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At a Glance
Market Segments
Small-Business (59.3% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Starting at $0.00 1 User Per Month
$19.00 1 User Per Year
AVOXI
Star Rating
(27)4.4 out of 5
Market Segments
Small-Business (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $0.00 1 User Per Month
Browse all 3 pricing plansCloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AVOXI excels in Ease of Setup with a score of 9.6, making it a preferred choice for small businesses looking for a quick deployment. In contrast, CloudTalk's score of 8.8 indicates a more complex setup process that may require additional time and resources.
- Reviewers mention that AVOXI's Quality of Support is highly rated at 9.2, with many users appreciating the responsiveness and helpfulness of the support team. CloudTalk, with a score of 8.8, has received mixed feedback regarding support availability and response times.
- G2 users highlight AVOXI's strong performance in Call Monitoring with a score of 8.8, which allows for effective oversight of agent performance. CloudTalk, while also offering call monitoring, has a slightly lower score of 8.6, suggesting it may not be as robust in this area.
- Users on G2 report that AVOXI's Scalability is rated at 9.5, making it an ideal choice for growing businesses. In comparison, CloudTalk's scalability score of 8.9 indicates it may not be as flexible for rapidly expanding teams.
- Reviewers mention that AVOXI's Generative AI features, particularly in AI Text Summarization with a score of 8.9, provide valuable insights for users. CloudTalk's similar feature scores lower at 8.1, suggesting AVOXI may offer more advanced capabilities in this area.
- Users say that AVOXI's Omnichannel capabilities are rated at 7.5, which may limit its effectiveness in providing a seamless customer experience. CloudTalk shines here with a score of 8.1, indicating a more integrated approach to managing customer interactions across various channels.
Pricing
Entry-Level Pricing
AVOXI
Launch
Starting at $0.00
1 User Per Month
Get started with one country and grow.
- Complete Number Catalog
- TrueLocal™
- External Call Forwarding
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
AVOXI
No trial information availableCloudTalk
Free Trial is available
Ratings
Meets Requirements
9.0
23
8.7
1,389
Ease of Use
9.1
23
9.1
1,417
Ease of Setup
9.6
15
8.9
1,030
Ease of Admin
9.3
15
8.9
603
Quality of Support
8.8
24
8.8
1,258
Has the product been a good partner in doing business?
8.6
16
8.9
604
Product Direction (% positive)
7.1
20
8.8
1,351
Features by Category
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Automation
Not enough data
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
20
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Engagement
Not enough data
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Performance
Not enough data
8.9
77
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
7.8
9
8.9
632
|
Verified
Feature Not Available
7.8
507
Not enough data
7.7
490
Not enough data
7.9
525
|
Verified
Feature Not Available
7.8
489
Generative AI
Feature Not Available
7.6
280
Functions
7.6
7
8.5
568
|
Verified
7.8
6
8.4
571
|
Verified
8.9
6
8.6
561
|
Verified
Feature Not Available
8.2
510
Feature Not Available
8.2
516
|
Verified
7.6
7
8.5
520
|
Verified
6.5
8
8.4
534
|
Verified
Feature Not Available
8.4
525
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Administrative
8.1
6
8.5
582
|
Verified
7.6
9
8.8
588
|
Verified
6.9
9
8.7
617
|
Verified
7.4
7
8.8
573
|
Verified
8.0
5
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Platform
Not enough data
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Generative AI
Not enough data
7.4
106
Workforce Management
Not enough data
8.8
230
Not enough data
8.7
230
Call Center Infrastructure (CCI)
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Generative AI
Not enough data
7.9
37
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
8.2
13
8.9
227
|
Verified
Feature Not Available
6.5
136
Feature Not Available
7.1
156
|
Verified
Feature Not Available
6.3
129
7.0
9
7.3
146
|
Verified
Feature Not Available
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Feature Not Available
8.0
155
6.0
8
8.0
169
|
Verified
Feature Not Available
8.3
178
|
Verified
Advanced Features
7.9
11
7.6
160
|
Verified
8.2
11
7.6
151
|
Verified
8.5
13
8.9
207
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
90
Not enough data
7.4
90
Calling
Not enough data
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Contacts
Not enough data
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Insights
Not enough data
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Categories
Categories
Shared Categories
AVOXI and CloudTalk are categorized as VoIP Providers, Contact Center, and Cloud PBX Platforms
Unique Categories
AVOXI has no unique categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
AVOXI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
18.5%
Telecommunications
14.8%
Information Technology and Services
11.1%
Retail
7.4%
Medical Devices
7.4%
Other
40.7%
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Discussions
What does AVOXI do?
1 Comment
AG
It lets you make calls and receive calls, its a contact center app. Read more
AVOXI has no more discussions with answers
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
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