Compare AzureDesk and Hiver 
At a Glance
Market Segments
Mid-Market (51.5% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
No pricing available
Free
AzureDesk
Star Rating
(33)4.4 out of 5
Market Segments
Mid-Market (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AzureDeskHiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to assign emails and track tasks, which significantly enhances team collaboration and efficiency. This feature is particularly beneficial for small businesses looking to streamline their customer support processes.
- Users say AzureDesk offers a user-friendly interface that integrates seamlessly with Microsoft services, making it easy to navigate. Reviewers appreciate its robust ticketing system, which helps manage inquiries efficiently, although it may not have the same level of collaborative features as Hiver.
- According to verified reviews, Hiver has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users mention how Hiver has transformed their workflow, making it easier to manage customer queries and improve response times.
- Reviewers mention that AzureDesk's automation capabilities, such as automated ticket routing and canned responses, save time and increase efficiency. However, some users feel that Hiver's focus on email management provides a more tailored experience for teams that rely heavily on email communication.
- G2 reviewers highlight that while both platforms have strong support features, Hiver's quality of support is slightly lower than AzureDesk's. Users of AzureDesk appreciate the responsiveness and helpfulness of the support team, which can be crucial for businesses needing quick resolutions.
- Users report that Hiver's ease of setup and use is commendable, with many finding the onboarding process intuitive. In contrast, while AzureDesk also scores well in ease of use, some users feel that Hiver's specific features for email management provide a more straightforward experience for teams focused on customer service.
Pricing
Entry-Level Pricing
AzureDesk
No pricing availableHiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
AzureDesk
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.0
27
9.0
990
Ease of Use
9.4
27
9.1
1,014
Ease of Setup
9.0
17
9.0
590
Ease of Admin
9.3
14
9.2
452
Quality of Support
9.1
27
9.2
918
Has the product been a good partner in doing business?
9.9
14
9.2
443
Product Direction (% positive)
9.0
23
9.1
983
Features by Category
Ticket and Case Management
9.0
18
|
Verified
8.8
211
|
Verified
8.9
19
|
Verified
8.7
215
|
Verified
8.7
17
|
Verified
8.6
222
|
Verified
9.0
15
|
Verified
8.5
205
|
Verified
8.6
14
|
Verified
8.2
177
|
Verified
8.8
17
|
Verified
8.3
189
9.2
17
|
Verified
8.6
208
|
Verified
8.8
12
|
Verified
8.1
112
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
8.7
17
|
Verified
8.2
160
9.1
17
|
Verified
8.9
217
|
Verified
Feature Not Available
8.5
190
Feature Not Available
7.5
109
Feature Not Available
7.5
104
Platform
8.6
7
|
Verified
7.5
175
|
Verified
8.8
7
|
Verified
7.8
160
9.3
7
|
Verified
8.8
214
|
Verified
8.3
8
|
Verified
8.2
175
|
Verified
9.1
16
|
Verified
8.2
193
|
Verified
8.9
14
|
Verified
8.4
207
|
Verified
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.8
7
|
Verified
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AzureDesk and Hiver are categorized as Help Desk
Unique Categories
AzureDesk has no unique categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
AzureDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.3%
Computer Software
12.1%
Computer & Network Security
6.1%
Education Management
6.1%
Management Consulting
6.1%
Other
42.4%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Alternatives
Discussions
What does Azuredesk do?
1 Comment
JF
Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and...Read more
AzureDesk has no more discussions with answers
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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