.8
88
9.2
13
8.9
89
Self-Service Platform
8.7
13
8.7
91
8.8
12
9.0
95
9.0
12
8.8
89
8.1
12
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Botsonic and Tidio are categorized as Chatbots and Customer Self-Service
Unique Categories
Botsonic has no unique categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Botsonic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.0%
Retail
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.8%
Entertainment
4.8%
Other
75.0%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Alternatives
Discussions
Botsonic has no discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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